Nyle Maltby
Nottingham,Nottingham
Summary
Results-driven Retail and Customer Service Professional with expertise in inventory management within warehouse operations and customer engagement. Achieved positive outcomes through effective handling of complex inquiries and health and safety training, fostering a calm environment during high-pressure situations. Committed to delivering value and maintaining strong relationships with employers.
I will always offer my best for the companies i work for to maximise operations and hard work comes with a guarantee.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
HMRC
Nottingham
2025.10 - 2026.03
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Used excellent empathy, friendliness and helpful skills to help the customers solve product range problems.
Customer assistant
Morrisons
Nottingham
2024.07 - 2024.12
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Learned key health and safety
Customer Assistant
Wilkos
Nottingham
2023.07 - 2023.10
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Stocked and rotated inventory regularly.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Learned key health and safety
Education
A-Levels - Psychology Geography Media
High pavement
Nottingham2024-01
Skills
- Customer service
- Problem resolution
- Conflict management
- Product knowledge
- Inventory management
- Multi-tasking
Timeline
Customer Service Advisor
HMRC
2025.10 - 2026.03
Customer assistant
Morrisons
2024.07 - 2024.12
Customer Assistant
Wilkos
2023.07 - 2023.10
A-Levels - Psychology Geography Media
High pavement