NUSHEEN SULTANA
Sutton,UNITED KINGDOM
Summary
Versatile professional with expertise in active listening, empathy, and conflict resolution. Proven ability to manage client relations effectively while maintaining professionalism under pressure. Strong time management and multitasking skills, complemented by proficiency in computer operations and POS systems. Committed to leveraging analytical thinking and content creation skills to drive success in dynamic environments.
Overview
4
4
years of professional experience
Work history
Receptionist
Dua Beauty Lounge
Rosehill
2025.05 - 2026.02
- Welcomed clients with professionalism and friendliness creating a positive first impression.
- Handled phone calls, appointment scheduling and walked in clients using a booking system.
- Responded to clients inquiries regarding services, prices, and availability.
Retail Customer Service Assistant
Retail Customer Service Assistant
2024.08 - 2024.12
- Greet and assist up to 100 customers daily, offering product advice and support.
- Process transactions using POS systems and handle cash/card payments accurately.
- Resolve customer complaints professionally, ensuring high satisfaction.
- Restock shelves and maintain store presentation standards.
Data analyst intern
Cariva technologies
HYDERABAD, INDIA
2023.02 - 2023.12
- Analysed complex data sets to identify trends and support decision-making.
- Developed comprehensive reports to communicate findings effectively to stakeholders.
- Collaborated with cross-functional teams to gather requirements and establish project objectives.
- Utilised advanced analytical tools to streamline data processing and improve accuracy.
Finance assistant
Samarthya Financial services private limited
Hyderabad, India
2022.05 - 2022.12
- Processed financial transactions and maintained accurate records.
- Collaborated with team members to complete monthly reporting tasks on schedule.
- Managed client correspondence to resolve inquiries effectively.
- Conducted account reconciliations to ensure data accuracy and completeness.
Education
Master of Business Administration - Global
University of Greenwich
London 2025.04 -
BA - Journalism
Osmania University
HyderabadSkills
- Active Listening and empathy
- Problem solving and conflict resolution
- Time management and Multitasking
- Patience and professionalism under pressure
- Basic computer and POS system proficiency
- Data analysis
- Analytical thinking
- Client relations
- Content creation
Timeline
Receptionist
Dua Beauty Lounge
2025.05 - 2026.02
Master of Business Administration - Global
University of Greenwich
2025.04 -
Retail Customer Service Assistant
Retail Customer Service Assistant
2024.08 - 2024.12
Data analyst intern
Cariva technologies
2023.02 - 2023.12
Finance assistant
Samarthya Financial services private limited
2022.05 - 2022.12
BA - Journalism
Osmania University