Summary
Overview
Work History
Education
Skills
Certification
Training
Relevant Skills
Hobbies and Interests
Timeline
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Nuttinar Veragule

Tel 07942 978 235
London,LND

Summary

Highly experienced and dedicated waitress with 10 years in the hospitality industry. Known for delivering exceptional customer service and ensuring guest satisfaction in fast-paced environments. Proven ability to manage large sections, train new staff and optimize operations to increase efficiency. Strong attention to detail, excellent communication skills and a passion for creating memorable dining experiences. Skilled hospitality professional prepared for this role. Strong focus on team collaboration, achieving results, and adapting to changing needs. Expertise in customer service, multitasking, and managing high-pressure environments. Reliable and flexible with commitment to delivering exceptional dining experiences.

Overview

13
13
years of professional experience
1
1
Certification
11
11
years of post-secondary education

Work History

F&B Attendant

Royal Lancaster Hotel
10.2019 - Current
  • Manage a high-volume section, serving up to 150 customers per shift, contributing to a 20% increase in repeat customers.
  • Train and mentor 15 new waitstaff, improving service quality and reducing onboarding time by 30%.
  • Coordinate with kitchen and bar staff to ensure timely and accurate order delivery, decreasing order errors by 15%.
  • Enhanced customer satisfaction by providing efficient and attentive service during busy periods.

Restaurant Butler

Horizon Casino
06.2017 - 11.2019
  • Provided efficient and friendly service in a busy dining environment, consistently achieving a 95% customer satisfaction rate.
  • Handled cash and credit transactions accurately, processing an average of $2,500 in sales per shift.
  • Collaborated with management to introduce a new reservation system, reducing customer wait times by 25%.

Restaurant Manager

Pattara Fine Thai Restaurant
03.2012 - 09.2017
  • Delivered prompt and courteous service, increasing positive customer reviews on online platforms by 10%.
  • Assisted in developing a new training program for incoming staff, improving service speed by 15%.
  • Maintained cleanliness and organization of dining areas, contributing to a consistently high health inspection rating.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

Education

Diploma - Information Technology

School of Commerce And Technology
London
2011.09 - 2012.10

Diploma - Hospitality Administration And Management

University of Greenwich
Greenwich. London
09.2009 - 01.2015

Bachelor - Business Administration And Management

Burapa University of Thailand
09.1993 - 10.1997

Skills

  • Menu knowledge
  • Cash handling
  • POS systems
  • Order taking
  • Customer service
  • Multitasking
  • Communication
  • Collaboration

Certification

  • Allergen Awareness Training - State-Specific Providers.
  • Barista Basics Course – Specialty Coffee Association or Local Culinary Institutes.

Training

  • Wine and Beverage Pairing Courses
  • Customer Service and Complaint Handling Training
  • Food Prep and Food Safety Hazards Training,

Relevant Skills

  • Expert in multitasking effectively, managing multiple tables and customer requests in a fast-paced environment.
  • Proficient in delivering exceptional customer service, ensuring a positive dining experience for all guests.
  • Skilled in up-selling menu items and beverages, consistently increasing sales and boosting revenue.
  • Strong communication skills enable precise and friendly customer interactions and seamless coordination with kitchen staff.
  • Efficient in time management, ensuring timely service delivery and smooth restaurant operations during peak hours.

Hobbies and Interests

In my free time, I enjoy exploring diverse culinary cultures by experimenting with new recipes and flavors, which enhances my knowledge and appreciation of food. Additionally, I am passionate about traveling, allowing me to experience different dining environments and customer service practices worldwide, which I will bring back to my work.

Timeline

F&B Attendant

Royal Lancaster Hotel
10.2019 - Current

Restaurant Butler

Horizon Casino
06.2017 - 11.2019

Restaurant Manager

Pattara Fine Thai Restaurant
03.2012 - 09.2017

Diploma - Information Technology

School of Commerce And Technology
2011.09 - 2012.10

Diploma - Hospitality Administration And Management

University of Greenwich
09.2009 - 01.2015

Bachelor - Business Administration And Management

Burapa University of Thailand
09.1993 - 10.1997
Nuttinar Veragule Tel 07942 978 235