Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nosa Omo-Idahosa

Orpington,LND

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.

Overview

8
8
years of professional experience

Work History

Ongoing service review consultant

Aegon UK
London, London
01.2025 - Current
  • Developed strategic plans to enhance client engagement and retention.
  • Facilitated workshops to align teams on project goals and objectives.
  • Analyzed market trends to inform business strategy and decision-making.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.

Claims Handler

Sedgwick International
London
02.2022 - 12.2024
  • Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
  • Escalated critical claims or complex situations to supervisor for review.
  • Managed large client portfolio, prioritising claims in line with complexity and demand.
  • Processed inbound customer calls promptly to meet call-handling time frame targets.
  • Handled initial claims enquiries with attention to first-class, personal service.
  • Handled all claims and communications within established service level agreements.
  • Managed claims processing for diverse insurance policies and customer inquiries.

Customer Service Advisor

Cordant People
London
02.2021 - 02.2023
  • Offered detailed advice on product and service benefits.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • I also help plan and coordinated vaccination as part of the job to help with COVID-19 Pandemic.
  • Offered prompt solutions to maintain customer satisfaction.

Customer Service Advisor

Three UK
Orpington, Bromley
02.2018 - 11.2020
  • Practiced cross-selling techniques to showcase other products and services.
  • Coached and trained team members to increase productivity and growth.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Liaised with team to develop strategies in improving customer service.
  • Tracked orders and processed refunds for new and existing customers.
  • Manage to always maintain our customer response above company standard that was 85% and create a buffer with our store level staying on average of 95% per month.

Education

ENG - A-Levels

Lambeth College
London, UK

Kemnal Technology College
09.2007 - 07/2012

Skills

  • Reporting skills
  • Research skills
  • Salesforce
  • Customer retention
  • Quality Control
  • Excellent administrative abilities
  • LiveAgent
  • Staff training and mentorship
  • Customer care
  • Measurement collection
  • Customer experience
  • Claims review
  • Lead management
  • Transaction processing
  • Brand awareness and representation

Languages

English, Native

Timeline

Ongoing service review consultant

Aegon UK
01.2025 - Current

Claims Handler

Sedgwick International
02.2022 - 12.2024

Customer Service Advisor

Cordant People
02.2021 - 02.2023

Customer Service Advisor

Three UK
02.2018 - 11.2020

Kemnal Technology College
09.2007 - 07/2012

ENG - A-Levels

Lambeth College
Nosa Omo-Idahosa