NUJHAT JAHAN IREEN
Upton Park,Newham
Summary
Experienced banker with a proven track record in the financial industry. Skilled in managing client relationships, analyzing financial data, and providing strategic financial solutions. Proficient in risk assessment, compliance, and investment strategies. Strong analytical abilities, attention to detail, and a commitment to delivering excellence in financial services. Effective communicator, team player, and dedicated to achieving financial goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Crew Member
Five Guys
City of London
02.2023 - Current
- Trained in food safety and hygiene practices.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Supported store goals by maximizing sales opportunities and providing great quality service.
- Maximized restaurant cleanliness and accessibility.
- Acted as team player by helping colleagues finish their tasks.
- Prepared products following restaurant portion and presentation standards.
- Prepared food and beverages within target timeframes.
- Operated cash register to take payments and process orders.
- Ran orders from kitchen to dining areas.
- Attended to customers with friendly and accurate service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Established professional relationships with peers to enhance productivity and teamwork.
- Performed daily opening and closing routines, cashing up and inventory checks.
- Took orders at counter and drive-through with clear communication and professionalism.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Checked completed orders for accuracy, quality and presentation.
- Greeted incoming customers, offered menu information and documented orders.
Customer Service Officer
Midland Bank Ltd
Dhaka, Bangladesh
01.2022 - 12.2022
- Recorded and processed customer data accurately.
- Performed duties and responsibilities, including balancing and end-of-day banking.
- Upload Customer's information on system (CBS) Through Flora Banking Software.
- Responded to customer queries and provided excellent customer service.
- Formulated surveys to gather feedback and improve customer service.
- Applied best practices to comply with customer service procedures.
- Participated in meetings to discuss goals and sales target.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintain E-DMS and Acknowledgement letter database maintain.
- Thoroughly monitored compliance with customer service standards to maintain a stellar industry reputation.
- Liability Account Opening Form Checking (Retail, Proprietorship, Partnership, Private Limited, NGO, Joint Venture, Co-Operative Society) with maintaining ICC (Bank) and Bangladesh Bank compliance.
- Participated in meetings to discuss goals and sales targets.
- Managed relevant inboxes and office diaries.
- Assessed service statistics and drafted detailed reports based on results.
- Researched the latest industry trends to improve selling strategies.
- Answered and re-directed calls for swift resolution.
- Responded to and summarized customer complaints and feedback.
- Maintained working knowledge of available products and services.
Customer Service Associate
Midland Bank Ltd
Dhaka, Bangladesh
04.2018 - 12.2021
- Participated in IT training to maintain awareness of current best practices and company policies pertaining to customer service.
- Efficiently assisted customers with service-related Banking queries and signposted further points of contact.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded customer communications to maintain proper documentation.
- Established positive relationships with clients by going the extra mile to build rapport.
- Applied excellent working knowledge of Banking products and services to confidently address technical customer queries with expertise.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Transferred customer calls to respective departments or personnel to address specific issues.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
Career Counselling Assistant
East West University, Career Counselling Centre
Dhaka , Bangladesh
01.2016 - 03.2018
- Helped students evaluate course choices and select relevant classes.
- Counselled clients on a one-to-one basis regarding their current situation, desires, aptitudes, education, and employment history.
- Devised and oversaw job fairs and career events.
- Utilized standardized tests to gauge student academic level and personal aptitude.
- Maintained knowledge of the market and diverse career opportunities.
- Assisted clients in building successful job search strategies.
- Attended job fairs and visited classrooms to provide a wide range of information to prospective job seekers.
- Administered tests, including drug, aptitude and personality assessments.
- Developed career and education plans based on individual needs.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Established and oversaw clear guidelines about procedures and success metrics.
- Worked with team to continuously improve career and placement opportunities for students.
- Kept detailed records of individual histories, scores and documents.
Education
Master of Science - International Business
Ulster University
London, United Kingdom 01.2023 -
Master of Business Administration - Finance
East West University
Dhaka, Bangladesh 04.2013 - 08.2015
Bachelor of Business Studies (BBS-Honours) - Accounting
Dhaka City Collage
Dhaka, Bangladesh 01.2007 - 12.2010
Higher Secondary Certificate (HSC) - Business Studies
Milestone College
Dhaka, Bangladesh 01.2005 - 06.2006
Secondary School Certificate - Business Studies
Safiuddin Sarker Academy & College
Gazipur, Bangladesh 01.2002 - 06.2004
Global Career in Project Management -
East West University
Dhaka, Bangladesh2017
Mastering Effective Communications -
East West University
Dhaka, BangladeshSkills
- Quality Assurance and Control
- Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Access)
- Problem-Solving
- Teamwork
- Leadership and Team Management
- Organizations and Time Management
- Communication through Emails, browsing, and mobile applications
- Customer service
- Product knowledge
- Data entry
- Account management
- Training and development
- Performance management
Personalities & Interests
PERSONAL CHARACTERISTICS: Generous, Tolerant, Dedicated, Resourceful, Spirited, and Caring, INTEREST & HOBBIES: Reading, Traveling, Listening to music, Cooking, Communicating with people.
Languages
English
Advanced
Bengali
Native
Hindi
Upper intermediate
Timeline
Crew Member
Five Guys
02.2023 - Current
Master of Science - International Business
Ulster University
01.2023 -
Customer Service Officer
Midland Bank Ltd
01.2022 - 12.2022
Customer Service Associate
Midland Bank Ltd
04.2018 - 12.2021
Career Counselling Assistant
East West University, Career Counselling Centre
01.2016 - 03.2018
Master of Business Administration - Finance
East West University
04.2013 - 08.2015
Bachelor of Business Studies (BBS-Honours) - Accounting
Dhaka City Collage
01.2007 - 12.2010
Higher Secondary Certificate (HSC) - Business Studies
Milestone College
01.2005 - 06.2006
Secondary School Certificate - Business Studies
Safiuddin Sarker Academy & College
01.2002 - 06.2004
Global Career in Project Management -
East West University
Mastering Effective Communications -
East West University
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