Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Teacher

Nyanku Issac BOJANG

Wednesbury

Summary

Passionate and experience adult care worker with a proven track record of successfully managing and integrating people with distressed behaviour to be part of their local community, and delivering consistent client satisfaction. Adept in overseeing all aspects of adult social care, offering person centre approach. Known for strong team player skills and being calm under immense strenuous situations. Skilled care provider assisting persons with distressed behaviours, convalescents, or persons with learning disabilities with daily living activities in-home or within care facility. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to adult social care practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent health care team member with skills and training to safely support patients and assist professional team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained. Committed care worker offering proven success in care roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes by delivering excellent patient care. Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Conscientious Care Assistant providing compassionate care and support to patients in supported living settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. Caring support worker with background in basic patient care and ward support. Experienced in managing supplies, cleaning surfaces and replenishing linens for patient needs. Trained in personal hygiene support and first aid. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritisation and time management skills. Certified in Adult social care. Efficient and reliable Care worker. Skilled in accurately charting patient records. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working care worker with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised and dependable District Sales Manager with six years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic district sales manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Motivated Sales Manager with a number of years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Experienced sales manager with over six years in Energy industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Dedicated Care worker with 10 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Reliable District Sales Manager with Energy industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Accomplished Social Care student, Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Focused District Sales manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Dedicated to improving company sales goals and meeting business objectives. Customer-oriented Sales Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic sales manager with 6 years of experience. Secures team success through hard work, attention to detail and excellent organisation. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Motivated to achieve outstanding success through prompt communication and helpful approach.

Committed adult care assistant offering proven success in care roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes by delivering excellent patient care.

Empathetic Care Assistant with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Committed care assistant offering proven success in care roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes by delivering excellent patient care. Conscientious Care Assistant providing compassionate care and support to patients in assisted living settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. Caring care assistant with background in basic patient care and ward support. Experienced in managing supplies, cleaning surfaces and replenishing linens for patient needs. Trained in personal hygiene support and first aid.

Overview

35
35
years of professional experience

Work History

Care assistant

Dimensions UK limited
11.2013 - Current
  • Aid in mobility exercises which resulted in improved physical strength among residents.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Collaborated with healthcare team for effective patient care delivery.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within facility.
  • Monitored vital signs of patients for early detection of health complications.
  • Maintained calm demeanour during crisis situations thus providing reassurance to both residents and their families., thus reducing turnover by 15%
  • Respected privacy and dignity of each resident during provision of care services.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Organised recreational activities for improved social interaction amongst residents.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Assisted in daily living activities for enhanced patient comfort.
  • Ensured safe environment by maintaining orderliness and cleanliness in facility.
  • Administered medication to patients, ensuring proper health management.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for residents.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Monitored client health conditions and reported immediate issues to manager.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Positioned, lifted and transported patients with limited mobility.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Massaged patient tissue and delivered other non-pharmacological pain relief.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Helped design and update treatment plans based on progress and health developments.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Updated families regularly on patient progress and treatment plan changes.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Submitted reports to manager regarding status of client.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
  • Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
  • Assisted individuals with daily activities to facilitate independent living.
  • Aided in bathing, dressing and continence support.
  • Talked and actively listened to service users to nurture trusted relationships.
  • Performed range of motion exercises, supporting improved service user health and fitness.
  • Administered medication with rigorous planning and recordkeeping.
  • Built positive, productive client relationships for enhanced social support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Transported clients to appointments and completed errands.
  • Implemented support plans into service users' daily activities.
  • Maintained confidential case documentation in line with data protection regulations.
  • Facilitated regular leisure activities to fully engage clients.
  • Planned, prepared and served meals clients, strictly following prescribed dietary orders.
  • Planned, prepared and served meals for clients, strictly following prescribed dietary orders.
  • Supported, guided and empowered service users to achieve their optimal capabilities.
  • Maintained accurate records to effectively measure client development against care plan objectives.
  • Attended regular training and supervision workshops for improved service user support.
  • Followed safe lifting and driving practices to achieve highest level of client safety.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Observed and documented vital signs, promptly reporting abnormalities for monitoring.
  • Championed patient independence, actively involving service users in care plan development.
  • Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
  • Updated doctors and family members on client progress.
  • Encouraged community inclusion by supporting social activities, attending local support groups and events.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Prepared reports for legal action and provided evidence in court.
  • Partnered with external support networks to deliver holistic client care.
  • Used assessment findings to action necessary care plan adaptations.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Collaborated with officials to prepare required legal documentation for court proceedings.
  • Created targeted support programmes based on client interviews and assessments.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Upheld nationally recognised care standards.
  • Responded proactively to changing circumstances for optimised service user care.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.

District Manager Sales

Scottish and Southern Energy Plc
06.2006 - 07.2011
  • Handled escalated customer complaints, safeguarding customer satisfaction.
  • Mentored new hires to foster talent retention.
  • Launched employee recognition schemes which boosted morale and productivity.
  • Facilitated regular meetings with store managers, ensuring alignment of objectives.
  • Achieved sales targets through effective team management.
  • Devised promotional strategies for increased customer engagement.
  • Improved district performance by implementing strategic plans and policies.
  • Managed multi-site operations to ensure seamless business continuity.
  • Mediated staff disputes, promoting harmonious work environment.
  • Ensured compliance with company standards, maintaining brand reputation.
  • Mitigated risk factors by enforcing health and safety regulations.
  • Maintained communication channels between upper management and frontline employees, facilitating better understanding of company goals.
  • Coordinated merchandise allocation amongst stores to optimise profit margin.
  • Provided leadership for district-wide initiatives, enhancing operational efficiency.
  • Conducted periodic performance reviews of subordinates, providing constructive feedback.
  • Identified opportunities for growth within district market.
  • Implemented budget controls to minimise financial wastage.
  • Drove revenue increases by 15% and team morale by developing and deploying incentivised sales contests.
  • Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
  • Oversaw operations of organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Resolved conflicts promptly to promote positive environments for customers.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Transformed underperforming teams into productive, profitable teams.
  • Oversaw direct reports to achieve efficiency targets.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Exceeded sales forecast figures through superior customer care.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Increased sales by rolling out new promotional strategies across regional shops.
  • Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
  • Planned and managed resources and budget to support and deliver objectives.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Expanded client bases by building lasting relationships to grow profit.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Maintained ownership and sales pipeline, sourcing and developing new business opportunities to drive sales.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Managed team of 25 staff, driving performance with motivational strategies to exceed sales targets.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of house broadband and telephone packages.
  • Grew annual revenue by 65% with targeted sales and marketing strategy.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Allocated teams, materials and calendar space for individual projects.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Analysed sales reports to identify trends and update strategies.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Developed marketing plans to support department strategies.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.

Recruiting and Sales Manager

Tarro Sales and Marketing Gambia Ltd
03.2003 - 05.2005
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Developed robust client relationships for improved business growth.
  • Streamlined sales processes to enhance team productivity.
  • Managed key accounts, resulting in consistent revenue generation.
  • Forged strategic partnerships with stakeholders for profitable outcomes.
  • Boosted gross margin percentages by initiating cost-saving measures.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Devised successful sales pitches for significant conversion rates.
  • Implemented training programmes, improving team performance levels.
  • Improved bottom-line results with meticulous budget control.
  • Coordinated promotional campaigns to boost brand visibility.
  • Pioneered implementation of systems for improved data management and customer relations.
  • Enhanced market penetration with effective territory management.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Conducted detailed market analysis to identify new opportunities.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Sculpted high-performing sales culture through regular motivation sessions and reward schemes.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Generated company growth through market expansion and sales.
  • Set highest personal performance standards for self.
  • Hired and trained dedicated and high-achieving sales teams.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Carried out sales visits to current and prospective customers.
  • Collected customer and market feedback and reported information to company leadership.
  • Analysed sales to identify top-performing products.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Created and directed sales team training and development programmes.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Identified and qualified new sales prospects to continually meet targets.
  • Allocated sales resources based on quarterly KPI targets.
  • Generated accurate summaries and YoY growth percentage for accounts.
  • Developed and customised sales pitches to target specific customer personas.
  • Prioritised and followed up on critical leads to boost new customer onboarding.
  • Produced regular reports with in-depth detail of sales performance.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of products and services.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Grew annual revenue with targeted sales and marketing strategy.
  • Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum return on investment.
  • Analysed sales reports to identify trends and update strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Maintained ownership of Mobile phone and data sales, sourcing and developing new business opportunities to drive sales.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Developed marketing plans to support department strategies.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Managed team of 20 Sales staff, driving performance with motivational strategies to exceed sales targets.
  • Established budgets for programme activities and controlled expenditure to meet targets.
  • Allocated teams, materials and calendar space for individual projects.
  • Sourcing staff for institutions and organisations.

Manager Motor and Fire Underwriting

International Insurance Company Gambia Limited
12.2000 - 07.2003
  • Implemented cost reduction measures, reduced overhead expenses.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Developed accurate sales forecasts for improved strategic planning.
  • Secured new business opportunities with successful networking events.
  • Maintained inventory control, reduced stock shortages.
  • Streamlined communication channels, enhanced internal information flow.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Liaised with suppliers to ensure timely deliveries.
  • Supervised project timelines for timely completion.
  • Enforced safety regulations to reduce workplace accidents.
  • Boosted department efficiency by streamlining operational processes.
  • Fostered positive work environment with regular team-building activities.
  • Delivered high-quality products to increase customer satisfaction.
  • Delegated tasks efficiently to maximise productivity.
  • Identified growth opportunities through comprehensive market research.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Planned and managed resources and budget to support and deliver objectives.
  • Delivered Key Performance Index targets and improvements on consistent basis through excellent leadership.
  • Conducted periodic performance reviews for direct reports.
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Located, verified and distribution information through knowledge management practices.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Designed long-term business strategy to guide leadership decision-making.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Allocated resources strategically to achieve high ROI and minimise financial cost and increased profits for motor department by 45% over three year period.
  • Created classification systems to manage archives.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Drafted procedural statements and guidelines for company-wide use.
  • Controlled resources by department or project and tracked use.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined processes to improve and optimise office operations.
  • Developed organisational policies for administrative oversight and internal controls.
  • Represented organisations at seminars, conferences and business events.
  • Monitored health and safety measures for guaranteed compliance.
  • Planned revenue generation strategies designed for growth.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Designed and implemented training to further develop staff based on business goals.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Monitored client health conditions and reported immediate issues to manager.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Submitted reports to manager regarding status of client.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Ensured patients took all medications as prescribed by their doctor, recording details and side effects.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Assisted with medicine and stock counting, ordering and replenishing.
  • Updated families regularly on patient progress and treatment plan changes.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.

Manager Fire Department

Global Security Insurance Company Gambia Limited
11.1996 - 12.2000
  • Cultivated strong relationships with clients to secure repeat business.
  • Liaised with suppliers to ensure timely deliveries.
  • Led performance reviews, identified areas for improvement.
  • Enforced safety regulations to reduce workplace accidents.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Supervised project timelines for timely completion.
  • Boosted department efficiency by streamlining operational processes.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Identified growth opportunities through comprehensive market research.
  • Delegated tasks efficiently to maximise productivity.
  • Optimised resource allocation for increased profits.
  • Secured new business opportunities with successful networking events.
  • Maintained inventory control, reduced stock shortages.
  • Fostered positive work environment with regular team-building activities.
  • Streamlined communication channels, enhanced internal information flow.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Facilitated staff training, resulting in better customer service.
  • Delivered high-quality products to increase customer satisfaction.
  • Developed accurate sales forecasts for improved strategic planning.
  • Planned and managed resources and budget to support and deliver objectives.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve Key Performance indicators.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Resolved conflicts by acting as mediator and rule enforcer as appropriate.
  • Conducted periodic performance reviews for direct reports.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Located, verified and distribution information through knowledge management practices.
  • Allocated resources strategically to achieve high ROI and minimise financial cost.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Developed organisational policies for administrative oversight and internal controls.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Streamlined processes to improve and optimise office operations.
  • Created classification systems to manage archives.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
  • Designed long-term business strategy to guide leadership decision-making.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Monitored health and safety measures for guaranteed compliance.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Represented organisations at seminars, conferences and business events.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Planned revenue generation strategies designed for growth.
  • Controlled resources by department or project and tracked
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Drafted procedural statements and guidelines for company-wide use.
  • Designed and implemented training to further develop staff based on business goals.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed customer orders with speed and accuracy.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Managed over 200 calls per day.
  • Increased sales by 20%

Superintendent, Fire and Accident Department

Gambia National Insurance company Gambia Limited
03.1993 - 11.1996
  • Streamlined communication for better team coordination by promptly relaying messages.
  • Updated company databases regularly for accurate record keeping.
  • Organised travel arrangements for senior staff, guaranteeing seamless business trips.
  • Assisted colleagues with administrative tasks when needed, fostering collaborative work environment.
  • Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
  • Prepared documentation, ensuring all files were up-to-date and readily available.
  • Managed appointments to facilitate efficient meeting schedules.
  • Liaised with suppliers, enabling timely delivery of office supplies.
  • Sorted mail daily, ensuring prompt distribution to relevant parties.
  • Processed invoices accurately to avoid financial discrepancies.
  • Kept reception area tidy, creating welcoming environment for visitors.
  • Compiled reports which assisted management in decision making.
  • Ensured smooth operation of office equipment, reducing downtime.
  • Improved office efficiency by maintaining organised filing system.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted in customer satisfaction with swift handling of inquiries and complaints.
  • Coordinated deliveries from suppliers; ensured office was well-stocked at all times.
  • Took minutes at meetings, facilitating clear communication among staff members.
  • Handled telephone calls professionally, resulting in positive customer feedback.
  • Undertook general clerical duties including photocopying and scanning; kept workflow steady and uninterrupted.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Maintained clean and organised workstation to comply with office standards.
  • Gathered and registered information on database.
  • Photo copied files, scanned records and filed documents by alphabetical order.
  • Updated notice boards and online platforms with key information messages.
  • Built positive working relationships with staff and customers for helpful department support.
  • Inputted data quickly and accurately to maintain reliable records.
  • Responded to changing business needs, providing adaptive admin assistance.
  • Processed expenses to maintain accurate, up-to-date accounts.
  • Trained junior clerks in best practices and daily administration requirements.
  • Directed calls to appropriate staff and took messages where colleagues were unavailable.
  • Shredded confidential documents for safe, correct disposal and recycling.
  • Covered reception desks, providing positive customer care in person and during telephone calls.
  • Distributed mail and processed outgoing post within assigned delivery times.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Retained knowledge of products and services to provide informative customer advice.
  • Communicated meeting updates and calendar changes to maintain efficient office operations.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Received and checked financial statements and reconciled related accounts.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Opened and routed business parcels and letters.
  • Examined, scanned and input documents in software system.
  • Documented financial transactions and classified each with correct code.
  • Applied maths abilities to calculate and check financial figures.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote professional letters, emails and memoranda for business communication.
  • Sorted and organised different types of information by document type, personnel or location.
  • Gathered information, created charts and produced reports for staff.
  • Produced clean, error-free professional business correspondence for office team.
  • Transcribed or scanned data to create new files.
  • Accurately reconciled and processed expense reports for staff.
  • Classified physical and digital documentation with correct codes.
  • Updated knowledge in insurance law and regulations through continuous professional development.
  • Improved risk management by conducting thorough research and analysis on potential clients.
  • Promoted client satisfaction with swift decision making in policy approvals.
  • Determined premium rates based on detailed assessment of applicant's profile and risk factors.
  • Drafted clear reports outlining findings and recommendations, aiding senior management decision-making process.
  • Developed strong relationships with brokers for seamless application process.
  • Assessed insurance applications for approval, ensuring company profitability.
  • Analysed financial data to determine risk of granting insurance coverage.
  • Evaluated complex applications using expert judgement; ensured sound business decisions were made.
  • Streamlined underwriting processes to maximise efficiency and productivity.
  • Collaborated with other departments, ensuring consistent approach towards risk evaluation.
  • Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
  • Attended relevant industry seminars, keeping abreast of market trends affecting underwriting decisions.
  • Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
  • Assessed customer data to make informed decisions on credit-worthiness and risk levels.
  • Collaborated with stakeholders, maximising business opportunities and profitability within department.
  • Drafted detailed weekly claim reports and distributed to department personnel.
  • Enforced compliance with regulatory requirements, promptly addressing and correcting underwriting submission deficiencies.
  • Identified and established new business opportunities, providing mutual benefits to company.
  • Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.
  • Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting, turnover and premium retention was up by 85% for 5 consecutive years.
  • Performed data extraction on models and pricing tools for review to verify risks written or renewed followed underwriting guidelines.
  • Maintained high-quality control standards in observance of audit protocols.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Made quick, sound decisions within underwriting authority and based on appropriate data.
  • Developed best practices and disseminated business knowledge among department and stakeholders.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Monitored underwriting team performance and provided mentoring to achieve personal and department production goals.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Expanded network of business opportunities by attending local and broker events.
  • Communicated risk parameters and value proposition to brokers and clients.
  • Minimised insurance carrier risks by aligning policy premiums with established risk factors.
  • Communicated with customers to determine policy limits and degree of risk.
  • Assessed business risks and evaluated liability policies to protect assets.
  • Shaped and developed underwriting policies, practices and procedures to improve company standards.
  • Established accurate risk assessments to identify potential vulnerability indicators.
  • Drafted quotes detailing policy premiums, coverages and payment structures.
  • Maintained policies by calculating premiums and processing payments.
  • Explained risk coverage premiums and benefits to customers to foster informed decision-making.
  • Developed financial plans according to financial and client regulations.
  • Followed market shifts to define corporate contract terms and conditions.
  • Leveraged market data and analyses to negotiate terms and prices.
  • Negotiated and processed contracts for residential policy renewals.
  • Applied thorough knowledge of claims procedures to process and close claims under tight deadlines.
  • Acquired property records to evaluate history and real estate transactions affecting value.
  • Prospected potential customers to increase policy acquisition and meet revenue goals.
  • Helped customers determine appropriate products and policy terms.
  • Gathered customer information to assess coverage needs and recommend products.
  • Reviewed Insurance applications and processed approvals or denials.
  • Collected and analysed financial data to assess financial viability and risks.
  • Coordinated damage appraisals and drafted reports to inform claim processing.
  • Outlined insurance policies to protect customer interests and meet regulatory requirements.
  • Liaised between customers and corporate entities to resolve financial disputes.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Fielded general enquiries, providing knowledgeable, helpful customer support.
  • Communicated and processed client information with discretion to maintain confidentiality.
  • Ordered office resources to maintain daily business operations.
  • Coordinated staff and contractors to achieve daily tasks within quality, budget and timeframe targets.
  • Implemented company policies and procedures for unified, compliant labour teams.
  • Ran staff meetings to gain operational insight and communicate helpful feedback.
  • Collaborated with stakeholders and operational teams to assess progress against projected timelines.
  • Directed day-to-day supervision of labour teams to achieve daily productivity KPIs.
  • Quality-checked work to maintain standards according to project specifications.
  • Presented monthly reports on productivity and downtime, identifying improvement opportunities.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Identified project constraints and implemented corrective action to eliminate delays.
  • Interpreted technical blueprints accurately to deliver results to design specifications.
  • Achieved spotless results within working timeframes to meet client needs.
  • Updated teams on changes to Standard Operating Procedures for full workforce compliance.

Clerk, Motor Insurance Department

Gambia National Insurance Company Gambia Ltd
01.1990 - 04.1993
  • Inputted data quickly and accurately to maintain reliable records.
  • Photo copied files, scanned records and filed documents by alphabetical order.
  • Built positive working relationships with staff and customers for helpful department support, 35% for new business and premium retention for 3 consecutive years.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Sorted and organised different types of information by document type, personnel or location.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Gathered and registered information on database.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Examined, scanned and input documents in software system.
  • Fielded general enquiries, providing knowledgeable, helpful customer support.
  • Covered reception desks, providing positive customer care in person and during telephone calls.
  • Received and checked financial statements and reconciled related accounts.
  • Directed calls to appropriate staff and took messages where colleagues were unavailable.
  • Maintained clean and organised workstation to comply with office standards.
  • Wrote professional letters, emails and memoranda for business communication.
  • Trained junior clerks in best practices and daily administration requirements.
  • Communicated and processed client information with discretion to maintain confidentiality.
  • Communicated meeting updates and calendar changes to maintain efficient office operations.
  • Retained knowledge of products and services to provide informative customer advice.
  • Responded to changing business needs, providing adaptive admin assistance.
  • Gathered information, created charts and produced reports for staff.
  • Transcribed or scanned data to create new files.
  • Ordered office resources to maintain daily business operations.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Opened and routed business parcels and letters.
  • Updated notice boards and online platforms with key information messages.
  • Processed expenses to maintain accurate, up-to-date accounts.
  • Distributed mail and processed outgoing post within assigned delivery times.
  • Classified physical and digital documentation with correct codes.
  • Produced clean, error-free professional business correspondence for office team.
  • Shredded confidential documents for safe, correct disposal and recycling.
  • Applied maths abilities to calculate and check financial figures.
  • Took dictation and transcribed words for staff to create records and correspondence.

Education

NVQ Level 1 - Functional Skills Qualification in English

The City and Guilds of London Institute

NVQ Level 1 - Functional Skills Qualifications in Mathematics

The City and Guilds of London Institute

NVQ Level 2 - Adult Social Care

Institute for Apprenticeships

Diploma - Adult Social Care

Innovate Awarding

NVQ Level 2 - Health and Safety in the Work Place

Sandwell College

NVQ Level 1 - Text Processing (Business Professional) Word Processing

Oxford Cambridge and RSA Examinations

NVQ Level 1 Credit 4 - Text Processing (Business Professional) Text Production

Oxford Cambridge and RSA Examinations

NVQ Level 1 - Practical Office Skills

ABC Awards

Edxcel BTEC Level 1 - Work Skills (QCF)

SUCCEAD ACADEMY

NVQ Level 1 - Preparations to Work in Adult Social Care

Northern Council for Further Education(NCFE)

GED - Entry Level Certificate in ESOL International Speaking and Listening (Entry3)

Trinity College London
02.2019

NCFE Level 1 Award - Employability Skills

Northern Council For Further Education
09.2012

Certificate of Studies - The Practice of Insurance Marketing

College of Insurance And Risks Management
03.2002

Some College (No Degree) - Insurance Business And General Insurance

The Chartered Insurance Institute
02.1993

Diploma - Insurance at Middle Level Management

West African Insurance Institute (WAII)
01.1993

Skills

  • Customer Service Skills
  • Marketing Skills
  • Resilience and Adaptability
  • Flexibility
  • Collaborative/Teamworking Skills
  • Effective Communication Skills
  • Rapid Learning
  • Person-centred care plans
  • First Aid
  • Patient safeguarding
  • Patient risk assessment
  • Infection prevention and control
  • Cultural awareness
  • Dementia awareness
  • Meal preparation
  • Infection prevention
  • Disability Care
  • Community engagement
  • Claims processing
  • Healthcare operations
  • Process Improvement
  • Interdepartmental collaboration
  • Activities of Daily Living (ADL) assistance
  • Medical records
  • Care planning
  • Social care

Affiliations

  • Reading books and articles, Hiking to keep a healthy wellbeing, Travelling and making connections, Listening to music to relax, Practicing Meditation, Playing Tennis and Endurance Mountain Biking.
  • Learning new languages, Playing football. Fishing. Learning to cook variety of dishes. Listening to Podcast.

Accomplishments

  • Managed a team of 25 energy sales team (Gas and Electric ) and broadband contract sales has exceed 30% three consecutive months.
  • Help a client get volunteer job at the local hospital.
  • Long service recognition with client with distressed behaviours.



Timeline

Care assistant

Dimensions UK limited
11.2013 - Current

District Manager Sales

Scottish and Southern Energy Plc
06.2006 - 07.2011

Recruiting and Sales Manager

Tarro Sales and Marketing Gambia Ltd
03.2003 - 05.2005

Manager Motor and Fire Underwriting

International Insurance Company Gambia Limited
12.2000 - 07.2003

Manager Fire Department

Global Security Insurance Company Gambia Limited
11.1996 - 12.2000

Superintendent, Fire and Accident Department

Gambia National Insurance company Gambia Limited
03.1993 - 11.1996

Clerk, Motor Insurance Department

Gambia National Insurance Company Gambia Ltd
01.1990 - 04.1993

NVQ Level 1 - Functional Skills Qualification in English

The City and Guilds of London Institute

NVQ Level 1 - Functional Skills Qualifications in Mathematics

The City and Guilds of London Institute

NVQ Level 2 - Adult Social Care

Institute for Apprenticeships

Diploma - Adult Social Care

Innovate Awarding

NVQ Level 2 - Health and Safety in the Work Place

Sandwell College

NVQ Level 1 - Text Processing (Business Professional) Word Processing

Oxford Cambridge and RSA Examinations

NVQ Level 1 Credit 4 - Text Processing (Business Professional) Text Production

Oxford Cambridge and RSA Examinations

NVQ Level 1 - Practical Office Skills

ABC Awards

Edxcel BTEC Level 1 - Work Skills (QCF)

SUCCEAD ACADEMY

NVQ Level 1 - Preparations to Work in Adult Social Care

Northern Council for Further Education(NCFE)

GED - Entry Level Certificate in ESOL International Speaking and Listening (Entry3)

Trinity College London

NCFE Level 1 Award - Employability Skills

Northern Council For Further Education

Certificate of Studies - The Practice of Insurance Marketing

College of Insurance And Risks Management

Some College (No Degree) - Insurance Business And General Insurance

The Chartered Insurance Institute

Diploma - Insurance at Middle Level Management

West African Insurance Institute (WAII)

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Nyanku Issac BOJANG