Noshin Hossain
London
Summary
I am a reliable, caring and organised person returning to the workplace after a seven-year career break to start and raise my family. During this time, I developed strong skills in organisation, time management, communication and responsibility through managing a busy household and caring for my family. I am now motivated and ready to return to employment, bringing with me previous experience in administration, customer service and nursery nursing. I am a quick learner who is willing to learn new skills, take on new challenges and adapt to new environments. I am friendly, hardworking and approachable, with a positive attitude and a strong commitment to contributing to a team and developing professionally.
Overview
6
6
years of professional experience
Work History
Receptionist
Smart Move
London
06.2017 - 07.2018
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Performed routine administrative tasks to ensure smooth office operations.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Organised and updated master calendar of appointments, meetings and events.
Nursery Practitioner
Bright Horizons
London
05.2016 - 03.2017
- Provided children with positive, happy and supportive environments throughout playtime activities.
- Maintained positive relationships with parents.
- Ensured company policies, procedures and operational practices were followed.
- Participated in staff training sessions and professional development courses to stay updated on best practices in early years education.
- Conducted observations and assessments to identify children's interests and developmental stages, using insights to inform planning and activity design.
- Regularly communicated children's learning development with parents.
- Created a safe, nurturing environment for children, conducting regular safety checks and adhering to health and safety regulations.
- Submitted written reports to parents to provide progress and development details of children.
Retail Worker
River Island
London
09.2015 - 04.2016
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Kept shelves neat, clean and organised through visual merchandising.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Operated register to process payments via cheque, cash and cards.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
Retail Worker
Halfords
London
02.2012 - 11.2012
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Engaged customers in conversation to offer helpful product and purchase support.
Education
NVQ Level 2 - Health and Social care
Tower hamlets Poplar college
London, ENG01-2011
GCSEs - Secondary School
Mulberry School For Girls
London, ENG01-2009
Skills
- Customer service
- Professional communication
- Appointment scheduling
- Administrative support
- Data entry
- Professional attitude
- Calm under pressure
- Telephone skills
- Organised and reliable
Timeline
Receptionist
Smart Move
06.2017 - 07.2018
Nursery Practitioner
Bright Horizons
05.2016 - 03.2017
Retail Worker
River Island
09.2015 - 04.2016
Retail Worker
Halfords
02.2012 - 11.2012
NVQ Level 2 - Health and Social care
Tower hamlets Poplar college
GCSEs - Secondary School
Mulberry School For Girls