Nouman Zahid
Newton Heath,Manchester
Summary
Enthusiastic and ambitious student with a proactive "can-do" attitude, seeking to leverage administrative experience to support operations and enhance efficiency. Proficient in various clerical tasks and dedicated to providing excellent customer service to visitors and staff. Demonstrates strong abilities in time management, multitasking, and organizational skills.
Possess a total of 12 years of diverse professional experience, including 8 years in events, marketing, sales, customer retention, and client servicing, coupled with 4 years of specialized experience in SaaS companies. Proven ability to adapt quickly to new environments and deliver results in fast-paced settings.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Client Implementation and Communication Specialist
Bullseye Engagement
, Pakistan (Remote)
04.2023 - 02.2024
- Guide clients through onboarding, provide support for seamless implementation, and manage project timelines.
- Collaborate with clients to understand requirements, develop actionable plans, and integrate products/services into existing systems.
- Conduct training sessions and provide ongoing support to ensure effective product/service usage.
- Maintain documentation, build strong client relationships, gather feedback for improvements, and align implementation strategies with business goals
Customer Success Manager - Commercial
Motive
, Pakistan (Remote)
05.2022 - 04.2023
- Own onboarding, training, and development of best practices for customers.
- Maintain high customer satisfaction and handle Tier 2 product support.
- Manage a portfolio of accounts, driving sales and expansion opportunities.
- Act as primary point of contact, address customer concerns, and handle renewals.
Trials Coordinator
Motive
, Pakistan (Remote)
08.2020 - 05.2022
- Ensure smooth running of trials to maximize company revenues and resource value.
- Extract and analyze data from Salesforce and client dashboards.
- Coordinate with various teams for trial package delivery and installation.
- Provide insights to account executives for converting trials into subscriptions, emphasizing improved business efficiency and security.
- Drafted procedural statements and guidelines for company-wide use.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Client Services Manager
Ignitepk
04.2019 - 08.2020
- Create campaigns based on client briefs with detailed execution plans.
- Manage company operations in Islamabad, including securing new clients and increasing revenue.
- Handle administration, logistics planning, and day-to-day communication with clients.
- Assist with ongoing projects, plan new activations and events, and negotiate budgets.
Assistant Manager Client Services
Brand muscle Pvt Ltd
12.2016 - 02.2019
- Create marketing campaigns based on client briefs, including detailed plans and budgets.
- Coordinate day-to-day activities for events and productions, managing administration and logistics.
- Communicate with management, suppliers, and clients, handling event registration and on-site activation.
- Prepare cost comparisons, manage event finances, and ensure legal compliance.
- Secure models, speakers, and guests, plan venue layouts, and troubleshoot client queries during events.
- Conduct post-event evaluations, maintain records, and update databases.
Procurement And Operations Executive
EDGE marketing and event management
01.2013 - 11.2016
- Procure event materials and services within budget constraints, negotiating with suppliers.
- Coordinate logistics and oversee inventory management for timely event execution.
- Collaborate with operations team to ensure smooth event setups.
- Handle administrative tasks including invoicing, record-keeping, and reporting.
- Monitor supplier performance and implement cost-saving initiatives.
- Stay informed on industry trends and resolve procurement-related issues.
Marketing Executive
Overseas event management
01.2012 - 05.2013
- Develop and execute marketing strategies to promote events.
- Create engaging campaigns across digital, social media, and print channels.
- Conduct market research to identify target audiences and trends.
- Manage online event listings and analyze marketing metrics.
- Collaborate with sales teams to secure partnerships and leads.
- Cultivate relationships with media and industry partners.
- Provide regular reports on marketing performance.
Education
Master of Science - Market Research and Analytics
Manchester Metropolitan University
Manchester 02.2024 -
Postgraduate Diploma (leading to Masters degree) - Strategic Management
TMUC
03.2018 - 04.2019
Bachelor of Arts - BA - undefined
University of Sargodha
01.2014 - 05.2015
Skills
- Event Management
- Event Planning
- Public Relations
- Advertising
- Marketing Strategy
- Corporate Events
- Team Management
- Salesforce Lightning
- Business development
- Advanced bookkeeping abilities
Languages
English
Proficient (C2)
Arabic
Beginner
Entrepreneurship Projects (Side Hustle)
- Factory outlet - Retail store of EU export leftovers (currently active)
- Jacquard - Retail clothing store in Islamabad (turn-key project)
- Benjamin 65 - Fine dine steak house in Islamabad (turn-key project)
Affiliations
- International Politics
- Current Affairs
- Football
References
References available upon request.
Timeline
Master of Science - Market Research and Analytics
Manchester Metropolitan University
02.2024 -
Client Implementation and Communication Specialist
Bullseye Engagement
04.2023 - 02.2024
Customer Success Manager - Commercial
Motive
05.2022 - 04.2023
Trials Coordinator
Motive
08.2020 - 05.2022
Client Services Manager
Ignitepk
04.2019 - 08.2020
Postgraduate Diploma (leading to Masters degree) - Strategic Management
TMUC
03.2018 - 04.2019
Assistant Manager Client Services
Brand muscle Pvt Ltd
12.2016 - 02.2019
Bachelor of Arts - BA - undefined
University of Sargodha
01.2014 - 05.2015
Procurement And Operations Executive
EDGE marketing and event management
01.2013 - 11.2016
Marketing Executive
Overseas event management
01.2012 - 05.2013
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