Nouman Rafique
London,Havering
Summary
Accomplished professional specializing in vendor relations, budgeting, and finance control. Proven track record in retail software implementation, health and safety compliance, and stock management. Expertise in developing client portfolios and analyzing market trends to drive business growth. Career aspirations focus on utilizing multilingual skills to enhance global operations.
Overview
17
17
years of professional experience
Work history
General retail manager
ALI BABA CORPORATE LTD
Romford, Havering
05.2024 - Current
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Oversaw hiring processes to build an efficient retail team.
- Enhanced team productivity with efficient delegation of tasks.
- Cultivated a positive work environment to boost employee morale.
- Mitigated risks by proactively addressing health and safety concerns.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Optimised the stock rotation process for minimising wastage.
- Negotiated contracts with suppliers, securing favourable terms.
- Managed multiple projects, ensuring organisation and efficiency.
- Facilitated cross-departmental meetings for improved collaboration efforts.
Night Manager
Babo LTD
London, Barking and Dagenham
10.2009 - 03.2024
- Resolved night-shift disturbances by applying policy and setting steady daily standards.
- Owned fire safety compliance through clear nightly guidelines and structured task checks.
- Took charge of facility readiness by coordinating inspections and overseeing nightly upkeep.
- Managed administration responsibilities to keep office operations accurate and current.
- Produced financial reports by overseeing invoice processing, payments, and inventory management.
- Improved financial visibility by maintaining accurate books for day-to-day decisions.
- Drove smooth service delivery by coordinating payment collection without scheduling gaps.
- Directed employee task allocation to achieve business objectives across shifts efficiently.
- Set priorities during busy periods to hit order and service deadlines.
- Led policy adherence by promoting staff compliance with required procedures nightly.
- Strengthened service delivery by identifying improvement areas via routine operational audits.
- Elevated customer outcomes by providing customer service that sustains high satisfaction ratings.
- Optimised logistics and coordination to improve supply chain efficiency and reduce footprint.
- Enforced strict adherence to quality standards, enhancing brand reputation.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Operated forklifts and low level order pickers with precision.
- Worked with supply chain professionals to monitor and replenish inventory levels.
- Enhanced team morale with open communication and positive leadership.
Education
F1-F3 - Accounting & Business
London Colledge of Accountancy
London 10/2019 - 06/2020
Skills
- Vendor relations management
- Multilingual fluency
- Budgeting and finance
- Retail software expertise
- Health and safety compliance
- Team leadership
- Stock management
- Supply chain knowledge
- Market trend analysis
- Client portfolio development
Affiliations
- Gym
Languages
English
Fluent
Punjabi
Intermediate
Urdu
Proficient (C2)
References
References available upon request.
Timeline
General retail manager
ALI BABA CORPORATE LTD
05.2024 - Current
Night Manager
Babo LTD
10.2009 - 03.2024
F1-F3 - Accounting & Business
London Colledge of Accountancy
10/2019 - 06/2020