NOUR El HOUDA EL GHOUBNI
London
Summary
Quality Analyst with experience in content moderation and quality assurance within fast-paced tech environments. Skilled in root cause analysis, quality tracking, and leading calibration sessions to drive continuous improvement and cross-team alignment. Fluent in four languages and recognized for adaptability, and a solution-driven approach.
Overview
5
5
years of professional experience
Work history
Quality Assurance Specialist
Tiktok Information Technologies UK Ltd
London
2024.01 - 2025.12
- Conducted detailed audits of content decisions against internal policies and applicable legal standards, ensuring accuracy and regulatory compliance.
- Exercised independent judgment on complex cases, identifying breaches and escalating high-risk matters where appropriate.
- Performed root cause analysis to identify systemic issues, drafting action plans to mitigate risk and improve decision-making quality.
- Led calibration sessions to ensure consistent interpretation and application of rules across teams.
- Prepared written reports and quality trackers identifying trends, risks, and training needs for senior stakeholders.
- Provided feedback and coaching to labellers, strengthening accuracy and policy compliance.
Content Moderator
Tiktok Information Technologies UK Ltd
London
2022.01 - 2023.12
- Ensured content compliance and platform safety in line with community and legal standards.
- Supported side projects, including policy mapping and task coordination.
- Analysed and reported content trends, contributing to risk awareness and moderation strategies.
- Contributed to weekly team meetings, offering feedback on processes and tools.
- Supported training and onboarding of new joiners, promoting consistency and professional standards.
Administrative Assistant
Profrist International s.a
Charleroi, Belgium
2021.01 - 2021.08
- Managed bookings and coordinated patient flow to ensure smooth and compliant operations.
Education
Master of Arts - Law
University of Law
London 2026.01 -
Master of Arts - Multilingual communication
Universite Libre de Bruxelles (ULB)
Belgium 2017.09 - 2021.06
Bachelor of Arts - Translation and interpretation
ULB
Belgium 2013.09 - 2017.06
Skills
- Policy interpretation
- Regulatory analysis
- Compliance
- Risk awareness
- Stakeholder communication
- Written reporting
- Professional judgment
LANGUAGES
Italian
Native
English
Fluent
French Proficient
Fluent
Arabic (Moroccan)
Advanced (C1)
Spanish Intermediate
Intermediate
Timeline
Master of Arts - Law
University of Law
2026.01 -
Quality Assurance Specialist
Tiktok Information Technologies UK Ltd
2024.01 - 2025.12
Content Moderator
Tiktok Information Technologies UK Ltd
2022.01 - 2023.12
Administrative Assistant
Profrist International s.a
2021.01 - 2021.08
Master of Arts - Multilingual communication
Universite Libre de Bruxelles (ULB)
2017.09 - 2021.06
Bachelor of Arts - Translation and interpretation
ULB
2013.09 - 2017.06