Nurdan Taylor-Erboz

• Manage end‑to‑end order processing for commercial and demo orders, from customer onboarding through delivery and invoicing
• Act as primary support for commercial teams, ensuring timely, accurate, and compliant order fulfilment
• Own inventory processes, including ordering, tracking, and issuing software codes
• Coordinate closely with Sales, Logistics, and Finance to resolve order issues and minimise delays
• Identify manual process gaps and contribute to operational efficiency and standardisation
• Maintaining high data accuracy across systems and reporting
• Provide cross‑functional team cover across Nordic regions during absences

• Working closely with Project Control Analyst to maintained operational billing rhythm, consistent processes and application of revenue recognition of $4.9M for Benelux and $8.6M for UK regions
• Support Purchase order tracking and invoicing process, working closely with Finance, Commercial and Support Teams
• Completing Customer setup and onboarding
• Invoicing, including ordering 3rd party software, dispatching products and licences where needed
• Supporting Finance Manager with daily administration and up to date reporting on weekly R&O reporting
• Review and track approvals, account history and appropriate sign off processes
• Identifying opportunities for business improvements
• Completing quarterly payroll invoicing for 3 FT salaried employees in BE.
• Proposal generation and provision of licences & services pricing
• Supporting Audit Process for multiple entities
• Covering general office workflow through arranging DHL collections and bookings
• Performing account reconciliations and conducting investigations into any discrepancies in customer and supplier accounts
• Worked closely in migration of ORACLE BRAVO to FUSION, supporting Data migration, UAT, Daily Hypercare calls
• Supporting Legal Entity change for GE Digital Netherlands BV
• Assisting with onboarding of contractors and interview process

Continuity of General Electrics -Client Service Team

• Providing support to GE Industrial Partners (Aviation, Healthcare, Power, BHGE)
• Order Release - HC Life Science
• Process Simplifications (Due Date Extensions, Refunds, Remittance Advice, OR)
• Coached and trained team members to increase productivity and growth
• Blocked Payments -Supporting External Banks
• Dispute Resolutions
• Supporting 3rd Party Collection Teams (Invoice, PO copies)
• Adhoc reporting
• Supporting Internal & External Audits
• Cash Related Enquiries - Payment research, Cash reports and Webcash support
• Adhered strictly to policies and procedures for continued company compliance
• Refund processing
• Established positive relationships with clients by going extra mile to build rapport
• Liaised with team to develop strategies in improving customer service

• Supporting Manager with daily tasks, reporting to SLT Members and coordinating of 6 staff members covering EMEA region
• Monitored outstanding invoices and performed collections duties for over 400 customers in Benelux Region
• Handled account payments and provided information regarding outstanding balances to Cash Applier
• Utilized electronic, standard and certified mail services to deliver invoices
• Created improved filing system to maintain secure client data
• Prepared monthly, quarterly and annual reports of all billings
• Created new procedures and forms to smoothen workflow, documented SOP's
• Completed duties to deliver on targets with accuracy and efficiency.
• Ownership of Past Dues and Unallocated Cash and reduced by
• Coached and trained team members to increase productivity and growth

• SAP - Inputting Orders, creating Purchase Orders and Invoicing
• Documented payments and transactions to maintain complete records.
• Developed credit repayment plan to preserve stability.
• Managed business credit reports using relevant research, investigation methods and data to provide evidence for recommendations.
• Proactively contacting customers to update accounting records with new payments, balances and customer information.
• Building excellent customer relationships
• Cash Allocation
• Weekly and monthly reporting (Sarbanes Oxley and KPI)
• Involved with Migration of Turkish Market in to Manchester, including work shadowing, documenting Processes and Procedures, writing SOP's
• Involved in SAP Data base Mining
• Involved in making process run more efficient
• Maintained petty cash and processed petty cash reimbursements.
• Monitored outstanding invoices and performed collections duties.

• Managing 2 members of staff
• Responsible for purchasing and invoicing
• Dealing with queries
• Managed payroll operations for team of employees.
• Composed and submitted monthly and quarterly progress reports to internal and external stakeholders to gauge growth and development
• Chasing overdue Accounts
• Advocated for clients to improve buying experience.
• Developed professional relationships with clients to build trust, respect and reliability
• Resolved complaints and minimized concerns by providing incentives
• Prepared monthly reports, account reconciliations and financial statements
• Concurred with team members to produce marketing techniques and achieve targeted KPIs
• Reminded clients regarding renewals to avoid delays and penalties
• Maintaining website updates to Price Plans
• Translating website
• Provided demonstrations of features, benefits and value of products and services
• Researched developing trends to expand knowledge of products and services
• Collaborated with various departments to manage client needs and improve overall satisfaction

• Arranged customer and staff travel bookings and communicated clear, accurate itineraries
• Managed bookings using Booker software to schedule, cancel and re-arrange daily appointments
• Screened and verified visitor IDs, maintaining security of personnel and office environment
• Coordinated and facilitated internal and external company events
• Scheduled meetings and client appointments for in-house events
• Prepared conference rooms with required equipment for smooth-running meetings
• Responded to company enquiries quickly and professionally

• Recruited and onboarded several reception staff, implementing best practice training techniques for maximum team productivity
• Warmly greeted guests on arrival to maintain Water's Edge excellent industry reputation
• Collected and filed customer feedback, reporting to Head Receptionist to implement process improvements
• Monitored company inbox, resolving daily email enquiries to maintain customer satisfaction
• Addressed questions and escalated issues and complaints to management
• Received, sorted and distributed incoming mail and facilitated outgoing mail for department
• Maintained office supplies through inventory audits
• Planned travel arrangements for customers, staff and executives, coordinating and communicating booking information

• Calculated competitive tour quotes to increase bookings and grow revenue
• Coordinated bus and transport companies to operate tours according to trip schedules
• Promoted offers, promotions and deals on social media channels to increase customer engagement
• Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues
• Used destination knowledge to enhance customer trips with local recommendations
• Tracked flight prices to secure best-possible prices for customer trips
• Planned travel itineraries for families and corporate clients with diverse needs
• Processed payments and online bookings with zero error
• Communicated reservation confirmations to guests via post and email
• Acted as first point of contact for customers to resolve potential issues with reservations