Dynamic professional with a Diploma in IATA and over 6 years of multifaceted experience across travel, retail, finance, and construction industries. Proven ability to adapt and excel in various roles, including travel agency operations, retail supervision, business ownership, and construction supervision. Strong organizational, sales, and management skills with a focus on delivering exceptional customer service and achieving business goals. Proficient in computer operations and software applications.
Hi, I’m
Nujoom Abubakar
Malappuram,kerala,India
Summary
Work history
Various travel agencies Nedumbassery,kerala, India
Travel Agent
04 2019 - 03 2022
Job overview
- Attended trade fairs to network with potential partners.
- Performed administrative duties such as record-keeping, boosting office efficiency.
- Organised group tours, resulting in enjoyable shared adventures.
- Managed client complaints professionally, restoring trust and confidence.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Ajfan dates and nuts pvt.ltdKozhikode,kerala and Goa, India
Floor Manager
04 2022 - 01 2023
Job overview
- Reduced inventory loss with diligent stock management.
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Addressed customer queries, improving overall satisfaction.
- Motivated and led team members to consistently exceed store sales targets.
SMK online services Ballari,karnataka, India
Small Business Owner
01 2023 - 12 2023
Job overview
- Established positive relationships with clients through exceptional service delivery.
- Implemented customer feedback system, boosted service standard levels.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Munija fabricators & erectorsChennai, Tamilnadu , India
Site Supervisor
01 2024 - Current
Job overview
- Purchased materials required for projects to maintain inventory.
- Upheld company regulations on the project sites for consistent operations across all projects.
- Developed work schedules, enhancing productivity on the project site.
- Utilised tools, machinery and equipment following safety measures.
- Oversaw subcontractor activities to ensure alignment with overall project objectives.
- Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.
- Maintained site cleanliness, promoting a safe working environment.
- Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
- Achieved smooth workflow with efficient delegation of tasks.
- Facilitated staff training sessions to improve skill levels and competency.
- Supervised ongoing construction works, verifying against specifications.
Education
D.U.H.S.S
High Secondery from Humanities
06/2016 - 03/2018
University overview
Akbar acadamy of airline studies
Diploma In IATA from Foundation In Travel And Tourism
04/2018 - 03/2019
University overview
Skills
- Data collection and analysis
- Toolbox talks
- Employee management
- Business administration
- Customer service
- Behavioural safety
- Complaint handling
- Flight and hotel reservations
- Geographical knowledge
- Data entry
- Data organisation
Timeline
Travel Agent
Various travel agencies
04 2019 - 03 2022
Floor Manager
Ajfan dates and nuts pvt.ltd
04 2022 - 01 2023
Small Business Owner
SMK online services
01 2023 - 12 2023
Site Supervisor
Munija fabricators & erectors
01 2024 - Current
D.U.H.S.S
High Secondery from Humanities
06/2016 - 03/2018
Akbar acadamy of airline studies
Diploma In IATA from Foundation In Travel And Tourism
04/2018 - 03/2019