Hanley Whelpton
Norwich,Norfolk
Summary
User Experience Design student combining strong technical fundamentals with a human-centered design approach. Passionate about creating intuitive digital experiences that bridge user needs with business objectives. Proficient in conducting user research, creating wireframes, and developing interactive prototypes, and eager to apply hands-on project experience to create meaningful digital solutions through personality, accessibility, and equity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer service specialist
Virgin Wines
Norwich, Norfolk
11.2024 - Current
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Resolved complaints with effective problem-solving skills.
- Delivered excellent service to enhance client retention rate, using communicative skills to enhance customer relations.
- Assisted customers to facilitate their purchasing decisions, saving 86% of customer account.
- Participated in training sessions for professional development.
Bar manager
Junkyard Market
Norwich, Norfolk
09.2023 - 09.2024
- Streamlined bar operations by implementing efficient inventory management strategies.
- Trained new staff on customer service protocols to enhance guest experience.
- Developed cocktail menus, resulting in increased beverage sales.
- Coordinated events at the venue, as well as the marketing for said events, leading to increased bookings throughout seasonal periods.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Promoted special offers and events via social media platforms boosting brand visibility.
Bar supervisor
Boom Battle Bar
Norwich, Norfolk
10.2022 - 04.2023
- Enhanced customer satisfaction by managing bar operations efficiently.
- Increased sales with effective promotional strategies, and great service delivery, without having a single weekend below the profit goals set!
- Supervised team members to ensure excellent service delivery,
Bartender
PING Golf
Gainsborough, Lincolnshire
03.2022 - 09.2022
- Maintained a clean and organised bar at all times.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease, to promote repeat business.
Education
Bachelor of Science - User Interface and Experience Design
Norwich University of the Arts
Norwich 09.2022 -
Skills
- Customer Service and Relations
- Problem-solving
- Software skills; Miro, Figma, Visual Studio Code, and Framer etc
- Team Leadership
- Project Management
- Presentation and communication expertise
- Usability testing and Evaluation
- Data analysis
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Accomplishments
During my time at university, I competed in Sync The City, coming second place with my team as the only UX Designer and Researcher. This meant not only developing product concepts and demos, but showcasing the pieces through slide-decks and pitches, utalising communication to promote the product.
Affiliations
- Having grown up competing in Aerial Silks, I developed my passion by gaining my teaching qualification, allowing me to pass on my love of the sport to others!
Certification
- Currently working towards my Diploma in Digital Marketing (L5) to further my specialist knowledge.
- As well as my CPUX-F, which has aided me in my research development.
Timeline
Customer service specialist
Virgin Wines
11.2024 - Current
Bar manager
Junkyard Market
09.2023 - 09.2024
Bar supervisor
Boom Battle Bar
10.2022 - 04.2023
Bachelor of Science - User Interface and Experience Design
Norwich University of the Arts
09.2022 -
Bartender
PING Golf
03.2022 - 09.2022
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