NOUR DAABES
Amman
Summary
Eager to leverage my diverse experience in customer service, administrative support, and cashier operations to contribute effectively to a dynamic team. With a strong commitment to delivering exceptional service and a proven track record of problem-solving and multitasking, I aim to utilize my skills and enthusiasm to drive positive outcomes and exceed expectations in a challenging environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Extensya
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed refunds efficiently, ensuring customer satisfaction and adherence to company policies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Call centre agent and technical support
Orange
02.2022 - 02.2024
- Contacted and solved technical internet issues with customers
- Raised tickets with Nokia corporation for advanced cases
- Applied a 4-minute deadline to solve all internet-related complaints by the customers.
Customer Service Representative
Majjed Al Futaim Retail - Carrefour
04.2020 - 10.2021
- Assist customers with inquiries, product information, and issue resolution
- Handle incoming calls, emails, and in-person inquiries in a timely manner
- Utilize CRM systems to log customer interactions and follow up on inquiries
- Achieve and exceed performance targets for customer satisfaction and sales
- Collaborate with team members to improve service delivery and efficiency.
Cashier Officer
Majjed Al Futaim Retail - Carrefour
02.2020 - 04.2020
- Operate cash register to process sales transactions accurately and efficiently
- Provide friendly and efficient service to customers during checkout
- Resolve customer concerns and inquiries regarding purchases
- Maintain cleanliness and organization of the checkout area
- Adhere to cash handling procedures and reconcile cash drawer at the end of shifts.
Administrative and Secretarial Officer
Malik Sawalqa and Ali Arman lawyers office
12.2019 - 01.2020
- Supported management with comprehensive secretarial assistance
- Prepared, edited, and formatted reports and documents meticulously
- Organized document filing systems and managed databases efficiently
- Facilitated effective communication among internal departments and external stakeholders
- Managed incoming and outgoing correspondence promptly and efficiently
- Scheduled appointments, meetings, and events with precision
- Monitored office supplies and procured replacements as necessary
- Provided support for administrative tasks including copying, scanning, and travel arrangements.
Administrative Secretary Clerk
Bee Express company
09.2019 - 12.2019
- Assisted management with secretarial duties and administrative tasks
- Prepared, formatted, and edited various reports and documents accurately
- Maintained organized filing systems and managed databases effectively
- Coordinated communication between different departments and external contacts professionally
- Directed incoming calls, emails, and faxes to the appropriate recipients
- Scheduled appointments, meetings, and events efficiently
- Managed office inventory and replenished supplies as required
- Provided support with office tasks such as copying, scanning, and making travel arrangements.
Customer Service Officer
Skilled Weavers Company
01.2019 - 09.2019
- Delivered exceptional customer support, ensuring satisfaction and exceeding targets
- Handled phone inquiries skillfully and demonstrated active listening
- Utilized CRM systems proficiently to manage customer interactions
- Adapted communication style to meet the needs of diverse customers
- Completed a customer service course to enhance skills and knowledge.
Education
B.Sc. in Applied Arabic language -
AL Balqa Applied University
Amman, Jordan05.2019
Skills
- Excellent customer service skills with a focus on providing a positive customer experience
- Proficient in operating cash registers and handling cash transactions accurately
- Ability to effectively resolve customer issues and address inquiries in a timely manner
- Skilled in typing, editing, and formatting reports and documents
- Experience in maintaining organized filing systems and managing databases
- Efficient in scheduling appointments, meetings, and events
- Proficient in using office equipment such as copiers, scanners, and fax machines
- Familiarity with CRM systems and practices
- Ability to adapt to different tasks and work in a fast-paced environment
- Attention to detail and ability to multitask effectively
- Knowledge of basic administrative tasks including ordering office supplies and making travel arrangements
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Extensya
02.2024 - Current
Call centre agent and technical support
Orange
02.2022 - 02.2024
Customer Service Representative
Majjed Al Futaim Retail - Carrefour
04.2020 - 10.2021
Cashier Officer
Majjed Al Futaim Retail - Carrefour
02.2020 - 04.2020
Administrative and Secretarial Officer
Malik Sawalqa and Ali Arman lawyers office
12.2019 - 01.2020
Administrative Secretary Clerk
Bee Express company
09.2019 - 12.2019
Customer Service Officer
Skilled Weavers Company
01.2019 - 09.2019
B.Sc. in Applied Arabic language -
AL Balqa Applied University
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