NORHA RODRIGUEZ

• Executed due diligence activities for client onboarding, ongoing assessments, and offboarding presentations.
• Monitored and analysed transactions to identify and escalate suspicious activity per AML regulations.
• Conducted risk assessments, recommending actions based on detailed analysis.
• Completed Customer Due Diligence for business and retail banking to prevent financial crime exposure.
• Reviewed retail banking cases aligned with CDD requirements to track and prevent financial crimes.
• Raised internal reports, liaising with advisory functions to ensure compliance with risk appetite.
• Stayed informed on fraud risk changes, regulatory updates, and compliance procedures.
• Achieved 100% accuracy in case reviews, with recognition for attention to detail and process improvement.
• Worked with different departments to promote organisation-wide understanding of compliance protocols, fostering environment of shared responsibility.

• Performed day to day administration support to Sales Team, processing mortgage applications across multiple channels in accordance with internal policies and FCA regulations.
• Increased case managing files accurately within prescribed times-scales focusing on always achieving excellent customer service. Completing all in-house training to ensure all activities meeting compliance and regulatory requirements.
• Collaborated with different departments to maintain positive rapport and smooth workflow.

• Project created in partnership with Glasgow Womens Library and Big Lottery Fund - Scotland “Cultural Fusion” for women' groups of different ethnic backgrounds. 6-week art project with great turnout of 200 women for 8 March -International Women' Day - Celebration of Cultures in Glasgow.

• John Lewis Returns and Refunds Department regarding customer's online orders and complaints achieving 50 customer cases/calls per day with increase of 10% sales during Black Friday.
• Exercising knowledge and accountability in professional manner working towards strict time scales, deadlines and more importantly looking after Company Ethics and Customers.

• Clan Macondo community Arts Organisation which main aim is to Promote Latino American/Afro Caribbean Culture through funded projects. Addin and establishing presence of Afro-Latin American culture in Glasgow through funded projects.

• Delivered administration services within pensions and actuarial teams. Supported daily pension operations with accuracy and reliability. Played key role in maintaining regulatory compliance and data integrity.

• Responsible for liaising with Company's business partners and management of their accounts from their initial order stage to delivery and payment, providing pre-sales support to country with view of achieving high sales growth and customer satisfaction in EMEA, Portugal and Spain. SAP, XP, Windows, Lotus notes, Microsoft, Excel.

Business Spanish Tutor - Prociency level. Creator of Spanish for Nursery Schools sponsor by Glasgow Education Dept. Lead project in Deprived ares of Eastend of Glasgow - Loch end.

Bilingual Customer Service for Spain and Portugal of Software Compoanies like IBM, HP.