NUSRAT ISLAM
London,Essex
Summary
Results-driven professional with expertise in communication, customer service, decision-making, and upselling strategies. Adept at fostering positive client relationships and delivering tailored solutions to enhance customer satisfaction and drive revenue growth. Committed to leveraging strong interpersonal skills and analytical abilities to achieve organisational objectives while contributing to a dynamic team environment.
Overview
6
6
years of professional experience
Work history
Beauty Advisor
3ina, Superdrug
London, Paddington
2023.08 - 2024.11
- Cultivated a welcoming environment by understanding client needs and preferences.
- Explained product benefits and usage, encouraging guests to take advantage of free samples, and ultimately purchase it.
- Kept up-to-date with new industry trends to provide knowledgeable service.
Sales Assistant
JD Sports
London, Stratford Westfield
2022.09 - 2022.12
- Consistently met responsibilities under pressure, maintaining store's positive reputation as Sales Assistant.
- Handled various responsibilities while maintaining customer satisfaction.
- Provided tailored advice to enhance customer satisfaction, and ultimately maximise sales.
Paid Fundraiser
Vega Marketing
London, Liverpool Street
2022.06 - 2022.09
- Developed strong speaking and listening skills by being approachable and creating positive public relations through a professional manner by ensuring they are comfortable and satisfied with the service
- For example, raising donations for the London Air ambulance.
- Partnered with advertising teams to develop branded messaging.
Sales Assistant
Maa traders
London, Ilford
2019.01 - 2019.12
- Developed commercial awareness through managing the store alone and interacting with various suppliers about potential products for the store
- Utilised excellent communication skills to provide detailed product information.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
Education
BSc - Politics
St George's University of London
London 09/2022 -
A-Levels - Business Studies, Geography, Government and Politics
Loxford School
London 09/2020 - 08/2022
GCSEs - 5-7 in all subjects including English Language and Literature, Maths, and combined Science
Loxford School
09/2015 - 1 2020/2020
Skills
- Communication Skills
- Customer Service
- Decision making
- Upselling expertise
Custom
- Gained problem solving skills by listening and resolving students' enquiries.
- Persuasion skills achieved by sharing and convincing ideas in the panel about changes students requested.
Timeline
Beauty Advisor
3ina, Superdrug
2023.08 - 2024.11
Sales Assistant
JD Sports
2022.09 - 2022.12
Paid Fundraiser
Vega Marketing
2022.06 - 2022.09
Sales Assistant
Maa traders
2019.01 - 2019.12
BSc - Politics
St George's University of London
09/2022 -
A-Levels - Business Studies, Geography, Government and Politics
Loxford School
09/2020 - 08/2022
GCSEs - 5-7 in all subjects including English Language and Literature, Maths, and combined Science
Loxford School
09/2015 - 1 2020/2020