Nyijah Bullen
London
Summary
Dynamic and engaging leader dedicated to surpassing expectations and inspiring team excellence across all professional roles.
Overview
2
2
years of professional experience
Work history
Resident Service Associate
Graingerplc
London
2023.07 - Current
- Managed 336 units between two sites
- Managed tenant deposits and resolved TDS (Tenancy Deposit Scheme) disputes for relet properties.
- Conducted mobalision of new buildings.
- Check maintenance requests for both apartments and communal spaces, coordinating with external contractors to address issues efficiently.
- Maintained and monitored budgets for site operations, optimising resource allocation and cost-effectiveness.
- Organised and completed all property inspections, including move-in, interim, and move-out inspections.
- Responsible for managing and resolving defects to maintain the highest standards of quality and performance.
- KPIs analysis through monthly expenditure.
- Customer service , i.e , obtaining site Google reviews, resolving complaints, and NPS.
- .Conducting interviews and training for staff
- Understanding of building legislation, compliance , and renters' reform bill.
- Fire marshal trained
- Liaising with solicitors to issue section 21's and 8's
-
Front of house
Urbanbubble
London
2023.01 - 2023.07
- Let 21 properties worth £1,510 and acted as the primary point of contact for 300+ tenants in 251 apartments.
- Managed move-in process, including issuing ASTs and arranging holding
- deposits.
- Handled work orders and reported incidents following internal procedures
- Provided exceptional customer service as a concierge, managing guest requests promptly and efficiently.
Property consultant
Foxtons
London
2022.11 - 2023.01
- Offered expert financial and property advice, building trust and loyalty with
- ·clients.
- ·Continuously monitored market trends to provide up-to-date advice.
- ·Established key relationships with landlords, vendors, and tenants, updating
- ·them with current market knowledge.
- ·Oversaw onboarding processes of over 80+ properties, demonstrating
- ·seamless transactions and service.
- ·Successfully negotiated and liaised with landlords, vendors, and applicants,building strong relationships and facilitating smooth transactions.
Education
GCSEs -
Harris city Academy crystal palace
London 2015 - 2022
Skills
- Communication
- Creative Leadership
- Teamwork
- Logistical Thinking
- Administration and IT
Timeline
Resident Service Associate
Graingerplc
2023.07 - Current
Front of house
Urbanbubble
2023.01 - 2023.07
Property consultant
Foxtons
2022.11 - 2023.01
GCSEs -
Harris city Academy crystal palace
2015 - 2022