Nori Kovacsi
London
Summary
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Experienced in customer service and people management, with a strong focus on operational efficiency. Proficient in alcohol service etiquette, bar equipment usage, and knowledge of drink recipes.
CPR qualified, ensuring safety in high-pressure environments. Career goal: to leverage expertise in hospitality to enhance customer satisfaction and operational success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Duty manager
Nuffield Health
London
02.2024 - 01.2025
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Coordinated staff schedules to maximise productivity.
- Conducted training sessions for new employees, enhancing team competence.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Met sales targets consistently by motivating the team towards achieving common goals.
Assistant Gym Manager
Energie Fitness
London
03.2023 - 01.2024
- Improved gym efficiency by implementing new operational processes.
- Collaborated closely with nutritionists and physiotherapists to offer holistic wellness programmes.
- Supervised personal trainers to ensure quality of instruction and guidance given to clients.
- Led team meetings focused on service improvement, enhancing overall customer experience.
- Managed gym staff rota for optimal staffing during peak hours.
- Organised fitness events to increase brand visibility in the community.
- Developed partnerships with local businesses, enhancing the gym's reputation.
- Ensured health and safety compliance, resulting in a safer workout environment.
- Coordinated group classes schedule in line with member preferences and trends in fitness industry.
- Recruited, trained and supervised staff to maintain establishment's health and safety standards.
- Followed company standards for service and facility quality to improve repeat customer rates.
Bar manager
Hilton Hotels
London
08.2020 - 01.2022
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Coordinated events at the venue, leading to increased bookings.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Trained new staff on customer service protocols to enhance guest experience.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Bartender
Hilton Hotels
London
11.2019 - 08.2020
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Collaborated with team members to provide seamless service during busy periods.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
Bartender
The Blue Posts
City of London
03.2018 - 01.2020
- Managed stock levels efficiently, preventing shortage during peak hours.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Handled cash transactions securely minimising risk of theft or fraud.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Created an inviting atmosphere through friendly interaction with customers.
- Served guests spirits, lagers and stouts at bar.
Education
Master of Science - Sport Nutrition
ELTE
Budapest, Hungary 09.2011 - 06.2016
Skills
- Alcohol service etiquette
- Bar equipment usage
- Knowledge of drink recipes
- Patience endurance
- People Management
- Customer engagement
- CPR qualified
- Customer service-oriented
- Operational efficiency
Languages
Hungarian
Native
English
Fluent
German
Elementary (A2)
Timeline
Duty manager
Nuffield Health
02.2024 - 01.2025
Assistant Gym Manager
Energie Fitness
03.2023 - 01.2024
Bar manager
Hilton Hotels
08.2020 - 01.2022
Bartender
Hilton Hotels
11.2019 - 08.2020
Bartender
The Blue Posts
03.2018 - 01.2020
Master of Science - Sport Nutrition
ELTE
09.2011 - 06.2016
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