Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nosheen Hussain

Support Worker
Batley

Summary

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 2 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

10
10
years of professional experience
1
1
Language

Work History

Personal Carer

Ethical Care Agency
08.2015 - 01.2018
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Customer Service Advisor

O2
01.2018 - 02.2022
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Hertz Car Rental
05.2022 - 04.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Support Worker

Homegroup Ltd
04.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Education

Child Care L2
Bradford
10-2016

No Degree -

NVQ Heath And Social Care L3
Bradford, United Kingdom
04.2001 -

Skills

    Emotional support

    Health and safety awareness

    Daily living support

    Attention to detail

    Active listening

    Behavioral support

    Budgeting and financial management

    Documentation and reporting

    Crisis management

    Risk management

Timeline

Support Worker

Homegroup Ltd
04.2023 - Current

Customer Service Representative

Hertz Car Rental
05.2022 - 04.2023

Customer Service Advisor

O2
01.2018 - 02.2022

Personal Carer

Ethical Care Agency
08.2015 - 01.2018

No Degree -

NVQ Heath And Social Care L3
04.2001 -

Child Care L2

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Nosheen HussainSupport Worker