Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nu Hoang

Nu Hoang

Welwyn Garden City,Hertfordshire

Summary

With over 5 years of progressive experience in nails industry, along with academic skills from bachelor and master degree. I can confidence be an expertise in business development and marketing. Collaborative team player excels in fast-paced environments. I am organised and energetic individual with strong interpersonal, communication and time management skills. Experienced in planning recreational programmes based on identified patron needs and market trends. Proactive in maintaining high standards of customer service and quality of facilities. High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Efficient, accurate and detail-oriented salon manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Salon manager

Vlondon Nails Design Ltd
Harlow, Essex
04.2019 - Current
  • Designed annual marketing plan to achieve salon sales objectives.
  • Met with customers to discuss upcoming events and style requirements.
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards.
  • Directed marketing initiatives to increase business directives.
  • Developed short-term and long-term goals for staff to maximise potential.
  • Recruited, trained and supervised employees to perform best practices in salon management.
  • Prepared equipment and materials to teach sessions for beautician trainees.
  • Collected time sheets to determine attendance and punctuality.
  • Conducted evaluations to measure staff progress and performance.
  • Offered promos and discounts to attract more clients and increase salon business.
  • Coordinated with maintenance to repair or replace beauty equipment.
  • Maintained general appointment calendar and set shift schedules to maintain full staff.

Salon assistant

V and Q Manhattan Nails Ltd
Waltham Cross, Hertfordshire
05.2018 - 04.2019
  • Promoted salon services on website and social media channels.
  • Replenished salon supplies and retail ranges with excellent merchandising skills.
  • Responded to high-volume phone, email and social media enquiries.
  • Disinfected equipment to support exemplary hygiene standards.
  • Served refreshments to clients with upbeat customer service style.

Education

Foundation Degree in Arts - Business

University of Greenwich
London
09.2015 - 06.2016

Bachelor of Arts - Business

University of Greenwich
London
09.2016 - 06.2020

Master of Arts - Business

University of Greenwich
London
09.2020 - 09.2021

Skills

  • Problem-solving skills
  • Decision-making skills
  • Marketing
  • Employee development
  • Staff motivator
  • Relationship/team building
  • Beauty therapist mentorship
  • Nail treatments
  • Active listening
  • Employee Development, hiring and retention
  • Commitment to quality and service

Languages

English
Advanced
Vietnamese
Native

Timeline

Master of Arts - Business

University of Greenwich
09.2020 - 09.2021

Salon manager

Vlondon Nails Design Ltd
04.2019 - Current

Salon assistant

V and Q Manhattan Nails Ltd
05.2018 - 04.2019

Bachelor of Arts - Business

University of Greenwich
09.2016 - 06.2020

Foundation Degree in Arts - Business

University of Greenwich
09.2015 - 06.2016
Nu Hoang