Nosa Ehigie
Warwick,Warwickshire
Summary
Forward-thinking professional with over 15 years' experience in various technology roles with a proven track record of success in developing and implementing solutions that improve the efficiency of IT and business operations. Having the ability to work effectively with individuals at all levels and functional areas. Areas of expertise encompass software development to product development, quality assurance, infrastructure enhancement and process improvement.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Chief Technology Officer
FETS Limited
Remote work
03.2023 - Current
- Created FETS Limited IT strategy and set all infrastructure policies.
- Designed and implemented redundancy for processing of financial transactions. Used agile methodology to successfully deliver on the project and improve average monthly transaction success rate from 68% to 91% and positive increase in revenue for the company.
- Delivered strategic partnership with Union Pay International to offer virtual debit cards on FETS Limited mobile application platform. Virtual debit card feature impacted a 500% increase in customer onboarding.
- Delivered PCI DSS certification for FETS Limited, a key regulatory requirement from the Central Bank of Nigeria.
- Identified AWS as cloud service provider and built a 12 month cloud infrastructure roadmap.
Chief Technology Officer
Zebrra Technology
Lagos
05.2002 - 02.2023
- Working with HR, recruited and organised the technology department for optimal delivery.
- Led delivery team consisting of product managers, designers, developers and QA engineer to achieve launch of MVP product for the company and moved the delivery into pilot phase. Delivery consisted of mobile app (on iOS and Android), web app and functioning website.
- Signed strategic partnerships with Google and AWS to improve cost implications for Zebrra. The partnership consisted of Google providing its APIs at 100% no charge and AWS providing a cloud credit of $5000 to the company.
Ag Head IT/Manager Application Services
9 Payment Service Bank
Lagos
04.2021 - 05.2022
- Acted as program manager leading delivery teams for successful migration to new platforms of company's Core banking application, Mobile banking app and USSD service. Built a strong collaborative atmosphere to enable project success between external partners and internal teams resulting a 200% reduction in annual operational costs.
- Successfully Project managed delivery of company's agency banking platform. Led a team consisting of internal staff and external partner on the delivery. Delivery of project ontime resulted in average monthly transactional value currently at $250,000.
- Working with external partners, successfully deployed enterprise tools for application uptime monitoring, URL filtering and F5 for security enhancement. This resulted in improvement of company security posture and 98% application availability of customer facing services.
- Delivered ISO 27001 and PCI DSS certification for FETS Limited, a key regulatory requirement from the Central Bank of Nigeria.
- Promoted from Application Manager to Ag Head of IT.
Technical Manager Mobile Financial Services
Airtel Nigeria
Lagos
04.2019 - 03.2021
- Worked as technical product manager for Airtel Nigeria digital transformation project delivery. Led all technical engagements from requirement gathering to design sign offs, driving the development and quality assurance teams. Successfully delivered on the following products: Airtel NG mobile and web apps allowing customers with smartphones access to all Airtel NG services. Airtel NG USSD: allowing customers without access to a smartphone the access to all Airtel NG services.
- Worked as technical product manager for Airtel Nigeria mobile financial services project delivery. successfully delivered on core banking platform, Mobile money platform, mobile money app and USSD service.
- Worked as technical product manager, engaging with 3rd party partners to setup direct integrations with them. Led the technical delivery team in successfully achieving a new 3rd party integration every 2 weeks, thus providing a wide variety of services (financial, entertainment, etc) to customers.
- Coordinated set up of Data Centre and engaged with VISA and MasterCard on PCI certification
Unit Head Merchant Support Services
United Bank for Africa
Lagos
04.2016 - 03.2019
- Managed support vendors to meet all support deliverables as agreed in support contract
- Planned and designed operations strategy and roadmap by using customer feedback to identify necessary process improvements.
- Drove digital payment support related to POS, ATM, QR and WEB payments operational improvements that resulted in growth of weekly transaction figures from $1.5 Million to $5 Million.
- Effectively supervised staff of over 50 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Planned and implemented high availability upgrades to mission critical software platforms resulting in better customer experience and increased revenue.
- Carried out disaster recovery and business continuity planning and implementation.
Operations Service Owner
IBM
Lagos
12.2012 - 05.2014
- Drove service availability and operational improvements that resulted in significant savings and 5% revenue growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Conducted periodic product life-cycle reviews, architectural analysis, design and re-design of Billing and Mediation systems and integration to third party applications. Working with vendors like Huawei, Ericsson, SUBEX, Wipro and CSG.
- Directly managed support team and ensured 99% service uptime in line with defined Service Level Agreement with customer.
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives for business critical project; Airtel Nigeria's CRM and Retail Billing platform upgrade
Assistant Manager IT Operations
Huawei
Lagos
07.2009 - 12.2012
- Maintained customer engagement for complete understanding of business requirements and satisfactory translation into required solution to meet their needs.
- Participated in and allocated resources for all project scoping and requirement gathering for all new projects and enhancements ensuring project demands were exceeded.
- Implemented real time system monitoring of all applications (automated SMS updates/alerts and active screen monitoring system) to ensure reduction in downtime and positive customer satisfaction.
- Instituted weekly analysis and evaluation of systems performance.
- Established process for knowledge transfer and exchange process for Business Continuity.
- Provided 97% availability of all applications for over 3000 business users.
- Ensured all ITIL service level management processes were strictly adhered to ensuring operations team resolved 99% of all incidents logged by business users within agreed SLA.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Senior Technical Specialist
Huawei
Lagos
03.2008 - 06.2009
- Documented design development and progress in accordance with company procedures and ISO standards.
- Delivered polished presentations detailing technical specifications and benefits of new systems and components.
- Collaborated with other project members for successful delivery of business critical project at customer location; Huawei convergent billing platform.
- Provided training and knowledge sharing to customer care agents and general staff.
- Successfully spearheaded the various implementation activities, patch upgrades, change requests and post post project go live activities.
Analyst Programmer
Kewill Trade & Logistics
Northampton, Northamptonshire
06.2005 - 08.2007
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Resolved malfunctions with systems and programs through troubleshooting.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Part of project team that successfully implemented new enhancements to warehouse management module using in house programming languages similar to Java and SQL at DHL UK.
- Successfully Implemented Merge In Transit (MIT) module at TNT Europe. Module was used in the UK and Netherlands for all online purchases of Apple products ensuring successful and timely delivery
- Developed and Implemented integration interfaces between company software and third party applications (Sage) at NYK Logistics UK.
- Part of project team that successfully implemented new logistics billing and invoicing solution at Gondrand Europe
- Part of project team that successfully implemented new enhancements to transport management module at Dart Europe.
Education
Master of Science - Software Engineering
University Of Hertfordshire
Hatfield, Hertfordshire 09.2003 - 08.2004
Bachelor of Engineering - Computer Engineering
Espoo Vantaa University Of Applied Sciences
Finland 09.1997 - 02.2002
Skills
- Team leadership
- Web Services/API Integration
- Strategy implementation
- AWS
- Project Management
- Digital Payments
- SCRUM
- Agile Methodologies
Certification
- Product Management Level 1
- Professional Scrum Master I (PSM I)
- Professional Scrum Master II (PSM II)
- AWS Certified Cloud Practitioner
- PRINCE2 Project Management Foundation Certificate
- ITILv3 Foundation Certificate
- ISEB Foundation Certificate in Software Testing
- COBIT 5 foundation course
- TOGAF training course
Timeline
Chief Technology Officer
FETS Limited
03.2023 - Current
Ag Head IT/Manager Application Services
9 Payment Service Bank
04.2021 - 05.2022
Technical Manager Mobile Financial Services
Airtel Nigeria
04.2019 - 03.2021
Unit Head Merchant Support Services
United Bank for Africa
04.2016 - 03.2019
Operations Service Owner
IBM
12.2012 - 05.2014
Assistant Manager IT Operations
Huawei
07.2009 - 12.2012
Senior Technical Specialist
Huawei
03.2008 - 06.2009
Analyst Programmer
Kewill Trade & Logistics
06.2005 - 08.2007
Master of Science - Software Engineering
University Of Hertfordshire
09.2003 - 08.2004
Chief Technology Officer
Zebrra Technology
05.2002 - 02.2023
Bachelor of Engineering - Computer Engineering
Espoo Vantaa University Of Applied Sciences
09.1997 - 02.2002
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