Noreen Akhtar
Bedford,Bedford
Summary
I have often been described as kind, bubbly and approachable which has helped me greatly in all my previous work experience. I’m disciplined and efficient while still maintaining a friendly outward look to any and all customers I interact with. I put my heart and soul into everything I do and take great pride in my work ethic. My time management skills as well as ability to adapt to any situations has always allowed me to succeed in which ever job role I’m thrown into. I enjoy working both with others and by myself. I’m hardworking and always open to learning something new and learning from others who may have different life experiences to myself. In my day to day life i enjoy cooking and spending time with my family. I consider myself to be sensitive to other peoples thoughts and feelings applying empathy and compassion not only in my work life but my personal life.
Overview
11
11
years of professional experience
Work history
Driver
Pizza Hut
Bedford, Bedford
04.2022 - Current
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Delivered customer orders within target timeframes.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Covered weekend shifts to optimise service levels.
- Offered flexible working patterns to meet peak business demands.
- Retained excellent local area knowledge to plan optimal routes.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Reference on request
Care Worker
First 2 care
Bedford, Bedford
10.2019 - 07.2022
- Facilitated regular leisure activities to fully engage clients.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Talked and actively listened to service users to nurture trusted relationships.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Assisted individuals with daily activities to facilitate independent living.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Administered medication with rigorous planning and recordkeeping.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
- Performed range of motion exercises, supporting improved service user health and fitness.
- Aided in bathing, dressing and continence support.
- Reference on request
Receptionist
Amptill road car sales
Bedford, Bedford
05.2012 - 10.2019
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered multiple telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Applied expertise in company products and services to answer questions.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reference on request
Skills
- Safety protocols
- Strategic loading methods
- Customer interaction and engagement
- Google maps navigation
- Daily pick-up records
- Customer rapport
- Elderly care expertise
- Client record management
- Medication management
- Trustworthy and reliable
- Well-organised
- Personal care
- Medication administration
- Meal preparation
- Social care
- Multi-line telephone skills
- Flexible
- Customer and client relations
Languages
English
Fluent
Urdu
Native
Sign language
Fluent
Punjabi
Native
Timeline
Driver
Pizza Hut
04.2022 - Current
Care Worker
First 2 care
10.2019 - 07.2022
Receptionist
Amptill road car sales
05.2012 - 10.2019
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