Norman Mercer
Willington,South Derbyshire
Summary
Experienced professional with a strong focus on passenger safety and comfort, possessing advanced skills in defensive driving and impeccable safety history. Proficient in bus evacuation procedures, radio communication, and understanding transport regulations, ensuring punctuality and reliability in all operations. Demonstrates exceptional customer service and sensitivity towards senior citizens while maintaining calm under pressure. Committed to enhancing public service vehicle operation through comprehensive vehicle inspection and route navigation expertise. Career goal includes furthering expertise in commercial driving to contribute to safer and more efficient public transport systems.
Experienced Bus Driver with knack for providing safe and timely transportation. Skilled in customer service, ensuring passenger comfort and satisfaction. Recognised for maintaining impeccable safety record and handling challenging routes with ease.
Overview
55
55
years of professional experience
Work history
Bus Driver, London
Go Ahead London
London
09.2017 - 07.2020
- Operated bus safely whilst adhering to all traffic regulations and guidelines.
- Assisted passengers with boarding and alighting, ensuring smooth transition.
- Monitored and maintained cleanliness of bus interior, providing pleasant environments.
- Communicated effectively with passengers regarding route information and delays.
- Initially running very busy services into & out of Lewisham then migrating onto 6 route rota into the country from Orpington Kent
- Transported passengers safely and efficiently across designated routes, ensuring adherence to traffic regulations and company policies.
Warranty administrator
Beadles Sidcup
Sidcup, Bexley
01.2007 - 09.2017
- Liasing with workshop control for busy high end dealership, Landrover, & processing & overseeing the entire warranty system from job card to claim to reconciliation.
- Managing £100k plus warranty returns system to ensure return in investment.
- High pressured single job role that required a degree of technical knowledge & ability to get on with & understand ing job role with each technician.
- Some test driving of high end vehicles & report back
School Handyman
Bullers Wood School for Girls
Bromley, Kent
07.2004 - 12.2007
- Permanent late shift to include daily work fixes around school then lock up 11 buildings
- Build & manage successful team of cleaners to attend every evening & ensure classrooms where ready for next day service.
- Liase with senior ground staff & also teaching staff to carry out any required duties
- Additional workload agreed with telecoms experience looking after the school system.
Project manager
Mitel
UK wide, UK Wide
08.1994 - 03.2004
- Initial start as an engineer for the large Met Police install team within Mitel to deliver a London wide telephony refresh solution across 7 areas
- Once above had completed moved onto various telephony projects across the UK gaining more experience & responsibility eventually leading a team as project manager to deliver customer solutions.
Telecoms Engineer, BT
British Telecommunications
London, London
03.1977 - 07.1994
- Gained an appenticeship from a busy exchange area in Westminster, London leading up through ranks to area controller/engineer
- Customer on site visits assessing & repairing any faulty equipment
- Working on local exchange desk dealing with engineers & customers to deliver a fault solution
- Promotion to dedicated telecoms workshop providing engineering support initially within Westminster & government areas then whole of London
Store person
Lucas Electrical
London, London
06.1971 - 06.1977
- Delivering parts across London & Kent to vehicle repairers
- Experience gained led to work within stores selling & learning entire parts catalogue from Lucas
- Managing a small branch outlet after Lucas take over
Canal Trip Boat Skipper
Boat Street
Willington, South Derbyshire
11.2023 - Current
- Licenced RYA holder to carry up to 12 persons onboard
- Provide safety brief for each trip
- Produced an illustrated history booklet detailing the canal & surrounding area
- Working part time but flexible hours to accomodate the seasons
Education
GCSEs - Maths, english, physics, engineering
Sedgehill School
London 09/1964 - 06/1971
HNC - Computer Systems Engineering
Bromley College
Bromley 09/1996 - 07/1998
Skills
- Ongoing employment locally
- Good communication skills
- Eager to learn
- Hard work ethic
- Punctuality
- Attention to detail, tidyness
- Varied work experience
- Customer Service
- Public Service Vehicle (PSV) operation
Affiliations
- Marina trip boat skipper
- Classic car restoration
Timeline
Canal Trip Boat Skipper
Boat Street
11.2023 - Current
Bus Driver, London
Go Ahead London
09.2017 - 07.2020
Warranty administrator
Beadles Sidcup
01.2007 - 09.2017
School Handyman
Bullers Wood School for Girls
07.2004 - 12.2007
Project manager
Mitel
08.1994 - 03.2004
Telecoms Engineer, BT
British Telecommunications
03.1977 - 07.1994
Store person
Lucas Electrical
06.1971 - 06.1977
GCSEs - Maths, english, physics, engineering
Sedgehill School
09/1964 - 06/1971
HNC - Computer Systems Engineering
Bromley College
09/1996 - 07/1998