Summary
Overview
Work history
Skills
References
Languages
Timeline
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Norman Banks

Norman Banks

Blyth,Northumberland

Summary

Norman welcomes challenges and has excellent communication and time management skills even when put in high pressure or highly demanding situations. He is incredibly personable and thrives on keeping a positive attitude in all environments. Norman is able to work well independently and as part of a team, with his experience he is willing to step up in situations and is always willing to undertake further training to enhance his skill-set. Current skills he has include cocktail training, wine training, cellar training, cash handling, management and time keeping. With a degree in graphic design and a total of ten years in hospitality he knows how to make use of transferable skills and maintain user experience and presentation.

Overview

5
5
years of professional experience

Work history

Duty Manager

STACK Newcastle
Newcastle City Centre, Newcastle upon Tyne
04.2025 - Current
  • Managed front-of-house operations to maintain a high level of service.
  • Handled cash transactions accurately for financial integrity.
  • Completed financial duties such as cash handling and end-of-day accounting procedures.

Assistant Manager

Market Taverns
12.2023 - 04.2025
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Managed reservations effectively for optimal seating arrangements during peak hours.
  • Updated computer systems with client reservations promptly.

Bar Supervisor

W/C Wine and Charcuterie Bars
11.2020 - 12.2023
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Supervised team members to ensure excellent service delivery.
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Implemented new cocktail recipes, sparking interest amongst regular customers.

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Leadership
  • Organisation techniques

References

References available upon request.

Languages

Italian
Beginner
English
Native

Timeline

Duty Manager

STACK Newcastle
04.2025 - Current

Assistant Manager

Market Taverns
12.2023 - 04.2025

Bar Supervisor

W/C Wine and Charcuterie Bars
11.2020 - 12.2023
Norman Banks