Summary
Overview
Work history
Education
Skills
Timeline
Generic
Nutan Singh

Nutan Singh

London,UK

Summary

Strategic Customer Success professional with a proven record of driving commercial growth and operational efficiency across pharma, logistics, and energy sectors. Led modernization and digital transformation programs, unlocking £1M+ in upsell opportunities and reducing maintenance interventions by 60%. Experienced in managing complex accounts across 60+ sites in UK and Europe, with a strong focus on stakeholder engagement and value delivery.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Customer success manager

Schneider Electric
London
12.2023 - Current

• Spearheaded the shift from traditional maintenance to proactive asset management for major clients, resulting in a 40% reduction in site interventions and £250K+ in operational cost savings
• Led the analysis of connected asset data across 60+ distributed sites, initiating strategic modernization planning aligned with client priorities and asset aging patterns
• Enabled thermal monitoring and remote diagnostics for critical infrastructure, helping extend intrusive maintenance cycles from 3 to 5 years and minimizing disruption
• Managed Influenced a modernization roadmap that unlocked £1M+ in new business opportunities, while aligning Schneider’s digital solutions with evolving customer needs

Global Digital Services Segment Sales Leader

Schneider Electric
London, UK
02.2023 - 02.2024

• Acted as a strategic interface between segment specialists, regional digital leaders, and global business units to accelerate digital offer adoption in underpenetrated markets.

• Identified whitespace opportunities and coordinated tailored value propositions across customer segments, contributing to a 30% uplift in solution awareness within target regions.

• Supported pipeline development through account mapping and stakeholder alignment, helping establish early-stage opportunities across

key public sector and infrastructure accounts.

• Delivered market intelligence and segment-specific insights to fine-tune go-to-market strategies, ensuring alignment with customer priorities and Schneider’s digital portfolio roadmap.

Sales Performance & Offer Mkt Support

Schneider Electric
Paris, France
01.2022 - 02.2023

• Delivered comprehensive sales performance reports analyzing offer sales, pull-through rates, achievement metrics, and opportunity pipelines to guide strategic decisions
• Ensured data accuracy and commercial reference health across key tools like ORLM, PIM, EDMS, and Pricefx, supporting seamless offer lifecycle management

Provided accurate data and performance insights to support sales and marketing teams

Tech Partner Program Lead

Schneider Electric
Grenoble, France
06.2020 - 12.2021

• Secured 100% Industrial Automation Technology Partner target renewals that resulted in 127% achievement against a yearly target membership fees

• Published 30+ partner product-wise joint solution catalogs and helped in lead generation on B2B digital platform
• Promoted customer delight, success stories, webinars, blogs and podcasts on social media handles

Business Development Manager

Detect Technologies
Mumbai, India
10.2018 - 07.2019

• Handled end-to-end contracts and CRM for projects worth 80k euros

• Pitched company products at industrial conferences and exhibitions
• Conducted market research and cost-benefit analysis for projects

Faculty member

KD Campus Pvt Ltd
New Delhi, India
12.2016 - 05.2018

• Achieved business expansion both in volume as well as in center locations by demo lectures and presentations.

• Ensured quality of teaching resources viz. content and faculty.

Education

MSc in Management -

emlyon business school
Lyon, France
08.2019 - 12.2021

Bachelor of Technology - Mechanical Enginnering

Dr. A.P.J. Abdul Kalam Technical University
Jhansi, India
08.2012 - 08.2016

Skills

    Outcome Based Selling

    Strategic Account Management

    Stakeholder Management

    Data driven decision making

Timeline

Customer success manager

Schneider Electric
12.2023 - Current

Global Digital Services Segment Sales Leader

Schneider Electric
02.2023 - 02.2024

Sales Performance & Offer Mkt Support

Schneider Electric
01.2022 - 02.2023

Tech Partner Program Lead

Schneider Electric
06.2020 - 12.2021

MSc in Management -

emlyon business school
08.2019 - 12.2021

Business Development Manager

Detect Technologies
10.2018 - 07.2019

Faculty member

KD Campus Pvt Ltd
12.2016 - 05.2018

Bachelor of Technology - Mechanical Enginnering

Dr. A.P.J. Abdul Kalam Technical University
08.2012 - 08.2016
Nutan Singh