Nuwan Prasanna Kosala Wickramaarachchi
Wembley,Brent
Summary
Early childhood education and customer service professional with expertise in educational techniques and effective communication. Proven ability to support individuals with special needs through daily tasks, mobility assistance, and personal care. Strong background in hospitality and customer service, emphasizing safety, comfort, and dignity for all clients. Skilled in implementing personalized care plans and collaborating with multidisciplinary teams in various settings.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Customer services assistant and food runner
sodexo live UK Limited (Virgin Atlantic Airline)
Heathrow airport London, Hounslow
2025.02 - Current
Enhanced client relations through active listening and empathetic communication.
- Delivered compassionate support to wheelchair users and passengers with special needs, assisting with personal care tasks including bathing, dressing, mobility, medication reminders, and eating.
- Maintained dignity, safety, and comfort by adopting a respectful, person-centred approach to care.
- Collaborated with team members to provide tailored support that addressed individual needs.
Customer service assistant
Sainsbury's
London, Barnet
2023.11 - 2025.04
- Trained new staff members to ensure consistent service delivery.
- Fostered a positive team atmosphere through effective collaboration.
- Prioritised tasks during peak periods to maximise productivity.
- Demonstrated strong communication skills when explaining promotions and discounts to customers.
Secondary school science teacher
Ministry of Education
Sri lank
2017.02 - 2023.11
Member of school counselling team
2017.03 - 2023.03
- Had a one month training offered by combining Ministry of Health and Ministry of Education
Development officer
Ministry of foreign affairs
Colombo
2013.02 - 2017.01
Education
Bachelor of Science - Agriculture
University of Ruhuna
2005.03 - 2009.11
Master of Science - Agricultural Economic and Development
University of Ruhuna
2021.03 - 2022.09
Certificate of teacher training - undefined
National Institute of Education
G.C.E (O/L) Examination - Math’s, Science and English
G.C.E (A/L) Examination - Biology C, Chemistry B, and Physics C
Master of science in Business with hospitality - Hospitality and Tourism
University of Northumbria at Newcastle
Newcastle upon Tyne 2023.05 - 2024.05
Skills
- Early childhood Educational techniques
- Excellent communication skills
- Compassionate and empathetic
- Strong attention to detail
- Ability to work well in a team
- Social stimulation support
- Medication administration
- Knowledge of health and safety regulations
Languages
English
Sinhala
Timeline
Customer services assistant and food runner
sodexo live UK Limited (Virgin Atlantic Airline)
2025.02 - Current
Customer service assistant
Sainsbury's
2023.11 - 2025.04
Master of science in Business with hospitality - Hospitality and Tourism
University of Northumbria at Newcastle
2023.05 - 2024.05
Master of Science - Agricultural Economic and Development
University of Ruhuna
2021.03 - 2022.09
Member of school counselling team
2017.03 - 2023.03
Secondary school science teacher
Ministry of Education
2017.02 - 2023.11
Development officer
Ministry of foreign affairs
2013.02 - 2017.01
Bachelor of Science - Agriculture
University of Ruhuna
2005.03 - 2009.11
Certificate of teacher training - undefined
National Institute of Education