Noreen Fatima Mustafa
Manchester
Summary
Dedicated professional with expertise in front desk operation and visitor management, excelling in customer service and communication. Proficient in phone and email handling, appointment scheduling, and data entry, with a strong command of Microsoft Office applications including Word, Excel, and Outlook. Demonstrates exceptional time management and multitasking abilities while providing team support and coordination. Committed to enhancing organisational efficiency through meticulous filing and document organisation.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work history
Director / Administrator
Al Ayn Maktab
Manchester
03.2020 - 11.2025
- Oversee day-to-day administrative operations, ensuring smooth and efficient organisational functioning.
- Manage staff, timetables, and workflow coordination to support service delivery.
- Handle communication with parents, clients, and external partners, providing clear and professional correspondence.
- Maintain and update records, databases, and confidential documents with accuracy.
- Organise meetings, schedules, and events, ensuring all logistics are managed effectively.
- Implement administrative systems and processes to improve efficiency and support organisational growth.
- Monitor budgets, invoices, and purchasing where required.
- Provide leadership in planning, decision-making, and operational development.
- Maintained a clean and organised reception area for better work environment.
Nursery Assistant / Room Leader
Various School and Nursery Settings (including Affiah Academy)
Manchester/Leeds
11.2013 - 10.2025
- Provided high-quality care and learning support to children across early years settings.
- Led rooms and teams, ensuring daily routines, planning, and safeguarding standards were met.
- Communicated effectively with parents, carers, and staff, building strong professional relationships.
- Completed observations, maintained records, and supported children’s development in line with EYFS.
- Managed classroom organisation, resources, and daily operations to create a safe, engaging environment.
- Supported children with diverse needs, encouraging positive behaviour, independence, and wellbeing.
- Trained and supported new staff, delegating tasks and ensuring smooth room operations.
Primary School Receptionist
Affiah Academy
Manchester , Durham
11.2013 - 12.2014
- Welcomed parents, pupils, and visitors while maintaining a warm, professional front-of-house environment.
- Managed incoming calls, emails, and enquiries, ensuring clear communication between staff, parents, and external agencies.
- Supported attendance monitoring by recording pupil absences and maintaining accurate registers.
- Assisted with safeguarding procedures by managing visitor sign-ins and ensuring school policies were followed.
- Handled administrative tasks including filing, photocopying, data entry, and updating pupil records.
- Supported teachers and the senior leadership team with daily administrative needs.
- Coordinated appointment scheduling and helped organise school events and parent meetings.
Education
BA Honours - Early Years Childhood Studies
Manchester Metropolitan University
01.2016 - 01.2019
Level 5 Celta - Teaching English as a Foreign language
Manchester Central School of English
10.2014 - 04.2015
Level 3 Diploma - Supporting Teaching and Learning
Trafford college
01.2013 - 01.2014
A-levels - LAW, SOCIOLOGY, HEALTH AND SOCIAL CARE
Whalley Range Sixth Form
01.2011 - 01.2013
BA Degree - Islamic Theology and Arabic Language
Jaamia Tul Imaam
Bradford 01.2005 - 01.2011
A-level - Arabic, Urdu
Jaamia Tul Imaam
Bradford 01.2005 - 01.2011
Skills
- Front desk operation & visitor management
- Customer service & communication
- Phone & email handling
- Appointment scheduling
- Data entry & record management
- Microsoft Office (Word, Excel, Outlook)
- Filing & document organisation
- Time management & multitasking
- Team support & coordination
Certification
- Wellcom Training
- First Aid Training
References
Available upon request.
Languages
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Additional information
- Strong interpersonal skills and a friendly, professional manner.
- Ability to remain calm and organised in fast-paced environments.
- Quick learner with a positive attitude.
Timeline
Director / Administrator
Al Ayn Maktab
03.2020 - 11.2025
BA Honours - Early Years Childhood Studies
Manchester Metropolitan University
01.2016 - 01.2019
Level 5 Celta - Teaching English as a Foreign language
Manchester Central School of English
10.2014 - 04.2015
Nursery Assistant / Room Leader
Various School and Nursery Settings (including Affiah Academy)
11.2013 - 10.2025
Primary School Receptionist
Affiah Academy
11.2013 - 12.2014
Level 3 Diploma - Supporting Teaching and Learning
Trafford college
01.2013 - 01.2014
A-levels - LAW, SOCIOLOGY, HEALTH AND SOCIAL CARE
Whalley Range Sixth Form
01.2011 - 01.2013
BA Degree - Islamic Theology and Arabic Language
Jaamia Tul Imaam
01.2005 - 01.2011
A-level - Arabic, Urdu
Jaamia Tul Imaam
01.2005 - 01.2011