Nzai Kaunda
Manchester
Summary
Experienced Data engineer in a variety of office and field-based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT physical structural cabling, Testing, and commissioning. An excellent communicator with the ability to explain procedures in a practical and user-friendly way. Comfortable working as part of a team or independently with a focus on delivering quality Outcome on a continuous basis... A graduate Diploma in Management of Information systems (IMIS), Advanced Diploma in Computer Engineering (City & guilds), Microsoft Azure Fundamentals: Cloud Computing (Microsoft), Certified IT Technician (Netcom). with more than 8 years' experience in different levels of problem solving and have gained skills below. Experienced Night Auditor skilled at managing a range of business relating to guest-service functions. Clear communicator and strong leader with history of success in top hotels. Meticulous Night Auditor focused on improving business operations and increasing administrative accuracy. Deadline-driven Night Auditor and Front Desk Clerk able to operate well in busy environments and maintain calm under pressure. Capable night auditor with the know-how to help customers in any situation. Enjoys working closely with peers to provide a positive guest experience. Seeking a night auditor position in a busy and successful resort setting. Skilled Night Auditor bringing 2 years' experience in hospitality environments. Methodical nature with strong attention to detail and complex problem-solving skills. Mannerly hospitality professional who delivers exceptional service to guests. Offers exceptional accounting and mathematical skills. Looking to be a top-performing night auditor for a nationally recognised hotel chain.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Night Auditor Team Member
Hotel Ibis Budget Manchester
Manchester
05.2022 - Current
- Handling customers calls, emails and address their concerns
- Checking in and out of guests
- Closing of the system by carrying out End of day Accounts, balance sheet, posting and generating reports
- Hardware and software troubleshooting and maintenance to keep up with the guests' connectivity for smooth running of the in-house application
- Structural cabling Repairs and wireless access point installations
- Replenishing and restocking the bar, always ensuring high level of stock management efficiency
- Presenting a professional and friendly first impression of the firm to all visitors and clients
- Performed nightly updates to room charges and rates.
- Anticipated guests' needs and responded to all requests within a reasonable amount of time.
- Employed attention to details and timely resolving any issues to build lasting relationships with guests, contributing to 7.8% increase in repeat business within a period of 3 months.
- Efficiently resolved guest complaints and ensured that issues were addressed promptly.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Bussiness Systems Analyst
Tradesafe Enterprises Limited
Mombasa Kenya, Mombasa
05.2015 - 11.2017
- Worked with clients to analyse computing and network needs and installed appropriate solutions within each organization's budget
- Structural cabling, Data and voice termination, testing and commissioning using cat 5e, cat6, cat 6a and cat7
- Streamlined acquisition of reporting requirements and specifications to circulate across multiple business lines and IT support teams
- Developed and managed project plans while providing status updates to management
- Came up with a documented and executable maintenance procedures, including system upgrades, patch management and system backups
- Planning, organizing, and implementing production of work, and workforce, training, and resources necessary, in a way that accomplishes desired and required outcomes to meet goals
- Provided employees and their resources with enough guidance, direction, leadership, and support necessary to ensure that goals are met
- Monitoring and following up to ensure that plan to achieve goals is being carried out in such a way that its accomplishment is assured
- Initiated Networking installation, configuration, and troubleshooting
- Carried out full system Backup and Security checks
- Enhanced processes by analysing production performance to identify efficiencies.
- Presented reports and research findings to C-level executives, enabling data-driven and strategic decisions.
- Facilitated workshops to support change management processes with 10 plus participants.
It Site Technician
Bigbee Technology Limited
Dar es salaam Tanzania, Dar es salaam
01.2014 - 04.2015
- Provided third-party IT solution support to clients and liaising with external vendors
- Networking Installation, configuration, and operate simple routed LAN, routed WAN, switched LAN networks
- Successfully did Structural cabling, Data, and voice termination, testing and commissioning using cat 5e, cat6, cat 6a and cat7 on several projects
- Undertook projects on Server installation and configuration & Microsoft's hardware virtualization
- Performed Hardware and software installation, Performed diagnostic tests and repairs process
- Successfully Installed motherboards, processors, graphics cards and Ram
- Resolved technical issues for clients in person, via calls and through e-mail
- Repaired and reinstalled software such as Windows 7,8,10, application packages such as QuickBooks, MS office 2007,2013
- Installed and configured Network Printers and scanners to accomplish sharing of resources
- I successfully came up with Managed services packages and use of ticketing system for the engineers (Trello.com)
It Helpdesk Officer
Comptronics Services and General Supplies
Mombasa kenya, Mombasa
01.2008 - 12.2013
- I have over 6-year experience as an IT site Technician at comptronics services and general supplies which combined my Networking, security, Desktop, and helpdesk support Experience
- My responsibilities included:
- Staff training on policies and cyber security threats
- Repaired and reinstalled software such as Windows 7,8,10, application packages
- Server support maintenance, performed network backups and restores adhering to strict implementation policies
- Printer, scanner and computer peripherals, installation, configuration, and repair
- Security audit via access logs, Antivirus installation, configuration, and routine virus scanning
- Structural cabling, termination, testing, and commissioning using cat 5e, cat6, cat6a
- Secure Wireless access point cabling, Cctv, smoke detectors installation and configuration
- Hardware and software installation, Performed diagnostic tests and repairs process to secure the system
- Installed motherboards, processors, graphics cards and Ram adhering to policies
- Timely Resolved technical and security issues for clients in person, on call or remote access using remote tools (TeamViewer).
- Improved efficiency and productivity by acquiring new skills.
- Served customers to drive sales and deliver top-quality experiences.
- Conducted testing to diagnose system faults.
- Generated Key Performance Indicator reporting to drive better performance.
- Delivered high-quality results within budget and timeframe targets.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Delivered tailored assistance to customers with disabilities.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Designed digital and print materials to engage audiences.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Service Desk and Help Desk
Horizon Systems Limited
Mombasa kenya, Mombasa
05.2006 - 12.2007
- Gained 1-year experience as a service desk and help desk at Horizon systems limited
- My roles included:
- Cyber security training and access control
- Perform network administration and management of file servers and print server
- Antivirus/ Malware installation, configuration, monitoring and routine virus/malware scanning
- Structural cabling, Data and voice termination, testing and commissioning using cat5e, cat6, cat6a
- Wireless access point cabling, Cctv, smoke detectors installation and configuration
- Hardware and software installation, Performed diagnostic tests and repairs and laptop
- Successfully delivered on tasks within tight deadlines.
- Reviewed customer history to recommend appropriate products and services.
- Conducted testing to diagnose system faults.
- Conducted research and gathered information from multiple sources to present clear results.
- Leveraged strategic networking to create new business opportunities.
- Applied positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
- Served customers to drive sales and deliver top-quality experiences.
- Developed plans and strategies to promote continuous improvement.
- Kept appropriate stock levels to match expected demand.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Handled high volume calls to address customer inquiries and concerns.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
IT Technician Certificate - IT
Netcom Training Ltd
Midlands 10.2022 - 01.2023
Learning ITIL - LinkedIn Path (2022)Windows Server 2012 R2: Configure and Manage Active Directory - LinkedIn Path (2022)Windows Server 2022 DHCP and DNS - LinkedIn Path (2022)Windows Server First look - LinkedIn Path (2022)Windows 11 Configure and support core services - IT
Linked in
uk 04.2022 - 11.2022
Microsoft Azure Fundamentals - Cloud computing
The South-Central Institute of Technology
Midlands 03.2022 - 05.2022
Advanced Diploma - Computer Engineering
Horizon School of Professional Studies, Kenya
Kenya 03.2005 - 05.2006
Diploma - Management Of Information Systems
Horizon School Of Professional Studies
Kenya 03.2004 - 02.2006
Skills
- Installing, configuring, and maintaining software and hardware components of computer
- And network systems
- Structural cabling installation, termination, testing and commissioning (cat 5a, cat6, cat6a &
- Fibre optic)
- Testing of Data and voice cables using Fluke Metre, and cable testers
- Patch panel termination and cabinet racking of equipment's (eg switches ,routers )
- Configuration and troubleshooting of Shared Network resources printers, scanners, and
- Peripheral devices
- Ensuring the security of client and server computers by installing and upgrading antivirus
- Firewall software, multifactor authentication, and Active directory
- Networking (wired/wireless) installation, configuration, and troubleshooting
- Diagnosing and troubleshooting software and hardware issues
- Testing new hardware and software before full-scale installation
- Cloud computing fundamentals (DNS, DHCP, Hyper V, Vms, assigning Roles and Active
- Directory)
- Proficient in Windows OS, Mac OS, and mobile OS
- Maintaining and updating technical documentation regularly
- System back-up and restore to full functionality
- Supporting clients/staff whenever they encounter challenges with computers and network
- Devices
- Windows system administration both remotely using Microsoft tools and face to face
- Customer and clients Training on IT Best practices and tools, software, and hardware usage
- Soft Skills: Strong written and verbal communications as a technician and team player
- Conference room set-up
- Report generation
- Automated telephone systems
- Company policies and procedures
- Customer service
- Site inspection hosting
- Accounting processes
- Daily transactions review
- Expenses tracking
- Reservations management software
- Sales data analysis
- Revenue monitoring
- Team oversight
- Oral and written communications
- Issue resolution
- Revenue reporting
- Guest conflict management
- Safety and security procedures
- Front desk supply inventory management
- Data analysis
- Inventory oversight
- After-hour maintenance
- Front desk operations
- Team building
- Public relations
- Customer-focused
- Communication skills
Additional Information
- Hobbies Cycling Swimming
Languages
English
Fluent
Swahili
Native
French
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IT Technician Certificate - IT
Netcom Training Ltd
10.2022 - 01.2023
Night Auditor Team Member
Hotel Ibis Budget Manchester
05.2022 - Current
Learning ITIL - LinkedIn Path (2022)Windows Server 2012 R2: Configure and Manage Active Directory - LinkedIn Path (2022)Windows Server 2022 DHCP and DNS - LinkedIn Path (2022)Windows Server First look - LinkedIn Path (2022)Windows 11 Configure and support core services - IT
Linked in
04.2022 - 11.2022
Microsoft Azure Fundamentals - Cloud computing
The South-Central Institute of Technology
03.2022 - 05.2022
Bussiness Systems Analyst
Tradesafe Enterprises Limited
05.2015 - 11.2017
It Site Technician
Bigbee Technology Limited
01.2014 - 04.2015
It Helpdesk Officer
Comptronics Services and General Supplies
01.2008 - 12.2013
Service Desk and Help Desk
Horizon Systems Limited
05.2006 - 12.2007
Advanced Diploma - Computer Engineering
Horizon School of Professional Studies, Kenya
03.2005 - 05.2006
Diploma - Management Of Information Systems
Horizon School Of Professional Studies
03.2004 - 02.2006