Nusrat Jahan
London,United Kingdom
Summary
Dedicated professional with expertise in Microsoft Office and Excel, team leadership, and high-volume service management. Proven ability to enhance client communication and deliver exceptional customer service. Multilingual proficiency and strong organisational skills ensure efficient office management while upholding the highest ethical standards.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Office Coordinator
Courtland Solicitors
London
09.2024 - 01.2026
- Managed front desk operations, greeting visitors and directing calls professionally.
- Scheduled appointments while maintaining electronic and paper filing systems efficiently.
- Handled sensitive documents, ensuring accuracy and confidentiality at all times.
- Liaised with clients and staff through telephone, email, and in-person communications to support operations.
- Maintained updated contact database for easy access to information as needed.
- Coordinated with external suppliers for timely procurement of office necessities.
Customer Service & Sales Advisor
H&M
London
03.2022 - 01.2026
- Acted as primary contact for enquiries, escalating issues as required.
- Coordinated daily tasks to consistently meet sales targets.
- Executed transactions with precision, adhering to cash-handling protocols.
- Maintained accurate records in compliance with established procedures.
- Trained new team members on cash-handling processes and till operations.
- Implemented promotional strategies to enhance product visibility.
Student Support Coordinator
The Learning Hub
London
10.2019 - 01.2023
- Designed tailored support plans that led to academic improvement for 94% of students.
- Recorded and organised financial data in Excel for efficient reporting.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Prepared and issued employee payslips accurately and on time.
Receptionist & Events Coordinator
Manor Park Library
07.2021 - 08.2021
- Coordinated organisation of annual summer reading competition to enhance participant engagement.
- Facilitated visitor navigation of library services and computer systems, ensuring efficient access.
- Maintained accurate logs of visitor entries for security purposes.
Education
LLB Law (Hons) - Law
The University of Law
London 09.2022 - 05.2025
A – Levels -
Valentines Sixth Form
London 09.2020 - 06.2022
GCSEs -
Little Ilford School
London 09.2015 - 06.2020
Skills
- Microsoft Office and Excel
- Team leadership
- High-volume service management
- Client communication
- Customer service
- Multilingual proficiency
- Office management
- Organizational skills
- Ethical standards
Timeline
Office Coordinator
Courtland Solicitors
09.2024 - 01.2026
LLB Law (Hons) - Law
The University of Law
09.2022 - 05.2025
Customer Service & Sales Advisor
H&M
03.2022 - 01.2026
Receptionist & Events Coordinator
Manor Park Library
07.2021 - 08.2021
A – Levels -
Valentines Sixth Form
09.2020 - 06.2022
Student Support Coordinator
The Learning Hub
10.2019 - 01.2023
GCSEs -
Little Ilford School
09.2015 - 06.2020