Strategic Customer Success professional with a proven record of driving commercial growth and operational efficiency across pharma, logistics, and energy sectors. Led modernization and digital transformation programs, unlocking £1M+ in upsell opportunities and reducing maintenance interventions by 60%. Experienced in managing complex accounts across 60+ sites in UK and Europe, with a strong focus on stakeholder engagement and value delivery.
• Spearheaded the shift from traditional maintenance to proactive asset management for major clients, resulting in a 40% reduction in site interventions and £250K+ in operational cost savings
• Led the analysis of connected asset data across 60+ distributed sites, initiating strategic modernization planning aligned with client priorities and asset aging patterns
• Enabled thermal monitoring and remote diagnostics for critical infrastructure, helping extend intrusive maintenance cycles from 3 to 5 years and minimizing disruption
• Managed Influenced a modernization roadmap that unlocked £1M+ in new business opportunities, while aligning Schneider’s digital solutions with evolving customer needs
• Acted as a strategic interface between segment specialists, regional digital leaders, and global business units to accelerate digital offer adoption in underpenetrated markets.
• Identified whitespace opportunities and coordinated tailored value propositions across customer segments, contributing to a 30% uplift in solution awareness within target regions.
• Supported pipeline development through account mapping and stakeholder alignment, helping establish early-stage opportunities across
key public sector and infrastructure accounts.
• Delivered market intelligence and segment-specific insights to fine-tune go-to-market strategies, ensuring alignment with customer priorities and Schneider’s digital portfolio roadmap.
• Delivered comprehensive sales performance reports analyzing offer sales, pull-through rates, achievement metrics, and opportunity pipelines to guide strategic decisions
• Ensured data accuracy and commercial reference health across key tools like ORLM, PIM, EDMS, and Pricefx, supporting seamless offer lifecycle management
Provided accurate data and performance insights to support sales and marketing teams
• Secured 100% Industrial Automation Technology Partner target renewals that resulted in 127% achievement against a yearly target membership fees
• Published 30+ partner product-wise joint solution catalogs and helped in lead generation on B2B digital platform
• Promoted customer delight, success stories, webinars, blogs and podcasts on social media handles
• Handled end-to-end contracts and CRM for projects worth 80k euros
• Pitched company products at industrial conferences and exhibitions
• Conducted market research and cost-benefit analysis for projects
• Achieved business expansion both in volume as well as in center locations by demo lectures and presentations.
• Ensured quality of teaching resources viz. content and faculty.
Outcome Based Selling
Strategic Account Management
Stakeholder Management
Data driven decision making