Summary
Overview
Work history
Education
Skills
Timeline
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Nyijah Bullen

London

Summary

Dynamic and engaging leader dedicated to surpassing expectations and inspiring team excellence across all professional roles.

Overview

2
2
years of professional experience

Work history

Resident Service Associate

Graingerplc
London
07.2023 - Current
  • Managed 336 units between two sites
  • Managed tenant deposits and resolved TDS (Tenancy Deposit Scheme) disputes for relet properties.
  • Conducted mobalision of new buildings.
  • Check maintenance requests for both apartments and communal spaces, coordinating with external contractors to address issues efficiently.
  • Maintained and monitored budgets for site operations, optimising resource allocation and cost-effectiveness.
  • Organised and completed all property inspections, including move-in, interim, and move-out inspections.
  • Responsible for managing and resolving defects to maintain the highest standards of quality and performance.
  • KPIs analysis through monthly expenditure.
  • Customer service , i.e , obtaining site Google reviews, resolving complaints, and NPS.
  • .Conducting interviews and training for staff
  • Understanding of building legislation, compliance , and renters' reform bill.
  • Fire marshal trained
  • Liaising with solicitors to issue section 21's and 8's

Front of house

Urbanbubble
London
01.2023 - 07.2023
  • Let 21 properties worth £1,510 and acted as the primary point of contact for 300+ tenants in 251 apartments.
  • Managed move-in process, including issuing ASTs and arranging holding
  • deposits.
  • Handled work orders and reported incidents following internal procedures
  • Provided exceptional customer service as a concierge, managing guest requests promptly and efficiently.

Property consultant

Foxtons
London
11.2022 - 01.2023
  • Offered expert financial and property advice, building trust and loyalty with
  • ·clients.
  • ·Continuously monitored market trends to provide up-to-date advice.
  • ·Established key relationships with landlords, vendors, and tenants, updating
  • ·them with current market knowledge.
  • ·Oversaw onboarding processes of over 80+ properties, demonstrating
  • ·seamless transactions and service.
  • ·Successfully negotiated and liaised with landlords, vendors, and applicants,building strong relationships and facilitating smooth transactions.

Education

GCSEs -

Harris city Academy crystal palace
London
2015 - 2022

Skills

  • Communication
  • Creative Leadership
  • Teamwork
  • Logistical Thinking
  • Administration and IT

Timeline

Resident Service Associate

Graingerplc
07.2023 - Current

Front of house

Urbanbubble
01.2023 - 07.2023

Property consultant

Foxtons
11.2022 - 01.2023

GCSEs -

Harris city Academy crystal palace
2015 - 2022

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Nyijah Bullen