Summary
Overview
Work History
Education
Skills
Timeline
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Ntaniel Kalemai

St. Albans,Hertfordshire

Summary

Enthusiastic and reliable professional with hands-on experience in customer-facing roles and a keen interest in the fitness and leisure industry. Currently studying ICT and Business, I bring strong communication skills, digital confidence, and a proactive approach to problem-solving. Known for delivering excellent service, staying calm under pressure, and creating positive first impressions. Eager to contribute to a welcoming, high-energy environment like Westminster Lodge.

Professionally, I bring extensive expertise in customer relationship management (CRM) and related software, coupled with proficiency in business intelligence tools and email marketing strategies. My exceptional communication skills and emotional intelligence enable me to build rapport with clients and deliver outstanding experiences in customer-facing roles. A skilled public speaker and presenter, I excel at delivering clear and engaging content, even under pressure.

With a commitment to continuous improvement, I strive to combine my physical vitality, intellectual curiosity, and international experiences to make a meaningful impact. Energized by challenges and focused on delivering results, I am ready to be a valuable asset to your organization, contributing both professionally and personally to its success.

Overview

4
4
years of professional experience

Work History

McDonald's

Crew Member
St Albans, Hertfordshire
11.2022 - Current
  • Promoted customer loyalty programmes, helping to boost repeat business by up to 20% over three months.
  • Supported day-to-day operations by handling administrative tasks such as booking, filing, and inventory checks with high accuracy.
  • Helped implement on-the-job training for new staff, resulting in a 15% improvement in team productivity.
  • Delivered clear, confident product advice to customers, contributing to upselling success and improved sales outcomes.
  • Provided a warm and professional first point of contact, welcoming over 150 customers per shift and ensuring a positive experience.
  • Resolved customer complaints calmly and effectively, maintaining a high satisfaction rate even during peak hours.

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Chief
Barnet, Hertfordshire
07.2021 - 08.2022
  • Enhanced customer satisfaction by introducing faster service protocols, significantly reducing wait times, and improving overall experience.
  • Increased brand visibility through targeted marketing campaigns, leading to a noticeable rise in customer engagement and sign-ups.
  • Organised staff schedules to maintain consistent coverage during peak hours, helping ensure seamless day-to-day operations.
  • Upheld high performance standards by implementing strict quality control measures and promoting operational consistency.
  • Led staff training sessions that strengthened service delivery and boosted overall team effectiveness.

Education

NVQ Level 3 - ICT (Information & Creative Tech)

Oaklands College
Welwyn Garden City, Hertfordshire
09.2024 -

SVQ Level 2 - Business

Oaklands College
St. Albans
09.2023 - 06.2024

SVQ Level 2 - ICT (Information & Creative Tech)

Oaklands College
St. Albans
09.2022 - 06.2023

Skills

  • Customer relationship management knowledge
  • Customer Relationship Management (CRM) Software
  • Communication skills
  • Emotional intelligence mastery
  • Business intelligence tools usage
  • Email marketing experience
  • Public speaking poise
  • Public speaking and presentations
  • Ability to stay calm under pressure

Timeline

NVQ Level 3 - ICT (Information & Creative Tech)

Oaklands College
09.2024 -

SVQ Level 2 - Business

Oaklands College
09.2023 - 06.2024

McDonald's

Crew Member
11.2022 - Current

SVQ Level 2 - ICT (Information & Creative Tech)

Oaklands College
09.2022 - 06.2023

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Chief
07.2021 - 08.2022
Ntaniel Kalemai