Summary
Overview
Work history
Education
Skills
Personal Information
References
Timeline
Generic

Nosheen Ara Salam

Summary

I am a confident, resourceful, and highly motivated individual with a strong commitment to delivering work of the highest standard. I possess excellent interpersonal and communication skills, supported by experience in engaging effectively with members of the public across diverse environments. I am fluent in English and Bengali, including multiple dialects, which enables me to connect with a broad range of individuals and communities.

I thrive both in team settings and when working independently, consistently demonstrating initiative and a solution-focused approach when faced with challenges. I am adept at managing pressure and maintaining high performance, even under demanding conditions. My proactive attitude, combined with strong organisational skills, allows me to meet tight deadlines without compromising on quality. I take pride in my professional conduct, reliability, and ability to adapt to different roles and responsibilities as required.

Overview

7
7
years of professional experience

Work history

Account Manager

T&Q SOULTIONS LTD
LONDON
12.2024 - Current
  • Developed new strategies with focus on customer retention.
  • Assured timely delivery of products and services to meet customer expectations.
  • Devised marketing plans, resulting in increased brand awareness.
  • Prepared detailed reports to provide insight into account performance.
  • Conducted market research to stay abreast of industry trends.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Built rapport with new and existing customers to boost client retention.

Sales Assistant

JD Sports
Romford / Oxford Street
11.2022 - 12.2024
  • Accepted and processed cash and card payments using POS systems.
  • Completed opening and closing procedures each day.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Greeted customers and offered assistance in selecting merchandise, finding accessories, and completing purchases.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers' needs.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Displayed and restocked merchandise by following brand guidelines.

Work Experience From Family Business

Safa Foods LTD
Bow, London
03.2018 - 05.2021
  • Ensuring workplace is always kept clean and tidy.
  • Assisting counting stock.
  • Liaising between orders and delivery department.
  • Managing switchboards.
  • General office admin duties.
  • Assisting in counting cash.
  • Graphics Editing for business promotions (Flyers and poster special offers).
  • Cleaned and straightened work area.

Education

Bachelor of Science - Business and Marketing

University of Greenwich
London
09.2022 -

A-Levels - Business Studies

Barking And Dagenham College
Romford
09.2019 - 06.2021

GCSE -

Isaac Newton Academy
Ilford
2020

Skills

  • Teamwork and Contribution
  • Customer Service via Phone and in Person
  • Multilingual
  • Leadership
  • Communication
  • Planning and Organising
  • Cash Handling
  • Time Management
  • Self – Motivating
  • Customer Service
  • Communication Skills
  • Relationship-building and management
  • Strategies and goals

Personal Information

I am a motivated and ambitious Business Marketing student at the University of Greenwich, eager to apply my knowledge and transferable skills in a dynamic business environment. My studies have given me a solid grounding in areas such as consumer behaviour, branding, and digital marketing, and I’m passionate about using creative and data-driven approaches to solve real-world challenges.

Curious by nature and adaptable in fast-paced settings, I enjoy exploring the evolving relationship between technology and marketing. I’m a quick learner, confident communicator, and effective team player with strong interpersonal skills, developed through academic projects and involvement in university clubs. Outside of my studies, I prioritise physical and mental well-being through regular fitness routines and value time spent with family and friends. With a strong interest in music, tech, and innovation, I am looking to grow both personally and professionally in a role that aligns with my interests and future career goals.

References

Reference available on request

Timeline

Account Manager

T&Q SOULTIONS LTD
12.2024 - Current

Sales Assistant

JD Sports
11.2022 - 12.2024

Bachelor of Science - Business and Marketing

University of Greenwich
09.2022 -

A-Levels - Business Studies

Barking And Dagenham College
09.2019 - 06.2021

Work Experience From Family Business

Safa Foods LTD
03.2018 - 05.2021

GCSE -

Isaac Newton Academy
Nosheen Ara Salam