Sabre interact
MAUREEN NWAMAKA ARONU
Stevenage
Summary
A personable administrative professional dedicated to cultivating positive client, staff, and management connections. I am a highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. I am an organized and motivated person, eager to apply time management and organizational skills in various environments. I am seeking opportunities to expand my skills while facilitating company growth with an eagerness to advance business goals through careful team management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PMO Analyst -IT Department
West Hertfordshire Teaching Hospital -NHS Trust
Hemel Hempstead, Hertfordshire
2024.03 - Current
- Coordinated cross-functional teams in the execution of projects according to established plans and guidelines.
- Performed administrative duties such as creating agendas, taking meeting notes, tracking action items and preparing presentation materials.
- Produced thorough, accurate and timely reports of project activities.
- Identified project needs by reviewing project objectives and schedules.
- Created project status presentations for delivery to customers or project personnel.
- Tracked and communicated project status, issues, risks and decisions to senior management.
- Supported senior managers in developing strategic plans for upcoming initiatives.
- Collaborated closely with team members from different departments in order to drive efficiency across the entire organisation.
- Analyzed data from multiple sources to identify trends and provide recommendations for improvement.
- Identified areas where process improvements could be implemented within the PMO department.
- Monitored and reported on project performance metrics such as budget adherence and timeline progress.
- Maintained a repository of all existing projects and their associated documentation.
Programme Administrator - Leg Ulcer Service
Hertfordshire Community NHS Trust
Stevenage, Hertfordshire
2023.06 - 2024.03
- Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
- Provided technical assistance to staff on operational issues related to the program.
- Provided administrative support for program planning, implementation, and evaluation activities.
- Coordinated meetings, conferences, workshops, and special events related to the program.
- Assessed performance outcomes against established goals and objectives of the program.
- Prepared monthly reports summarizing progress towards the goals and objectives of the program.
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate the effectiveness of programmes services.
- Implemented quality assurance processes to ensure accuracy in data collection methods used by staff members working on various projects within the scope of the program.
- Collected key program data and analysis to support continuous improvement.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Created and implemented administrative processes and procedures to prioritise job tasks and establish personnel responsibilities.
HIDs Administrator - Diabetes Service
Hertfordshire Community NHS Trust
St Albans
2022.11 - 2023.06
- Developed administrative processes to achieve organisational objectives and enhance office efficiency.
- Coordinated project materials by organizing physical and digital files, maintaining spreadsheets, and generating reports for programs like DESMOND and DAFNE education.
- Directed patient communication to appropriate department personnel.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained databases and mailing lists to facilitate the functioning of health education programs.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Responded proactively to concerns and questions by acting on patient feedback.
- Satisfied patient queries over phone and email to maintain positive patient-provider relationships.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Project Scheduler
HIGH IMPACT CAREER LTD
London
2022.04 - 2022.07
- Diary / Meeting support provided transactional support to organise client or internal meetings and manage existing calendar invites
- Defined and initiated projects and managed costs, schedule, and project performance while supervising tasks from initiation through completion.
- Documents - preparation and formatting of documents, complying with brand and risk procedures
- Managed team scope, schedule, and assignments for the duration of the project.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Supporting the wider Team during planned and unplanned absences to ensure a seamless support to stakeholders
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Produced thorough, accurate, and timely reports of project activities.
- Developed project plans covering goals, resources required, and schedules.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Business Analyst Intern
TRITEK CONSULTING LTD
London, United Kingdom
2021.08 - 2022.04
- Gathered requirements from end users and subject matter experts through workshops, interviews, and surveys while considering budgets, timescales, and costs.
- Validated, prioritised and documented business requirements and ensured they were fully understood by both the business and technical teams.
- Performed Gap analysis between existing (AS-IS) processes and strategic solutions (TO-BE); utilised BPMN and Use Case diagrams for presentation to various stakeholders for easy comprehension.
- Strategically defined and documented precise business requirements and created functional design documents, ensuring product development was accurately defined, scoped, specified, and conveyed to relevant stakeholders.
- Assisted in UAT, supported the development team to release completed features to production, developed training manuals, and provided training for business users on the functionality of the communications platform.
Airline Ticket Agent
Asian Air Travel And Tourism (Ethiopian Airlines)
DUBAI
2018.01 - 2021.07
- Travel management research and booking of travel requests both in the UAE and internationally including itinerary preparation for complex travel Managed online booking inquiries and assisted clients with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Provided customers with information about availability and pricing.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Worked with high valued customers to understand needs and provide excellent service.
- Sold business class tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Ad hoc administration duties as requested
Group Cruise Travel Coordinator
Corporate leisure Limited
IKEJA
2011.09 - 2018.07
- Set travel project goals and schedules with owners and members.
- Assessed, monitored, and reported on progress using a tracker.
- Organised memorable and exquisite group travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- I worked across a range of different platforms and created content for social media, visual content for emails, content for presentations, printed work such as flyers, branded merchandise
- Manage smaller group tour projects from creative ideas through to concept and execution.
- Work within the company's guidelines and create group tours that are consistent throughout all creative touch-points.
- Collaborate with the rest of the creative team (sport, tourism, and wellbeing) and with the internal marketing department.
- Consistently fostered business growth by delivering first-rate travel advice and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare, as well as hotel and rental car reservations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arrange travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as Jamaica and South Africa.
- Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Communicated benefits and information regarding international travel insurance with clients and obtained the best rates, increasing repeat business by 80%.
Education
Master of Science - Management
University of Hertfordshire
Herfordshire09.2022
HIC Institute for Project Management -
HIGH Impact Career
United Kingdom04.2022
DIPLOMA - Passenger Service Agent
ITI INSTITUTE
DUBAIBachelor of Science - Geography
Usman Danfodio University
Nigeria NIGERIA CIVIL AVIATION AUTHORITY LICENCE - FLIGHT DISPATCH
Javi Aviation Support Services – Flight Dispatch
LAGOS , NIGERIA2017-01
IATA/ UFTAA Certified Agent - Sabre, Sabre Interact & Amadeus PNR & AIR FARES
LANDOVER BUSINESS SCHOOL
LAGOS, NIGERIA2012-01
Skills
- Administrative expertise
- Schedule maintenance
- Tracking spreadsheets
- Meeting scheduling
- Computer skills
- Multitasking
- Conflict resolution
- Flexible schedule
- People skills
- Customer service
- Organizational skills
- Sabre interact, sabre and amadeus Software knowledge
- Jira/Confluence Software Knowledge
- Data management
Software
GOBAL DISTRIBUTION SYSTEM
CRUISING POWER
AVIATION CREW SCHEDULING
Certification
- Distinction in Management, University of Hertfordshire - 2022
- Licensed Flight Dispatcher - 2016
- IATA - International Air Transport Association - 2011
Interests
Reading
Travelling
Cooking
Sports
Timeline
PMO Analyst -IT Department
West Hertfordshire Teaching Hospital -NHS Trust
2024.03 - Current
Programme Administrator - Leg Ulcer Service
Hertfordshire Community NHS Trust
2023.06 - 2024.03
HIDs Administrator - Diabetes Service
Hertfordshire Community NHS Trust
2022.11 - 2023.06
Project Scheduler
HIGH IMPACT CAREER LTD
2022.04 - 2022.07
Business Analyst Intern
TRITEK CONSULTING LTD
2021.08 - 2022.04
Airline Ticket Agent
Asian Air Travel And Tourism (Ethiopian Airlines)
2018.01 - 2021.07
Group Cruise Travel Coordinator
Corporate leisure Limited
2011.09 - 2018.07
Master of Science - Management
University of Hertfordshire
HIC Institute for Project Management -
HIGH Impact Career
DIPLOMA - Passenger Service Agent
ITI INSTITUTE
Bachelor of Science - Geography
Usman Danfodio University
NIGERIA CIVIL AVIATION AUTHORITY LICENCE - FLIGHT DISPATCH
Javi Aviation Support Services – Flight Dispatch
IATA/ UFTAA Certified Agent - Sabre, Sabre Interact & Amadeus PNR & AIR FARES
LANDOVER BUSINESS SCHOOL
- Distinction in Management, University of Hertfordshire - 2022
- Licensed Flight Dispatcher - 2016
- IATA - International Air Transport Association - 2011
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