Nyha Gough
Coleford,Gloucestershire
Summary
Enthusiastic professional thriving in fast-paced environments with strong interpersonal skills. Supports team dynamics by assisting colleagues during busy periods and contributing to a collaborative atmosphere. Demonstrates quick learning abilities and adaptability in various customer-facing roles.
Even though I currently live in coleford and I can get to lydney easily
I’m also currently 20 years of age and more then willing to learn more things and not scared to ask for help
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Waitress
Angel Hotel
Coleford, Gloucester
04.2025 - 10.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Documented customer orders, calculated bills and processed payments.
- Greeted and seated guests to establish prompt, high quality service.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Greeted new customers and offered immediate seating assistance.
- Maintained brand image by keeping neat personal appearance.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Hair Salon Assistant
Tyler Creed hair and beauty
Gloucester , Gloucestershire
03.2024 - 06.2024
- Washed and conditioned clients' hair to prepare for styling by senior professionals.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Washed, conditioned, and towel-dried clients' hair, preparing them for cutting or styling services.
- Seated and gowned clients in readiness for hairdressing service.
- Greeted clients warmly upon arrival, offering beverages and magazines for a comfortable wait.
- Answered phone calls and scheduled appointments in salon calendar.
- Built positive customer relationships, providing friendly service and care throughout appointments.
Education
NVQ Level 2 - Hairdressing
Gloucester College
Cinderford, Gloucestershire 09.2023 - 06.2024
GCSEs -
Five acres high school/Dean academy
Lydney/coleford, Gloucestershire 09.2017 - 06.2022
Skills
- Patience
- Hard working
- Compassionate
- Passionate
- Outgoing
- Sociable
- Kind
- Understanding
- Quick learner
- Quick thinker
Timeline
Waitress
Angel Hotel
04.2025 - 10.2025
Hair Salon Assistant
Tyler Creed hair and beauty
03.2024 - 06.2024
NVQ Level 2 - Hairdressing
Gloucester College
09.2023 - 06.2024
GCSEs -
Five acres high school/Dean academy
09.2017 - 06.2022