Nupur Patel
London, United Kingdom
Summary
Dynamic professional with a proven track record in customer service excellence and strategy implementation, honed at Nando's UK & Ireland and other leading companies. Expert in inventory management and building strong customer relationships, I consistently enhance operational efficiency and customer satisfaction. Skilled in CRM and analytical thinking, I drive business growth through visionary leadership and meticulous attention to detail.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Barista and Server
Gourmet Burger Kitchen
London, United Kingdom
02.2025 - Current
- Grind and brew coffee, and prepare hot and cold drinks.
- Greet customers, help them choose drinks, food, and provide recommendations.
- Clean and sanitize work areas, utensils, and equipment.
- Manage the cash register and process transactions with accuracy and integrity.
- Support the highest standards of conduct and service to support the company's reputation.
- Stocked customer service stations with paper products or beverage preparation items.
Customer Service Representative - Remote
Sudarshan Construction
Gujarat
08.2024 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
Peer Buddy
Nando's
London
02.2023 - 01.2025
- Utilized critical thinking skills and business development experience for KPI excellence.
- Provided superior customer care, ensuring positive guest experiences.
- Provided mentorship to team members, ensuring seamless role adaptation.
- Participated in team meetings to discuss individual peer's progress or challenges they are facing.
- Facilitated group activities to promote peer interaction and socialization.
- Motivated new hires using feedback and encouragement.
Inside Sales Representative
infoAnalytica, Inc.
Gujarat
07.2021 - 08.2022
- Developed strategies to nurture potential leads for midsize and large tech clients across global markets.
- Executed seamless pre-sales strategies to support business objectives.
Front Desk Administrative Assistant
Elevator Parts
Gujarat
10.2014 - 05.2018
- Answered questions from customers regarding products and services offered by the company.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Drove customer feedback to deliver information to management for corrective action.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
Education
Masters in Business Administration -
University of West London
London, United Kingdom09.2023
Bachelor Of Commerce -
Kalinga University
Chhattisgarh, India06.2021
Skills
- Quality control
- Customer service excellence
- Inventory management
- Point Of Sale Systems Operation
- Workflow management
- Meticulous Attention
- Project management
- Visionary leadership
- Personnel management
- Strategy implementation
- Analytical thinking
- Customer relationship management (CRM)
Accomplishments
Nandoca of the year ( Regional) 02/2023 - 06/2024
London, United Kingdom
Women's State Level Volleyball Championship - 05/2010
Gujarat, India
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Limited
Gujarati
Native/ Bilingual
Certification
Master of Management in Food & Beverage (MFB)
Università Bocconi - 01/2025
Fundamentals of Marketing Strategy
University Of London - 01/2025
Timeline
Barista and Server
Gourmet Burger Kitchen
02.2025 - Current
Customer Service Representative - Remote
Sudarshan Construction
08.2024 - Current
Peer Buddy
Nando's
02.2023 - 01.2025
Inside Sales Representative
infoAnalytica, Inc.
07.2021 - 08.2022
Front Desk Administrative Assistant
Elevator Parts
10.2014 - 05.2018
Masters in Business Administration -
University of West London
Bachelor Of Commerce -
Kalinga University
Affiliations
- Experimenting with new recipes and creating my own taste.
- Exploring different cuisines and techniques.
- Dancing brings me confidence in all aspects on my life, including professionally!
- My love for painting helps in getting those creative juices flowing.
Projects
Food and Beverage Start up - 05/2020
Gujarat, India
Food Craft
- Researched Market trends and identified niche customer preferences due to Covid- 19 pandemic.
- Developing brand identity and visual element.
- Designing the menu with innovative and appealing dishes.
- Building relationships with potential customers and partners.
- Used my culinary expertise to train and maximise quantitative and quality dishes in short spans of time.
- Managed a small team with maintaining a constant flow of communication, provided clear directions and training to unite everyone towards a vision and boosted team morale and confidence with personalized individually tailored incentives.
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