Nuren Akter Roja
London,England
Summary
Customer-centric Conference & Events professional with extensive experience in facilitating group and event sales within luxury hotel settings. Proficient in managing inquiries, crafting timely proposals and contracts, and ensuring data accuracy within systems. Diligent in follow-ups and collaboration with sales teams to optimize conversion rates and guarantee seamless event execution. Recognized for exceptional attention to detail, professionalism, and effective client communication. Offers commercial insight and a service-oriented approach, bolstered by a robust academic foundation in finance and administration.
Overview
5
5
years of professional experience
4044
4044
years of post-secondary education
Work history
C&E Assistant
DoubleTree by Hilton
London, United Kingdom
03.2024 - 11.2025
- Respond to all group and event enquiries via phone and email in timely and professional manner, ensuring high standard of guest experience.
- Prepare and issue tailored event proposals within 24 hours, aligning with client requirements to maximise enquiry conversion.
- Coordinated team meetings to enhance communication and productivity.
- Proactively follow up on enquiries up to three times to support revenue generation and conversion targets.
- Liaise closely with Sales Managers to negotiate terms where appropriate, arrange site visits, and convert confirmed business.
Executive Accountant
United hospital Limited
Dhaka, Bangladesh
06.2021 - 12.2023
- Managed documentation, reporting, and daily administrative operations across multiple departments.
- Entered data with accuracy and maintained well-organised records.
- Improved customer experience through clear, supportive communication.
- Achieved cost reduction with thorough budget scrutiny.
- Improved reporting accuracy through structured documentation and process improvements.
Assistant Accountant and Administrative
Black Belt Academy
Dhaka, Bangladesh
06.2020 - 05.2021
- Communicated with clients regarding payment and scheduling queries.
- Maintained accounting and operational records.
- Responded swiftly to queries from clients regarding their invoices or payments made.
- Prepared bank deposits, checking and correcting any errors.
- Maintained and improved company bookkeeping processes.
Education
BBA - Finance & Banking
International University of Business Agriculture and Technology
MSc - International Finance
London South Bank University
London, United KingdomSkills
- Customer Service
- Health and Safety
- Team Management
- Admin Support
- Microsoft Excel, Word, PowerPoint
- Guest experience management
- Enquiry conversion strategies
- Sales negotiation techniques
Languages
Bengali
Native
English: B2 Upper Intermediate
Advanced
Affiliations
- Reading
- Traveling
- Watching Movies
References
References available upon request.
Timeline
C&E Assistant
DoubleTree by Hilton
03.2024 - 11.2025
Executive Accountant
United hospital Limited
06.2021 - 12.2023
Assistant Accountant and Administrative
Black Belt Academy
06.2020 - 05.2021
BBA - Finance & Banking
International University of Business Agriculture and Technology
MSc - International Finance
London South Bank University