N'vaah Whitter
Tauton,Somerset
Summary
I describe myself as a enthusiastic customer service adviser with knowledge of resolving customer problems and improving customer satisfaction; My aim in any company is to increase success through effective work strategies and customer service.
I am very organised and dependable, always arrive on time and I am happy to stay behind to make sure all company goals are met to requirements.
Overview
2
2
years of professional experience
Work History
Plumbing Apprentice
Inline Home Improvements Ltd
Walsall, West Midlands
01.2022 - 02.2023
- Assessed pressures in piping using gauges, tests and observations.
- Carried out inspection tasks under supervision; identified potential issues early on for quick resolution.
- Assisted senior plumber to complete projects on time.
- Provided assistance with emergency repairs, ensuring minimal disruption to customers' schedules.
- Inspected plumbing infrastructure supervised to detect, locate and resolve faults.
- Observed safety regulations at all times, reducing risk of accidents on site to ensure the workplace was safe.
- Re-piping radiators
- Collaborated with experienced plumbers to gain practical skills.
- Fixing links
- Digging holes to correct ft and width for wiring to be completed
- Renovated building systems, improving and unblocking drainage and disposal.
- Supervised when carrying out tests to verifying functionality
Food service assistant
Oliver's Shack
Walsall, West Midlands
09.2021 - 01.2022
- Customer service skills
- Understanding how to work systems i.e just eat and uber eats
- Performed stringent cleaning and disinfecting processes to maintain cleanliness
- Telephone skills when taking orders and ensuring I collect all food order information and delivery address correctly
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Enhanced customer satisfaction by providing excellent food service.
- Managed timing standards in food deliveries to minimise delays.
- Assisted chefs with food preparation for more efficient service.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Performed cash handling duties, ensured accurate financial transactions.
Kiosk Server
Walsall FC Football Stadium
Bescot Walsall, West Midlands
08.2021 - 09.2021
- Entered orders into system promptly, reducing wait time for meals.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the work station.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Upsold snacks, sides and desserts to increase average transaction value.
- Money Handling / Card machine services
- Customer service skills
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Supported other team members during busy periods ensuring efficient operations.
Education
GCSEs - English Literature
Bluecoat Academy Church Of England
Walsall 06.2021 - 08.2021
GCSEs - Sport Studies
Bluecoat Academy Church Of England
Walsall 06.2021 - 08.2021
GCSEs - Automotive Studies
Bluecoat Academy Church Of England
Walsall 07.2021 - 08.2021
Skills
- Commitment to excellence
- Strong communication skills
- Administrative support
- Upselling
- Professional telephone communication
- Great teamwork
- Rapport building
- Problem solving
- Presentation skills
References
References available upon request.
Timeline
Plumbing Apprentice
Inline Home Improvements Ltd
01.2022 - 02.2023
Food service assistant
Oliver's Shack
09.2021 - 01.2022
Kiosk Server
Walsall FC Football Stadium
08.2021 - 09.2021
GCSEs - Automotive Studies
Bluecoat Academy Church Of England
07.2021 - 08.2021
GCSEs - English Literature
Bluecoat Academy Church Of England
06.2021 - 08.2021
GCSEs - Sport Studies
Bluecoat Academy Church Of England
06.2021 - 08.2021
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