Nouran Maher
Senior Product Manager
Sheikh Zayed, Egypt
Summary
Dynamic product manager with hands-on experience in product and systems management and analysis. Demonstrated talent for navigating challenges, strong problem-solving skills, and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.
Overview
17
17
years of professional experience
4021
4021
years of post-secondary education
2
2
Languages
Work History
Senior Product Manager
Microsoft
06.2022 - Current
- Established strong relationships with key stakeholders, fostering collaboration across design, product and Engineering for seamless product development.
- Grew product adoption by 5x.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Ensured regulatory compliance by working closely with Microsoft's legal & privacy departments on necessary documentation and approvals.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Improved website visibility through development and implementation of SEO strategies.
Director, Tech Solutions
The American University in Cairo
01.2019 - 05.2022
- Digital transformation driver identifying & executing process automation strategic plans & roadmaps based on Institutional strategic pillars, impact & risk assessment.
- Managed and coordinated 12 automation projects to digitally transform AUC into paperless campus to improve student experience that resulted in an incremental uplift of 17% to the student NPS.
- Founded the first courses e-commerce website to provide learners with a shopping cart experience aimed at improving learner retention and decreasing lead time of enrollment.
- Initiated & led 4 COVID related systems & solutions to enable the university's operation during the pandemic providing real-time dashboards of COVID/Vaccination/contacts numbers at executive management fingertips.
- Led migration of university's core student system to Amazon Web Services Cloud aimed at reducing service disruption that resulted in significant infrastructure improvement (increased availability of services by 30%, Number of service tickets went down by 23%)
- Owns relationship with external IT vendors, performs market research on features & trends, leads efforts across various internal teams to procure IT solutions.
- Leads a team of 3 FTEs.
Senior System Analyst
The American University in Cairo
01.2014 - 01.2018
- Founded and managed the first Chat bot in the University, created as a digital advising platform aimed at decreasing email inquiries and providing instantaneous course advising information serving 500 daily active users and reducing advising session duration by 20%)
- Drove technical upgrades & operational calendar of the University's ERP supporting 250 academic staff and 5000 students.
- Designed scenarios for integrating various university systems to capitalize on the use of datasets and extract meaningful information to senior leadership using REST APIs (JSON & XML)
- Supported daily system & application operations to troubleshoot issues and tune performance to improve reliability & availability.
Technology Consultant
Ellucian
01.2013 - 01.2014
- Consulted with various global universities across Europe and Middle east (University of Strasbourg in France, University of Brussels in Belgium, King Faisal University KSA, Higher colleges of Technology UAE) to implement student systems and mobilize student experience.
- SME & Consultant to the company's global solutions center for structuring product enhancements, customization & roadmaps.
Senior Business Analyst
The American University in Cairo
01.2010 - 01.2013
- Created and managed a unified reporting hub of all operational reports using SQL and PL/SQL that resulted in an overall increase of schools' operational efficiency index by 20%.
- Designing and managing online student portal using .NET and PHP hosting 5000 DAU.
Web Developer
The American University in Cairo
01.2008 - 01.2010
- Developed systems to automate students processes.
Education
Master of Business Administration -
The American University in Cairo
Bachelor of Computer Science -
Cairo University
01-2008
Skills
Product roadmaps
Competitive market analysis
Cross functional leadership
Customer research
Data-driven decision making
Design thinking
Business development
Product backlog management
Wireframing and prototyping
Beta testing coordination
Risk mitigation planning
Awards
- Employee top-talent, Microsoft, 2023-2024
- Team of the quarter Award, AUC, 2021, Among 7 teams
- Employee top performer, AUC, 2020, ~200 employees
- Team award for institutional effectiveness, Ellucian, 2019, 20+ institutions
- Employee top performer, AUC, 2018, ~230 employees
- Dean's list for highest academic achievement, AUC, 2013, 150+ students
Personal Information
Date of Birth: 09/24/86
Timeline
Senior Product Manager
Microsoft
06.2022 - Current
Director, Tech Solutions
The American University in Cairo
01.2019 - 05.2022
Senior System Analyst
The American University in Cairo
01.2014 - 01.2018
Technology Consultant
Ellucian
01.2013 - 01.2014
Senior Business Analyst
The American University in Cairo
01.2010 - 01.2013
Web Developer
The American University in Cairo
01.2008 - 01.2010
Master of Business Administration -
The American University in Cairo
Bachelor of Computer Science -
Cairo University
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