Nyanku Issac BOJANG
Wednesbury,Sandwell
Overview
34
34
years of professional experience
13
13
years of post-secondary education
Work history
Care assistant
Dimensions UK limited
Reading, Berkshire
11.2013 - Current
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Encouraged independence among patients whilst assisting them with tasks.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Collaborated with healthcare team for effective patient care delivery.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Monitored vital signs of patients for early detection of health complications.
- Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Respected privacy and dignity of each resident during provision of care services.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Organised recreational activities for improved social interaction amongst residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Delivered excellent customer service by addressing concerns of patients' families.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Assisted in daily living activities for enhanced patient comfort.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Administered medication to patients, ensuring proper health management.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Minimised care continuity issues by keeping thorough, accurate records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Assisted with medicine and stock counting, ordering and replenishing.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Positioned, lifted and transported patients with limited mobility.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Provided attentive first-hand care, comfort and safety to patients.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Massaged patient tissue and delivered other non-pharmacological pain relief.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Helped design and update treatment plans based on progress and health developments.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided high-quality person-centred support and received consistently positive patient feedback.
- Updated families regularly on patient progress and treatment plan changes.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Submitted reports to manager regarding status of client.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
District Manager Sales
Scottish and Southern Energy Plc
Perth, Perth and Kinross
06.2006 - 07.2011
- Handled escalated customer complaints, safeguarding customer satisfaction.
- Mentored new hires to foster talent retention.
- Launched employee recognition schemes which boosted morale and productivity.
- Facilitated regular meetings with store managers, ensuring alignment of objectives.
- Achieved sales targets through effective team management.
- Devised promotional strategies for increased customer engagement.
- Improved district performance by implementing strategic plans and policies.
- Managed multi-site operations to ensure seamless business continuity.
- Mediated staff disputes, promoting a harmonious work environment.
- Ensured compliance with company standards, maintaining brand reputation.
- Mitigated risk factors by enforcing health and safety regulations.
- Maintained communication channels between upper management and frontline employees, facilitating better understanding of company goals.
- Coordinated merchandise allocation amongst stores to optimise profit margin.
- Provided leadership for district-wide initiatives, enhancing operational efficiency.
- Conducted periodic performance reviews of subordinates, providing constructive feedback.
- Identified opportunities for growth within the district market.
- Implemented budget controls to minimise financial wastage.
- Drove revenue increases and team morale by developing and deploying incentivised sales contests.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Oversaw operations of organisation, including budget planning, strategy development, community outreach, forecasting and payroll.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Resolved conflicts promptly to promote positive environments for customers.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw direct reports to achieve efficiency targets.
- Created and implemented best practice policies and processes to aid operational performance.
- Exceeded sales forecast figures through superior customer care.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Increased sales by rolling out new promotional strategies across regional shops.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Planned and managed resources and budget to support and deliver objectives.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Expanded client bases by building lasting relationships to grow profit.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Supported front-line sales teams with well-coordinated administrative operations.
- Used multi-source data to determine sales and delivery terms for products and services.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Maintained ownership and sales pipeline, sourcing and developing new business opportunities to drive sales.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Managed team of 25 staff, driving performance with motivational strategies to exceed sales targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of our house broadband and telephone packages.
- Grew annual revenue by 65% with targeted sales and marketing strategy.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Optimised sales methods to best engage, acquire and retain customers.
- Allocated teams, materials and calendar space for individual projects.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Customized promotional strategies to meet needs of different clients, products and services.
- Analysed sales reports to identify trends and update strategies.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Developed marketing plans to support department strategies.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Strategized cross-promotions with new and existing partners to expand sales and marketing opportunities.
Recruiting and Sales Manager
Tarro Sales and Marketing Gambia Ltd
Kairaba Avenue , Kanifing Municipal Council
03.2003 - 05.2005
- Negotiated lucrative contracts to secure long-term client commitment.
- Developed robust client relationships for improved business growth.
- Streamlined sales processes to enhance team productivity.
- Managed key accounts, resulting in consistent revenue generation.
- Forged strategic partnerships with stakeholders for profitable outcomes.
- Boosted gross margin percentages by initiating cost-saving measures.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Devised successful sales pitches for significant conversion rates.
- Implemented training programmes, improving team performance levels.
- Improved bottom-line results with meticulous budget control.
- Coordinated promotional campaigns to boost brand visibility.
- Pioneered the implementation of systems for improved data management and customer relations.
- Enhanced market penetration with effective territory management.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Conducted detailed market analysis to identify new opportunities.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Led high-performance sales teams, ensuring achievement of targets.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Generated company growth through market expansion and sales.
- Set highest personal performance standards for self.
- Hired and trained dedicated and high-achieving sales teams.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Carried out sales visits to current and prospective customers.
- Collected customer and market feedback and reported information to company leadership.
- Analysed sales to identify top-performing products.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Created and directed sales team training and development programmes.
- Achieved exceptional client satisfaction feedback and ratings.
- Identified and qualified new sales prospects to continually meet targets.
- Allocated sales resources based on quarterly KPI targets.
- Generated accurate summaries and YoY growth percentage for accounts.
- Developed and customised sales pitches to target specific customer personas.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Produced regular reports with in-depth detail of sales performance.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Optimised sales methods to best engage, acquire and retain customers.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Customized promotional strategies to meet needs of different clients, products and services.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Used multi-source data to determine sales and delivery terms for products and services.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Grew annual revenue with targeted sales and marketing strategy.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum return on investment.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Maintained ownership of Mobile phone and data sales, sourcing and developing new business opportunities to drive sales.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed marketing plans to support department strategies.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Managed team of 20 staff, driving performance with motivational strategies to exceed sales targets.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Allocated teams, materials and calendar space for individual projects.
- Sourcing staff for institutions and organisations.
Manager Motor and Fire Underwriting
International Insurance Gambia Company Limited
5 OAU Boulevard Banjul, Banjul City Council
12.2000 - 07.2003
- Implemented cost reduction measures, reduced overhead expenses.
- Piloted change management initiatives successfully improving organisational adaptability.
- Developed accurate sales forecasts for improved strategic planning.
- Secured new business opportunities with successful networking events.
- Maintained inventory control, reduced stock shortages.
- Streamlined communication channels, enhanced internal information flow.
- Coordinated cross-departmental collaboration for improved workflow.
- Liaised with suppliers to ensure timely deliveries.
- Supervised project timelines for timely completion.
- Enforced safety regulations to reduce workplace accidents.
- Boosted department efficiency by streamlining operational processes.
- Fostered a positive work environment with regular team-building activities.
- Delivered high-quality products to increase customer satisfaction.
- Delegated tasks efficiently to maximise productivity.
- Identified growth opportunities through comprehensive market research.
- Managed team dynamics by implementing conflict resolution strategies.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Planned and managed resources and budget to support and deliver objectives.
- Delivered Key Performance Index targets and improvements on consistent basis through excellent leadership.
- Conducted periodic performance reviews for direct reports.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Outlined annual and quarterly priorities to guide departmental growth.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Located, verified and distribution information through knowledge management practices.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Designed long-term business strategy to guide leadership decision-making.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Created and implemented best practice policies and processes to aid operational performance.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Created classification systems to manage archives.
- Created digital file classification system for company-wide use.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Drafted procedural statements and guidelines for company-wide use.
- Controlled resources by department or project and tracked use.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led and managed administrative staff to maintain smooth daily operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Streamlined processes to improve and optimise office operations.
- Developed organisational policies for administrative oversight and internal controls.
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
- Planned revenue generation strategies designed for growth.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Designed and implemented training to further develop staff based on business goals.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
Manager Fire Department
Global Security Insurance Company Gambia Limited
73A Gloucester Street, Independence Drive Banjul T, Banjul City Council
11.1996 - 12.2000
- Cultivated strong relationships with clients to secure repeat business.
- Liaised with suppliers to ensure timely deliveries.
- Led performance reviews, identified areas for improvement.
- Enforced safety regulations to reduce workplace accidents.
- Piloted change management initiatives successfully improving organisational adaptability.
- Supervised project timelines for timely completion.
- Boosted department efficiency by streamlining operational processes.
- Managed team dynamics by implementing conflict resolution strategies.
- Implemented cost reduction measures, reduced overhead expenses.
- Coordinated cross-departmental collaboration for improved workflow.
- Identified growth opportunities through comprehensive market research.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Secured new business opportunities with successful networking events.
- Maintained inventory control, reduced stock shortages.
- Fostered a positive work environment with regular team-building activities.
- Streamlined communication channels, enhanced internal information flow.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Developed accurate sales forecasts for improved strategic planning.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve Key Performance indicators.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Outlined annual and quarterly priorities to guide departmental growth.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Conducted periodic performance reviews for direct reports.
- Created and implemented best practice policies and processes to aid operational performance.
- Located, verified and distribution information through knowledge management practices.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed organisational policies for administrative oversight and internal controls.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Streamlined processes to improve and optimise office operations.
- Created classification systems to manage archives.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
- Designed long-term business strategy to guide leadership decision-making.
- Created digital file classification system for company-wide use.
- Led and managed administrative staff to maintain smooth daily operations.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Monitored health and safety measures for guaranteed compliance.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Planned revenue generation strategies designed for growth.
- Controlled resources by department or project and tracked
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Drafted procedural statements and guidelines for company-wide use.
- Designed and implemented training to further develop staff based on business goals.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Clerk, Underwriter Motor Department
Gambia National Insurance company Gambia Limited
5 Leman Street, Banjul, Banjul City Council
01.1991 - 11.1996
- Streamlined communication for better team coordination by promptly relaying messages.
- Updated company databases regularly for accurate record keeping.
- Organised travel arrangements for senior staff, guaranteeing seamless business trips.
- Assisted colleagues with administrative tasks when needed, fostering a collaborative work environment.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
- Prepared documentation, ensuring all files were up-to-date and readily available.
- Managed appointments to facilitate efficient meeting schedules.
- Liaised with suppliers, enabling timely delivery of office supplies.
- Sorted mail daily, ensuring prompt distribution to relevant parties.
- Processed invoices accurately to avoid financial discrepancies.
- Kept the reception area tidy, creating a welcoming environment for visitors.
- Compiled reports which assisted management in decision making.
- Ensured smooth operation of office equipment, reducing downtime.
- Improved office efficiency by maintaining an organised filing system.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in customer satisfaction with swift handling of inquiries and complaints.
- Coordinated deliveries from suppliers; ensured the office was well-stocked at all times.
- Took minutes at meetings, facilitating clear communication among staff members.
- Handled telephone calls professionally, resulting in positive customer feedback.
- Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.
- Answered phones, replied to emails and directed calls to appropriate department.
- Maintained clean and organised workstation to comply with office standards.
- Gathered and registered information on database.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Updated notice boards and online platforms with key information messages.
- Built positive working relationships with staff and customers for helpful department support.
- Inputted data quickly and accurately to maintain reliable records.
- Responded to changing business needs, providing adaptive admin assistance.
- Processed expenses to maintain accurate, up-to-date accounts.
- Trained junior clerks in best practices and daily administration requirements.
- Directed calls to appropriate staff and took messages where colleagues were unavailable.
- Shredded confidential documents for safe, correct disposal and recycling.
- Covered reception desks, providing positive customer care in person and during telephone calls.
- Distributed mail and processed outgoing post within assigned delivery times.
- Kept adequate office supplies on hand to support staff and business requirements.
- Retained knowledge of products and services to provide informative customer advice.
- Communicated meeting updates and calendar changes to maintain efficient office operations.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Took dictation and transcribed words for staff to create records and correspondence.
- Received and checked financial statements and reconciled related accounts.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Opened and routed business parcels and letters.
- Examined, scanned and input documents in software system.
- Documented financial transactions in [Software] and classified each with correct code.
- Applied maths abilities to calculate and check financial figures.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Tracked metrics with [Software] spreadsheets and modelled data for staff.
- Sorted and organised different types of information by document type, personnel or location.
- Gathered information, created charts and produced reports for staff.
- Produced clean, error-free professional business correspondence for office team.
- Transcribed or scanned data to create new files.
- Accurately reconciled and processed expense reports for [Number] employees.
- Classified physical and digital documentation with correct codes.
- Updated knowledge in insurance law and regulations through continuous professional development.
- Improved risk management by conducting thorough research and analysis on potential clients.
- Promoted client satisfaction with swift decision making in policy approvals.
- Determined premium rates based on detailed assessment of applicant's profile and risk factors.
- Drafted clear reports outlining findings and recommendations, aiding senior management decision-making process.
- Developed strong relationships with brokers for seamless application process.
- Assessed insurance applications for approval, ensuring company profitability.
- Analysed financial data to determine the risk of granting insurance coverage.
- Evaluated complex applications using expert judgement; ensured sound business decisions were made.
- Streamlined underwriting processes to maximise efficiency and productivity.
- Collaborated with other departments, ensuring consistent approach towards risk evaluation.
- Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
- Attended relevant industry seminars, keeping abreast of market trends affecting underwriting decisions.
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Assessed customer data to make informed decisions on credit-worthiness and risk levels.
- Collaborated with stakeholders, maximising business opportunities and profitability within the department.
- Drafted detailed weekly claim reports and distributed to department personnel.
- Enforced compliance with regulatory requirements, promptly addressing and correcting underwriting submission deficiencies.
- Identified and established new business opportunities, providing mutual benefits to company.
- Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.
- Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
- Performed data extraction on models and pricing tools for review to verify risks written or renewed followed underwriting guidelines.
- Maintained high-quality control standards in observance of audit protocols.
- Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Made quick, sound decisions within underwriting authority and based on appropriate data.
- Developed best practices and disseminated business knowledge among department and stakeholders.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Monitored underwriting team performance and provided mentoring to achieve personal and department production goals.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Expanded network of business opportunities by attending local and broker events.
- Communicated risk parameters and value proposition to brokers and clients.
- Minimised insurance carrier risks by aligning policy premiums with established risk factors.
- Communicated with customers to determine policy limits and degree of risk.
- Assessed business risks and evaluated liability policies to protect assets.
- Shaped and developed underwriting policies, practices and procedures to improve company standards.
- Established accurate risk assessments to identify potential vulnerability indicators.
- Drafted quotes detailing policy premiums, coverages and payment structures.
- Maintained policies by calculating premiums and processing payments.
- Explained risk coverage premiums and benefits to customers to foster informed decision-making.
- Developed financial plans according to financial and client regulations.
- Followed market shifts to define corporate contract terms and conditions.
- Leveraged market data and analyses to negotiate terms and prices.
- Negotiated and processed contracts for residential policy renewals.
- Applied thorough knowledge of claims procedures to process and close claims under tight deadlines.
- Acquired property records to evaluate history and real estate transactions affecting value.
- Prospected potential customers to increase policy acquisition and meet revenue goals.
- Helped customers determine appropriate products and policy terms.
- Gathered customer information to assess coverage needs and recommend products.
- Reviewed Insurance applications and processed approvals or denials.
- Collected and analysed financial data to assess financial viability and risks.
- Coordinated damage appraisals and drafted reports to inform claim processing.
- Outlined insurance policies to protect customer interests and meet regulatory requirements.
- Liaised between customers and corporate entities to resolve financial disputes.
- Arranged filing systems for easy use and retrieval by personnel.
- Fielded general enquiries, providing knowledgeable, helpful customer support.
- Communicated and processed client information with discretion to maintain confidentiality.
- Ordered office resources to maintain daily business operations.
Education
GCSEs - Entry Level Certificate in ESOL International Speaking and Listening (Entry3)
Trinity College London
London 02.2019 - 02.2019
NVQ Level 1 - Functional Skills Qualification in English Level 1
The City and Guilds of London Institute
London United Kingdom 01.2011 - 06.2012
NVQ Level 1 - Functional Skills Qualification in Mathematics Level 1
The City and Guilds of London Institute
London United Kingdom 01.2018 - 06.2019
NVQ Level 2 - Adult Care Worker
Institute For Apprenticeships
London 02.2018 - 06.2019
IAO Level 2 Care - Adult Social Care
Innovate Awarding
Bristol 02.2018 - 07.2019
NVQ Level 1 - Preparation To work in Adult Social Care
Northern Council for Further Education (NCFE)
New Castle Upon Tyne 01.2011 - 06.2012
NVQ Level 2 - Health Safety in The Work Place
Chartered Institute of Environmental Health
Sandwell 08.2012 - 09.2013
Level 1 - Text Processing(Business Professional) Word Processing
Oxford Cambridge and RSA Examinations
Oxford, Oxfordshire 09.2012 - 05.2013
Credit 4 at Level 1 - Text Processing (Business Professional) Text Production
Oxford Cambridge and RSA Examinations
Oxford, Oxfordshire 09.2012 - 05.2013
ABC Level 1 Awards - Practical Office Skills
ABC Awards
Nottingham 09.2012 - 08.2013
Edexcel BTEC Level 1 Diploma - Work skills (QCF)
SUCCEAD ACADEMY
Birmingham UK 01.2011 - 07.2012
NCFE Level 1 Award - Employability Skills
NCFE
09.2011 - 09.2012
Timeline
GCSEs - Entry Level Certificate in ESOL International Speaking and Listening (Entry3)
Trinity College London
02.2019 - 02.2019
NVQ Level 2 - Adult Care Worker
Institute For Apprenticeships
02.2018 - 06.2019
IAO Level 2 Care - Adult Social Care
Innovate Awarding
02.2018 - 07.2019
NVQ Level 1 - Functional Skills Qualification in Mathematics Level 1
The City and Guilds of London Institute
01.2018 - 06.2019
Care assistant
Dimensions UK limited
11.2013 - Current
Level 1 - Text Processing(Business Professional) Word Processing
Oxford Cambridge and RSA Examinations
09.2012 - 05.2013
Credit 4 at Level 1 - Text Processing (Business Professional) Text Production
Oxford Cambridge and RSA Examinations
09.2012 - 05.2013
ABC Level 1 Awards - Practical Office Skills
ABC Awards
09.2012 - 08.2013
NVQ Level 2 - Health Safety in The Work Place
Chartered Institute of Environmental Health
08.2012 - 09.2013
NCFE Level 1 Award - Employability Skills
NCFE
09.2011 - 09.2012
NVQ Level 1 - Functional Skills Qualification in English Level 1
The City and Guilds of London Institute
01.2011 - 06.2012
NVQ Level 1 - Preparation To work in Adult Social Care
Northern Council for Further Education (NCFE)
01.2011 - 06.2012
Edexcel BTEC Level 1 Diploma - Work skills (QCF)
SUCCEAD ACADEMY
01.2011 - 07.2012
District Manager Sales
Scottish and Southern Energy Plc
06.2006 - 07.2011
Recruiting and Sales Manager
Tarro Sales and Marketing Gambia Ltd
03.2003 - 05.2005
Manager Motor and Fire Underwriting
International Insurance Gambia Company Limited
12.2000 - 07.2003
Manager Fire Department
Global Security Insurance Company Gambia Limited
11.1996 - 12.2000
Clerk, Underwriter Motor Department
Gambia National Insurance company Gambia Limited
01.1991 - 11.1996
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