Nya Cossar - Riches

• Therapeutic Engagement & Rapport Building: Established supportive, consistent relationships with pupils, improving confidence, emotional expression, and engagement with learning.
• Targeted Interventions: Delivered structured 1:1 and group interventions (e.g. Socially Speaking, Time to Talk, EAL support), focusing on emotional regulation, social skills, and resilience-building.
• Individualised Support Planning: Developed and implemented tailored support plans, contributing to measurable improvements in pupils’ emotional wellbeing and skill development.
• Managing Complex Needs: Supported a diverse caseload of pupils with EHCPs and IHCPs, including ADHD, autism, and physical disabilities, adapting communication and intervention approaches to meet individual needs.
• Multi-Disciplinary Collaboration: Worked closely with teachers, parents, and external professionals to support holistic care, monitor progress, and ensure consistency of approach.
• Safeguarding & Risk Awareness: Monitored pupil wellbeing, identified potential risks, and followed safeguarding procedures to appropriately escalate concerns and protect vulnerable individuals.
• Resilience in Dynamic Environments: Maintained high standards of care and professionalism within a school undergoing significant organisational change and high staff turnover.
• Coaching & Development: Provided regular one-to-one support to promote personal growth, motivation, and independent coping strategies.

• Encouraged positive behaviour through consistent discipline techniques.
• Organised educational games to support cognitive development.
• Enhanced social skills via group play and interaction.
• Facilitated personal development by providing choices within set boundaries.
• Offered emotional support during distressful or uncomfortable times.
• Accompanied children on outings to maintain safety.
• Promoted healthy eating habits by preparing nutritious snacks and meals.
• Established routines to aid in time management skills for children.
• Ensured safety by supervising activities and maintaining a clean environment.
• Assisted with homework to support academic performance.
• Maintained detailed records of children's progress and behaviours.
• Facilitated nap times to promote healthy sleep habits.
• Communicated openly with parents for effective childcare coordination.

• Engaged with customers to identify needs and ask relevant questions.
• Provided tailored recommendations based on customer feedback.
• Supported rapport building and information gathering in assessments.

• Identified customer needs and supported effective solutions under pressure.
• Collaborated with colleagues to foster a positive environment and achieve targets.
• Maintained professionalism in high-pressure situations, aiding in managing caseloads.

Supported customers by maintaining professional interactions and recognising appropriate boundaries in client-facing roles.

Assisted in delivering quality service by closely observing customer preferences, store presentation, and product knowledge.

Facilitated understanding of customer emotions by interpreting subtle cues and adjusting responses accordingly.

• Assisted young people in overcoming challenges by fostering confidence and introducing positive coping strategies.
• Facilitated dynamic sports sessions aimed at enhancing coordination and comprehension of rules.
• Encouraged respect, collaboration, and sportsmanship to create a supportive group environment.
• Modified coaching techniques to accommodate various skill levels, tracking progress and motivating improvement.
• Ensured safety by identifying potential hazards and implementing necessary precautions.
• Communicated effectively with parents and organised team activities, events, and fundraising efforts.