NORAH MAGEMBA
Brighton,UK
Summary
Accomplished professional with expertise in consumer duty and customer outcomes, adept at project and governance support. Demonstrates strong stakeholder collaboration across 1st and 2nd lines, with a focus on MI and reporting support. Highly skilled in risk awareness, issue escalation, and process improvement, ensuring clear written and verbal communication. Known for being highly organised and detail-focused, thriving in agile, fast-paced environments.
Overview
13
13
years of professional experience
2026
2026
years of post-secondary education
Work history
Credit Representative
American Express – International Card Services
Brighton, Brighton and Hove
2025.04 - 2026.03
- Deliver fair, compliant, and customer-focused outcomes aligned to regulatory expectations
- Maintain accurate documentation and case records with strong attention to detail
- Identify, escalate, and manage risk issues in line with governance standards
- Collaborate with internal stakeholders to support timely resolution and continuous improvement
- Communicate clear status updates, risks, and actions in structured manner
Travel & Lifestyle Consultant
American Express
2021.09 - 2025.04
- Design and manage bespoke travel experiences through comprehensive research, planning, and coordination of domestic and international flights, accommodations, ground transportation, and lifestyle events.
- Effectively communicate new and existing product offerings and their associated value propositions to Card Members.
- Resolve complex customer queries while maintaining service quality, accuracy, and compliance
- Apply structured problem-solving using available data and policies
- Balance multiple priorities in fast-paced environment
Cabin Crew
easyJet – Gatwick Airport
2013.05 - 2021.09
- Operate within highly regulated, safety-critical environments
- Deliver consistent customer experiences under pressure
- Support team collaboration and onboarding, working closely with cabin colleagues and flight crew to ensure flight efficiency.
- Problem-Solving & Initiative: Identifying and fixing issues proactively and rapidly.
- Safety & Security Awareness: Prioritizing passenger safety, conducting security checks, and managing emergency situations effectively.
Education
PRINCE2 Foundation - Project Management
HND - International Relations & French
University of Portsmouth
Portsmouth A Levels - French, Law, Politics, Economics
Harrow Weald College
LondonSkills
- Data analysis and problem-solving skills
- Process improvement mindset
- Cross functional collaboration
- Adaptability and continuous learning
- Stakeholder Collaboration (1st & 2nd Line)
- Risk Awareness & Issue Escalation and attention to detail
- Clear Written & Verbal Communication
- Highly Organised & Detail-Focused
- Agile in Fast-Paced Environments
ADDITIONAL
Languages: Fluent French
Right to Work in the UK
Timeline
Credit Representative
American Express – International Card Services
2025.04 - 2026.03
Travel & Lifestyle Consultant
American Express
2021.09 - 2025.04
Cabin Crew
easyJet – Gatwick Airport
2013.05 - 2021.09
PRINCE2 Foundation - Project Management
HND - International Relations & French
University of Portsmouth
A Levels - French, Law, Politics, Economics
Harrow Weald College