Nsama Chilufya
Sandown,Isle of wight
Summary
Dependable,hardworking professional offering strong foundation in empathy, communication,and teamwork. Knowledgeable about supporting individuals with daily activities and fostering positive, safe environment and strong relationships to enhance client well being.Ready to use and develop active listening,problem-solving, and interpersonal skills in community care worker role.
Skilled in administering daily care and coordinating with management to ensure comprehensive support.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Health care assistant
Newcross Healthcare
Sandown, Isle of Wight
09.2023 - Current
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Respected privacy and dignity of each resident during provision of care services.
Care assistant
Pacific care services
Sandown, Isle of wight
08.2022 - Current
- Assists with daily living activities to improve quality of care.Executes housekeeping and meal preparation tasks to suit the clients dietary requirements,maintaining clean and comfortable living environment.
- Upholds high standards of confidentiality regarding all,sensitive and personal client information.
- Aids mobility-impaired individuals, improving their ease of movement within their homes.Assisting in mobility exercises and routines to improve vitality.
- Facilitates better mental health through active listening and empathetic dialogue,while respecting cultural beliefs and practices for each patient.
- Safely lifts,transfers and repositions service users using hoists and wheelchairs by adhearing to correct manual handling.
- Provides assistance with personal care and hygiene tasks,maintaining respect ,sensitivity throughout and fostering independence with assistance in personal grooming and hygiene tasks.
- Accompanies clients to and from recreational outings,medical appointments for timely access to healthcare services guaranting safety,reliability and support throughout.
- Documents and maintains accurate records of daily care activities following through with care plans to provide comprehensive patient records.
- Offers clients work related consistent emotional support and companionship to address a holistic approach,fostering trust,good raport,cooperation in care plan and improved patient well being.
- Prioritises personal centered care to maximise independence for all clients and those living with Dementia,limited mobility and monitoring patient condition and timely reporting changes to management.
- Respondes promptly to emergencies and reporting to management and necessary personnel while demonstrating patience and understanding during challenging situations, promoting a calm atmosphere.
Support worker
Youth Friendly Services
Lusaka, Zambia
09.2021 - 05.2022
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need/
- Coordinating with fellow support workers to achieve tasks, responsibilities to ensure clients were taken care of.
Sales agent
Fortbet Betting
Lusaka, Zambia
03.2013 - 06.2021
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Maintained detailed records of sales activities for accurate forecasting.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Established robust client relationships through effective communication and negotiation skills.
- Helping clients with machines usage and reconciling cash flow at close of business.
Data entry clerk
Shreeji
Lusaka, Zambia
09.2009 - 12.2012
- Maintained strict compliance with regulatory requirements regarding personal customer information protection.
- Implemented office automation systems, improving administrative efficiency.
- Facilitated seamless document management through efficient electronic filing system setup and maintenance.
- Fostered effective communication channels within the team through regular updates on work progress and potential issues encountered during data handling procedures.
Education
Insurance
Zambia Insurance Business College Trust
Zambia 01.2006 - 11.2006
Human Resource Management
National Institute of Public Administration
Zambia 01.2005 - 11.2005
IGCSE -
Rephidim Institute
Lusaka Zambia 01.2002 - 11.2003
Poultry Management
Rephidim Institute
Lusaka,Zambia 12.2003 - 12.2004
Skills
- Dementia Care
- Advanced first aid
- Manual Handling Procedures
- Palliative Care Ethic
- Healthcare ethical standards compliance
- Care Certificate
- Catheter Care
- MS Packages
- Business ethics
- Poultry Management
- Nourish Care App
Gap Years
2007-2009 -Run a Poultry business and a Kiosk while taking care of my special needs brother
References
Brighton Masvaure-Registered Manager
Pacific Care Services
Office 2 Onward Business Centre, College Close,SandownIsle of wightPO36 8EB
Mobile:07552738302
Email:brighton@pacifichealthcarecouk
New cross Healthcare Solutions(South East Region)
yacoubmaisuria@newcrosshealthcarecom
Telephone:03300545577
Cath Preece-Deputy Manager
The Briars Care Home,
33 Broadway,SandownPO36 98D
Telephone:01983403777
Email:CathPreece@Greensleevesorguk
Timeline
Health care assistant
Newcross Healthcare
09.2023 - Current
Care assistant
Pacific care services
08.2022 - Current
Support worker
Youth Friendly Services
09.2021 - 05.2022
Sales agent
Fortbet Betting
03.2013 - 06.2021
Data entry clerk
Shreeji
09.2009 - 12.2012
Insurance
Zambia Insurance Business College Trust
01.2006 - 11.2006
Human Resource Management
National Institute of Public Administration
01.2005 - 11.2005
Poultry Management
Rephidim Institute
12.2003 - 12.2004
IGCSE -
Rephidim Institute
01.2002 - 11.2003