Norma Fleming
Inverurie,Aberdeenshire
Summary
- Qualified social work professional trained to handle complex and conflicting demands. Collaborates professionally across disciplines to obtain needed care and support for clients. Follows evidence-based practices and protects client dignity.
- Dependable leader offers high-value education and academic success. Driven to apply decisive leadership and superior organisational skills to fulfil management role. Assertive communicator with passion for social welfare.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
22
22
years of post-secondary education
Work history
Manager
Aberdeen City Council
Aberdeen, Aberdeenshire
09.2006 - 09.2014
- Oversaw people management for staff working in residential chilren's unit, resolving queries, complaints and performance issues.
- Boosted quality of care by offering expert advice and mentoring team.
- Scrutinised performance and outcomes to ensure compliance with National Care Standards and SSSC Codes of Practice.
- Set expectations for staff and service users for consistent and regulatory compliant service.
- Inspired teams to proactively pursue continuous improvement within areas of work.
- Promoted safeguarding standards in line with updated regulations to help protect from risk.
- Adapted to changing needs of service users by analysing [Type] data and feedback to identify areas requiring improvement.
- Offered tailored guidance to help staff navigate complexities of daily workloads.
- Built positive working relationships with local authority departments, charities and other external organisations.
- Owned financial management to deliver social services within budget and in compliance with financial reporting standards.
Senior Support Worker
Aberdeen City Council
Aberdeen, Aberdeenshire
05.2004 - 09.2006
- Provided cover for the Manager in his absence.
- Communicated updated changes to national standards and legislation with wider team for continued compliance.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Liaised with family members to organise activities and deliver updates on young peoples' progress.
- Administered medication to safeguard health and wellbeing.
- Mentored junior staff to improve quality of care.
- Adopted person-centred approach in all aspects of care-giving.
- Developed and implemented cohesive care plans and risk assessments for young people according to individual needs.
Support Worker (Young People in Care)
Aberdeen City Council
Aberdeen, Aberdeenshire
08.2001 - 05.2004
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
- Conducted thorough risk assessments, maximising safety for detached work.
- Strengthened young people's ability to navigate risk and challenge.
- Encouraged service user engagement and participation.
- Developed strong rapport with young people on 1:1 and group basis.
- Updated programmes and activities to support young people vulnerable to criminal exploitation.
- Rewarded acceptable and pro-conduct behaviour and helped youth gain self-control during difficult situations.
- Attended to needs during challenging situations by offering advice and compassion.
- Formulated and submitted development reports to manager.
- Cultivated professional relationships with youth, staff and organisations to build rapport and promote well-being.
- Practised privacy and confidentiality to adhere to guidelines and protocols.
Relief Support Worker
Aberdeen City Council
Aberdeen, Aberdeenshire
01.1994 - 08.2001
- All of the above, on an 'as and when' required basis.
Education
Certificate of Qualification in Social Work - Generic Social Work
Robert Gordon's Institute of Technology
Aberdeen 09.1973 - 09.1995
SVQ Level 4 - Management
SQA
/2007 - /2008
Child Protection Certificate (post graduate) - Child Protection
Stirling University
/2009 - /2010
Skills
- Staff Management
- Hiring and recruitment
- Team Building
- Training and mentoring
- Relationship building and retention
- Policy implementation
- Medical Records Management
- Staff Training
- Detail-orientated
- Strong communicator
- Excellent interpersonal skills
- Staff development
- Confidential documentation and record-keeping
Timeline
Manager
Aberdeen City Council
09.2006 - 09.2014
Senior Support Worker
Aberdeen City Council
05.2004 - 09.2006
Support Worker (Young People in Care)
Aberdeen City Council
08.2001 - 05.2004
Relief Support Worker
Aberdeen City Council
01.1994 - 08.2001
Certificate of Qualification in Social Work - Generic Social Work
Robert Gordon's Institute of Technology
09.1973 - 09.1995
SVQ Level 4 - Management
SQA
/2007 - /2008
Child Protection Certificate (post graduate) - Child Protection
Stirling University
/2009 - /2010
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