Sajid Ali

Responsible for the delivery and support of business-critical technology infrastructure, warehouse operations and multi-channel e-commerce systems supporting UK and international business operations.

Key Responsibilities and Achievements

• Managed enterprise network infrastructure, servers, security systems and end-user technologies supporting daily business operations.
• Designed, implemented and maintained wired and wireless network environments to ensure secure and reliable connectivity.
• Led operational support for multiple e-commerce sales channels including Amazon, eBay, Wowcher, OnBuy and company-owned platforms.
• Managed warehouse systems, inventory control and order fulfilment operations.
• Coordinated relationships with courier providers including Royal Mail, DPD, UPS, FedEx, DHL and Parcel Force.
• Oversaw import, export and customs processes for international shipments.
• Managed offshore customer support operations and provided technical leadership for remote teams.
• Developed and maintained company websites and online systems using a variety of web technologies and hosting platforms.
• Produced management reports, operational analysis and technical documentation to support business decision-making.
• Designed and implemented Standard Operating Procedures (SOPs), training materials and onboarding documentation.
• Delivered technical training programmes for new employees and operational teams.
• Led infrastructure improvement projects including remote server solutions, network enhancements and technology deployments.
• Managed CCTV, security systems and access technologies.
• Provided advanced troubleshooting for Microsoft Windows, macOS, Apple devices, Windows laptops and gaming consoles.

• Acted as the primary escalation point for complex technical incidents, successfully diagnosing and resolving infrastructure, networking, systems, security and operational issues affecting business-critical services.

• Managed day-to-day business operations including technology, marketing, bookings, quality assurance and customer service functions.
• Maintained operational systems and technology infrastructure.
• Managed digital marketing and social media activities.
• Produced operational reports and performance information for business management.
• Coordinated staff activities and supported service delivery improvements.

• Supported the management and maintenance of enterprise IT infrastructure including servers, networks, user accounts and educational technology systems.
• Administered Microsoft server environments and maintained high levels of service availability.
• Provided support for network services, web services, email systems and desktop technologies.
• Managed technology asset inventories and supported infrastructure upgrades.
• Delivered technical support to staff, faculty and administrative users.
• Maintained backup, security and monitoring processes.
• Developed operational procedures and technical documentation.
• Installed, configured and supported desktop, laptop and server hardware and software.
• Delivered user training and technical guidance to staff members.

• Supported enterprise infrastructure serving more than 5,000 users across multiple campuses.
• Administered Windows and Linux server environments.
• Managed user accounts, email systems and network services.
• Supported Cisco routing and switching infrastructure.
• Assisted in the development and maintenance of inter-campus connectivity and communications services.
• Maintained internet, intranet and network services.
• Supported SQL and Oracle server environments.
• Managed network monitoring solutions and infrastructure performance.
• Provided technical support for infrastructure, communications and end-user services.

• Provided specialist technical expertise for complex infrastructure incidents, supporting the resolution of networking, server, communications and enterprise systems issues across a large multi-campus environment.