Norman Sosa

• Improved communication between team members by establishing a clear chain of command and regular meetings for updates and discussions.
• Maintained well-organized, tidy and fully-functional facilities for guests.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to develop and implement creative solutions to complex problems.
• Identified issues, analyzed information and provided solutions to problems.
• Developed strong communication and organizational skills through working on group projects.
• Proved successful working within tight deadlines and a fast-paced environment.
• Delivered services to customer locations within specific timeframes.

• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
• Checked and verified photo identification prior to granting facility access.
• Conducted regular patrols of key areas to spot and control security concerns.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Sought ways to improve processes and services provided.

. Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.

• Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
• Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.