Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Noreen Fatima

Noreen Fatima

Ilford,Greater London

Summary

Recent graduate seeking to launch career with company offering professional development opportunities. Confident communicator, competent in answering phone enquiries and providing team assistance. Hold degree in [Environmental Management] and eager to expand on classroom experience.

Trustworthy trainee team leader with 2 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Customer-focused [Satisfaction] leader, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Trainee Team Leader

KFC
Harlow, Essex
01.2023 - 09.2024
  • Accurate, precise and fast hand off skills boost the sale by 10%.
  • Ensured timely project completion for customer satisfaction.
  • Learned about many areas including FOH , MOH , BOH
  • Gained handsome knowledge as cashier, customer services and leadership.
  • Made conversations with customer using detailed product knowledge.
  • Providing recommendations that met their needs and preferences.
  • Got experience of five ROCC tests.
  • Cultivated culture of continuous improvement, encouraging feedback and innovative ideas.
  • Resolved conflicts within team amicably, maintaining harmony and collaboration.
  • Oversaw budget management, controlling expenses to stay within allocated funds.
  • Developed comprehensive training programmes for new hires, enhancing team skill sets and performance.
  • Upheld strict compliance with industry regulations and company policies, minimising risk.
  • Monitored team performance, identifying areas for improvement and implementing corrective actions.
  • Adapted to various roles within team as required, demonstrating flexibility and commitment to team success.
  • Resolved complex customer enquiries, disputes and complaints.

Teacher

Ali Foundation Public School
Faisalabad
01.2020 - 03.2022
  • Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Fostered a positive learning environment for student engagement through effective classroom management.
  • Boosted students' reading comprehension with creative teaching strategies.

Education

Master - Environmental Management

University of Hertfordshire
Hatfield
01.2023 - 09.2024

Bachelor of Science - Chemistry

Government College University Faisalabad
Faislabad
01.2018 - 03.2022

Skills

  • Microsoft Office Suite
  • Data evaluation
  • Time management
  • Public speaking confidence
  • Telephone etiquette
  • Customer service
  • Continuous Professional Development (CPD)
  • Risk prevention
  • Till balancing
  • Health and Safety Standards
  • Food standards
  • Communication with customer in critical situation
  • Multitasking
  • Problem Resolution

Certification

  • DCA ( SIX MONTH DIPLOMA)
  • [MS.WORD, MS.EXCEL,MS.POWER POINT, IN PAGE, INTERNET, VISYAL BASIC COREL DRAW, ADOBE PHOTOSHOP] certified.

Languages

English
Upper intermediate
Urdu
Proficient (C2)
Punjabi
Upper intermediate
Hindi
Intermediate

Timeline

Trainee Team Leader

KFC
01.2023 - 09.2024

Master - Environmental Management

University of Hertfordshire
01.2023 - 09.2024

Teacher

Ali Foundation Public School
01.2020 - 03.2022

Bachelor of Science - Chemistry

Government College University Faisalabad
01.2018 - 03.2022

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Noreen Fatima