Norina Pruteanu

Working as Luxury Hostess for Kimpton Fitzroy London one of the hotels from London part of the IHG Hotels and Resorts I was responsible for welcoming guests into the hotel, creating an appropriate atmosphere for a luxury service. Being the first point of contact providing a personalized service, dealing with customers queries and concerns and assisting with large parties and VIP’s whilst ensuring cleanliness and hygiene standards are met in the front of house areas, proves I have Exceptional organizational, communication, and customer service skills.

• In February 2023 I had the pleasure to work for the Indian Embassy or High Commission of India in London. While I was working for the Press and Information wing, I was capable to deliver a digital media and communication strategy. This include working closely with the Embassy communications team to implement media and communications campaigns, develop social media content, update the Consulate social media platforms and ensure that all online content is accurate and updated on a timely basis.

• In my last career as a Hostess I moved to being a Club Hostess for The Reform Club where I was greeting the club members and their guests upon arrival. I was
  seating them and their guests at restaurant tables or in the bar if their first chose was to have a drink. After sitting assisting them to the preferred tables, while keeping table rotation in mind so each station runs smoothly. Providing members and their guests with menus and answering any initial questions.
  Taking reservations via phone and email and entering into ResDiary.
  Preparing accurate bills and taking payments.
  Responding to complaints and helping to resolve them.

• While working as a Restaurant Hostess for the steakhouse The MeatCo. in White City I became professional in greeting incoming and departing guests warmly with a genuine smile and eye contact. After offering them to have a drink at the bar 1st I escort them to assigned dining area and the reserved table, presenting them the menus and announce the waiter's name that will be in charge with their service for that night.
• Communicated with kitchen staff regarding dietary requirements, wait times and product availability to expedite service during busy shifts.
• Worked collaboratively with fellow staff, head chef and bar manager to facilitate seamless daily operations.
• Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.

• While working as a Waitress Supervisor I maintained a good customer relationship by remembering ' regular information's' increasing customers loyalty by 20% and customer satisfaction by more than 30% . By having a well-planned seating rotation from the beginning of the shift to the busiest part of the evening I managed to maintain the rush flow, decreasing the quest time waiting time with more than 15%. At every arrival the quests where briefed regards the menu offers or Happy Hour offers.
• Trained new staff members in food and drink service, POS systems operation and restaurant cleaning protocols.
• Addressed diners concerns calmly and professionally, seeking positive resolution for optimized customer satisfaction.