Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Norleah Young

London

Summary

Highly skilled professional with a strong background in time management, customer service, and outstanding communication. Demonstrates confidence, creativity, and problem-solving abilities while excelling as a team player with leadership qualities. Proficient in computing skills and known for an enthusiastic attitude and excellent organisation. Committed to leveraging these skills to achieve career growth and contribute effectively to organisational success.

Overview

8
8
years of professional experience
2045
2045
years of post-secondary education

Work History

Sales Associate

Schuh
Stratford
03.2022 - 03.2025
  • Effectively conveying information customers, teammates, and managers
  • Organising and tracking stock levels, conducting stock counts, and in constant communication to head offices to reorder stock
  • Upselling products, meeting daily targets and handling transitions
  • Balancing customer service, stocking and maintaining store cleanliness simultaneously

Sales Associate

Harrods
Knightsbridge
01.2019 - 06.2020
  • Navigating customers through the vast catalogue of products we offer
  • Cross-selling products to increase the purchase volume
  • Having a high standard presentation at work
  • Managing challenging customers or transactions
  • Conducting exchanges and refunds
  • Managing the shop floor
  • Maintaining a clean and tidy shop floor
  • Ensuring products remain aesthetically pleasing to customers
  • Working on the tills and fulfilling transactions
  • Successfully interacting with a diverse group of customers
  • Performing transactions with various currencies
  • Managing stock levels and administrating floor checks periodically
  • Remaining knowledgeable of products, pricing, and promotions

Waitress

Bo¯kan Restaurant & Bar
Canary Wharf
02.2019 - 03.2019
  • First point of contact for customers, to answer any inquiries
  • Attentive to detail while getting orders, cleaning dishes, and setting tables
  • Having a high level of patience and care with customers
  • Great degree of physical fitness to fulfil my role
  • Managing food orders and tasks
  • Ensuring the kitchen is well organised and sanitary, always abiding by health and safety regulations
  • Escorting customers to their reserved tables
  • Restocking self-service tables making coffee and tea available
  • Working with colleagues to remain as efficient as possible

Costumer Service Assistant, Summer Programme

Santander
East Ham
06.2017 - 08.2017
  • Approach and assist customers with any inquiries
  • Assessing each customer’s unique needs and providing the suitable assistance
  • Answering and redirecting phone calls to branch
  • Filling out money bags, counting and organising the notes and coins
  • Organising leaflets and pamphlets for customer use
  • Helping customers at cash machines if they had any complications
  • Collaborating with colleagues to ensure that smooth running of the branch

Nursery TA

Gainsborough Primary School
Stratford
02.2017 - 03.2017
  • Building a friendly rapport with the children and taking the time to understand their personal needs
  • Preparing the classroom, which included cleaning, setting up the chairs and tables and organising stationary
  • Supervising children and ensuring their safety
  • Reading and helping nursery teachers carry out their lesson plans
  • Assisting the Head Teacher in sending communications throughout the school
  • This included writing and distributing letters, organising assemblies and parent evenings

Education

Bachelor’s degree - English

Queen Mary University of London
04.2001 - 01.2025

A Levels - English Literature, Drama and Theatre Studies, Economics

Bishop Challoner Catholic Federation of Schools
/2018 - 08.2020

GCSEs -

Eastlea Community School
/2013 - /2018

Skills

  • Time Management
  • Communicative
  • Customer Service
  • Outstanding communication
  • Confidence
  • Creativity and Problem Solving
  • Team Player
  • Leadership Qualities
  • Computing Skills
  • Enthusiastic attitude
  • Organisation

Custom

  • Baking
  • Babysitting
  • Creative Writing
  • Knitting and Crochet

Timeline

Sales Associate

Schuh
03.2022 - 03.2025

Waitress

Bo¯kan Restaurant & Bar
02.2019 - 03.2019

Sales Associate

Harrods
01.2019 - 06.2020

Costumer Service Assistant, Summer Programme

Santander
06.2017 - 08.2017

Nursery TA

Gainsborough Primary School
02.2017 - 03.2017

Bachelor’s degree - English

Queen Mary University of London
04.2001 - 01.2025

A Levels - English Literature, Drama and Theatre Studies, Economics

Bishop Challoner Catholic Federation of Schools
/2018 - 08.2020

GCSEs -

Eastlea Community School
/2013 - /2018

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Norleah Young