Nurudeen Ladipo
London,United Kingdom
Summary
Ambitious individual committed to delivering top-quality customer care seeks Brand Ambassador opportunity. Confident communicator building quick rapport for responsive service. Takes direction well and learns quickly to meet required standards.
Service-focused Brand Ambassador with experience delivering professional, positive customer experiences. Embodies brand ethos, identity and values for passionate selling. Manages time and priorities constructively to meet staff and client needs.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
Work History
Brand specialist (RLX Golf)
Harrods Ltd
London, Knightsbridge
08.2024 - Current
- Represented RLX Golf, Ralph Lauren’s premium golf apparel line, at Harrods—London’s iconic luxury department store—delivering exceptional brand storytelling and client experiences aligned with Ralph Lauren’s heritage of sophistication and performance.
- Drove revenue through personalized consultations, leveraging in-depth product knowledge of technical fabrics, performance tailoring, and seasonal collections to cater to high-net-worth clientele, including VIPs and professional golfers.
- Partnered with Harrods’ visual teams to ensure RLX Golf displays adhered to global brand standards, creating aspirational in-store environments that elevated conversion rates.
- Monitored competitor trends and provided feedback to RLX HQ on regional preferences, contributing to collection adjustments and inventory planning for the EMEA market.
- Recognized as a top performer for consistently exceeding sales targets by 20%+ through strategic upselling and fostering long-term client relationships.
Retail Sales Associate (Men’s Outdoor)
Harrods
London
07.2023 - 08.2024
- Delivered personalized, high-touch service to Harrods’ discerning clientele, specializing in premium outdoor brands (e.g., Fulsap, Bogner, Purdey, Barbour)e.tc, ensuring a seamless shopping experience aligned with Harrods’ luxury standards.
- Mastered technical knowledge of performance outerwear, seasonal collections, and brand heritage to provide tailored recommendations, driving sales and repeat business.
- Consistently exceeded individual and departmental KPIs through strategic upselling (e.g., coordinating full looks with accessories) and cultivating long-term client relationships.
- Assisted in maintaining immaculate department presentation, including restocking, inventory management, and implementing seasonal displays to enhance brand appeal.
- Facilitated private appointments, alterations, and global shipping requests, reinforcing Harrods’ reputation for exceptional service.
- Ranked among top 10% of associates for Q3 2023 by achieving 125% of sales targets through proactive client outreach and product mastery.
Retail Associate
His & Hers Boutique
Lagos
07.2019 - 03.2023
- Greeted customers and worked to determine their needs in a professional and enthusiastic manner.
- Remained up-to-date on the latest store offerings, promotions, and sales.
- Collaborated with team members to ensure day-to-day tasks were met with precision in a timely manner.
- Utilized proper selling techniques and product knowledge to provide the best customer service possible.
- Worked to keep the floor neat, organized, and well stocked.
- Followed all store protocols and safety regulations.
Volunteer
Back to School Initiative
Lagos
01.2017 - 02.2023
- Executed Community programs aimed toward teenagers and young adults.
- Role modeled positive behaviors and interpersonal skills.
- Promoted community involvement and volunteering with young people.
- Partnered with local charities, school and local organizations to encourage teenagers to focus on education.
Retail Associate
Benny's Couture
Lagos
04.2012 - 05.2017
- Greeted customers promptly and with a friendly and engaging attitude.
- Assisted customers in building great wardrobes by providing helpful service and advice.
- Remained up-to-date on product features: colors, fabrics, fit, styles, care, etc.
- Handled check-out transactions and returns with accuracy and speed.
- Complied with company policies and procedures and worked to ensure a safe and happy environment.
- Initiated and assisted in store recovery as needed throughout the day.
- Performed miscellaneous duties as assigned.
Clerical Officer
KC Gaming Network
Lagos
07.2007 - 04.2012
- Successfully handled all clerical and administrative duties including answering phones, recording and relaying messages, and providing callers and walk-ins with information about the company.
- Performed clerical and administrative duties.
- Assisted with all clerical and administrative tasks.
- Made copies, input data, and performed other important clerical tasks.
- Delegated and monitored clerical and administrative tasks to increase work flow.
- Handled all incoming and outgoing mail.
- Answered calls and scheduled appointments.
- Typed and edited memos and reports.
Education
Diploma of Higher Education - Marketing
Federal Polytechnic
Kwara07.2019
Skills
- Strategic relationships
- Communication tactics
- User experience principles
- Patience and persistence
- Constructive criticism
- Competitor analysis capabilities
- Sales strategy execution
- Product positioning
- Customer engagement
- Value propositions
- Critical observation
- Brand development
- Negotiation techniques
- Customer relationship management
- Visual merchandising
- Positive attitude
- Product training delivery
- Extensive product knowledge
- Brand education
- Client pitches and networking
- After sales customer engagement
- Sales reporting
- Customer Service
- Cultural awareness
- Health and Safety Compliance
- Interpersonal communication
- Team Leadership
- Product knowledge
- Equipment Maintenance
- Conflict Resolution
- Resourcefulness
Hobbies
- Reading
- Listening to music
- Trying different cuisines
Timeline
Brand specialist (RLX Golf)
Harrods Ltd
08.2024 - Current
Retail Sales Associate (Men’s Outdoor)
Harrods
07.2023 - 08.2024
Retail Associate
His & Hers Boutique
07.2019 - 03.2023
Volunteer
Back to School Initiative
01.2017 - 02.2023
Retail Associate
Benny's Couture
04.2012 - 05.2017
Clerical Officer
KC Gaming Network
07.2007 - 04.2012
Diploma of Higher Education - Marketing
Federal Polytechnic
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