Nusrat Jahan Sajnin
Rowley Regis
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilizing my skills towards the growth of the organization. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
Work history
Junior manager
Wagamama LTD
2023.05 - Current
- Planned staff and resources within business budgets for minimised expenditure.
- Mentored employees to maximise development potential.
- Negotiated contract terms for maximised client benefit and profit.
- Maintained excellent market and trend awareness to meet customer demand.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Handled high volume calls to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
Business development officer
Niyate.com
2021.12 - 2023.03
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Negotiated and approved lucrative prices and contracts, boosting growth.
- Networked with media and PR professionals to build campaign reach.
- Identified opportunities to drive business growth, diversification and expansion.
- Evaluated campaign performance to optimise return on investment.
- Conducted market research to understand customer base and enhance products.
- Maximised media coverage through tactical planning and communications.
- Developed marketing plans to support department strategies.
Virtual assistant
Synergy financial
2020.04 - 2021.12
- Drafted documents and reports for management review.
- Drafted contracts and purchase orders for team.
- Managed physical and digital correspondence while keeping information private and secure.
- Maintained internal systems through CRM and website maintenance.
- Typed and proofread documents with zero errors.
- Kept and maintained accurate filing system for preservation of office information.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Provided printing, photocopying scanning support to colleagues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Teaching assistant in primary school
Holy Family Primary School
Chittagong, Bangladesh
2018.04 - 2020.03
- Prepared necessary equipment and technology ahead of class.
- Kept class records current with attendance information and student grades.
- Aided improvements in educational, emotional and social development.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Managed pupil behaviour to cultivate focused and productive classes.
- Created positive, engaging learning environments to improve student experiences.
- Gave students papers related to assignments and collected finished work.
- Applied student assessment information to personalise support for students struggling with assignments.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
Education
Master of Science - International Business
Ulster university Birmingham
2023
Bachelor of Arts - English Language & Literature
East Delta University
2022
Skills
- Computer Skills:
- Microsoft Word, Excel, Access, and PowerPoint (excellent skills), ERP Software, Outlook
- Staff supervision
- Time management
- Customer-focused
- Ability to work first place
- Ability to working under pressure
- Knowledge of regulatory standards
- Community Outreach, Program Management, Event Planning, Leadership
- Strong decision maker, Complex problem solver, Innovative
- Strong conversational skills
- Help customers with complements and questions
- Effective communication, Prioritizing and Critical Thinking
Accomplishments
- Sub Executive of Media Relations of Erudition Club at East Delta University.
- Participated as a host in Banglalink Ennovators 5.0, campus roadshow webinar.
- Convener at EDU Literary Club.
- President at apex club of Bangladesh social service.
Timeline
Junior manager
Wagamama LTD
2023.05 - Current
Business development officer
Niyate.com
2021.12 - 2023.03
Virtual assistant
Synergy financial
2020.04 - 2021.12
Teaching assistant in primary school
Holy Family Primary School
2018.04 - 2020.03
Master of Science - International Business
Ulster university Birmingham
Bachelor of Arts - English Language & Literature
East Delta University