Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Interests/References
Timeline
BusinessAnalyst
NORHA RODRIGUEZ

NORHA RODRIGUEZ

Glasgow,Glasgow City

Summary

Accomplished professional specializing in financial crime legislation with bilingual proficiency in Spanish, English, and Portuguese. Exceptional communication skills and meticulous attention to detail enhance quality documentation and reporting. Proficient in Microsoft Office Suite, Internet Explorer, and MS Teams, with strong time management and task prioritization abilities. Committed to problem solving and teamwork to improve organizational efficiency.

Overview

25
25
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

CDD Financial Crime Compliance Officer

Santander UK
Glasgow, Glasgow City
06.2020 - 06.2025
  • Executed due diligence activities for client onboarding, ongoing assessments, and offboarding presentations.
  • Monitored and analysed transactions to identify and escalate suspicious activity per AML regulations.
  • Conducted risk assessments, recommending actions based on detailed analysis.
  • Completed Customer Due Diligence for business and retail banking to prevent financial crime exposure.
  • Reviewed retail banking cases aligned with CDD requirements to track and prevent financial crimes.
  • Raised internal reports, liaising with advisory functions to ensure compliance with risk appetite.
  • Stayed informed on fraud risk changes, regulatory updates, and compliance procedures.
  • Achieved 100% accuracy in case reviews, with recognition for attention to detail and process improvement.
  • Worked with different departments to promote organisation-wide understanding of compliance protocols, fostering environment of shared responsibility.

Mortgage Customer Servicing Administrator

Santander UK
06.2018 - 06.2020
  • Performed day to day administration support to Sales Team, processing mortgage applications across multiple channels in accordance with internal policies and FCA regulations.
  • Increased case managing files accurately within prescribed times-scales focusing on always achieving excellent customer service. Completing all in-house training to ensure all activities meeting compliance and regulatory requirements.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.

Community Project Manager

Clan Macondo
02.2018 - 03.2018
  • Project created in partnership with Glasgow Womens Library and Big Lottery Fund - Scotland “Cultural Fusion” for women' groups of different ethnic backgrounds. 6-week art project with great turnout of 200 women for 8 March -International Women' Day - Celebration of Cultures in Glasgow.

Complaints handler/Customer Service

John Lewis, Glasgow
10.2017 - 01.2018
  • John Lewis Returns and Refunds Department regarding customer's online orders and complaints achieving 50 customer cases/calls per day with increase of 10% sales during Black Friday.
  • Exercising knowledge and accountability in professional manner working towards strict time scales, deadlines and more importantly looking after Company Ethics and Customers.

Volunteer Artistic Director

Clan Macondo, Scotstoun
03.2006 - 10.2017
  • Clan Macondo community Arts Organisation which main aim is to Promote Latino American/Afro Caribbean Culture through funded projects. Addin and establishing presence of Afro-Latin American culture in Glasgow through funded projects.

Pensions Administrator

Abbey National, Glasgow
04.2004 - 02.2006
  • Delivered administration services within pensions and actuarial teams. Supported daily pension operations with accuracy and reliability. Played key role in maintaining regulatory compliance and data integrity.

EMEA Account Admin. Spain/Portugal

IBM Greenock, Scotland
07.2002 - 11.2003
  • Responsible for liaising with Company's business partners and management of their accounts from their initial order stage to delivery and payment, providing pre-sales support to country with view of achieving high sales growth and customer satisfaction in EMEA, Portugal and Spain. SAP, XP, Windows, Lotus notes, Microsoft, Excel.

Spanish Tutor /Project Coordinator

Centro Español Lorca Ltd
06.2001 - 03.2002

Business Spanish Tutor - Prociency level. Creator of Spanish for Nursery Schools sponsor by Glasgow Education Dept. Lead project in Deprived ares of Eastend of Glasgow - Loch end.

EMEA Advisor for Spain and Portugal

Thomson Litho UK
08.2000 - 05.2001

Bilingual Customer Service for Spain and Portugal of Software Compoanies like IBM, HP.

Education

Master of Arts - Hispanic Studies

University of Glasgow
Glasgow
01.1996 - 01.2000

High School Diploma - Computing (HNC)

City of Glasgow College
01.1993 - 01.1994

Science of Teaching - HND UK Equivalent

Universidad del Quindío
Colombia
01.1987 - 01.1989

Skills

  • Verbal and written communication
  • Attention to detail
  • Quality documentation and reporting
  • Time management and prioritization
  • Financial crime legislation knowledge
  • Problem solving and teamwork
  • Bilingual: Spanish, English, Portuguese
  • Microsoft Office Suite proficiency
  • Internet Explorer and MS Teams

Personal Information

Certification

ICA: Certificates in Anti-Money Laundering, High Risk Customers, Counter Terrorist Financing, Transaction Monitoring, Enhanced Sanctions, Crypto assets, and Facilitation of Tax Evasion, PEPs.

Interests/References

Salsa dance choreographer and fundraising events organiser. References available Upon request.

Timeline

CDD Financial Crime Compliance Officer

Santander UK
06.2020 - 06.2025

Mortgage Customer Servicing Administrator

Santander UK
06.2018 - 06.2020

Community Project Manager

Clan Macondo
02.2018 - 03.2018

Complaints handler/Customer Service

John Lewis, Glasgow
10.2017 - 01.2018

Volunteer Artistic Director

Clan Macondo, Scotstoun
03.2006 - 10.2017

Pensions Administrator

Abbey National, Glasgow
04.2004 - 02.2006

EMEA Account Admin. Spain/Portugal

IBM Greenock, Scotland
07.2002 - 11.2003

Spanish Tutor /Project Coordinator

Centro Español Lorca Ltd
06.2001 - 03.2002

EMEA Advisor for Spain and Portugal

Thomson Litho UK
08.2000 - 05.2001

Master of Arts - Hispanic Studies

University of Glasgow
01.1996 - 01.2000

High School Diploma - Computing (HNC)

City of Glasgow College
01.1993 - 01.1994

Science of Teaching - HND UK Equivalent

Universidad del Quindío
01.1987 - 01.1989
NORHA RODRIGUEZ