Nora Vanessa Bonilla Rogel
London
Summary
Dedicated professional with a background in psychology and organisational wellbeing, specialising in client relationship building and trust development. Experienced in using a consultative approach to understand individual needs and guide tailored wellbeing solutions. Strong knowledge of stress, burnout, and human behaviour, combined with hands-on experience in enhancing client engagement within high-expectation environments. Skilled in organisational wellbeing, team collaboration, project coordination, and behavioural research using qualitative and quantitative methods.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Floor Coordinator
Rapport Service
City of London
2023.10 - Current
- Supported high-level corporate clients by building strong relationships and understanding individual preferences for tailored service experiences.
- Anticipated client needs and assisted in influencing decision-making to enhance engagement and satisfaction.
- Facilitated VIP client interactions with professionalism and discretion, maintaining a solution-focused approach.
- Guided team members in developing communication and emotional intelligence skills to improve service delivery.
- Participated in workplace wellbeing initiatives to bolster team motivation and performance.
Spa Host Intern
Rosewood London
City of London
2022.01 - 2022.12
- Assisted in delivering personalised wellbeing experiences based on client preferences and expectations.
- Guided clients towards appropriate wellness services, enhancing their engagement and contributing to occasional sales of spa packages.
- Established rapport with high-value clients through attentive and responsive service.
- Maintained an environment prioritising relaxation and client satisfaction.
Play Worker
KIDS (Children with Disabilities)
London
2020.03 - 2023.05
- Assisted children with disabilities through empathetic support and behavioural guidance.
- Facilitated inclusive activities focused on emotional wellbeing and personal growth.
- Recorded essential information and worked alongside social workers and families to ensure child safety and inclusion.
Assessor
Flexible Phonics Project
London
2021.05 - 2021.06
- Conducted structured literacy assessments with children aged 4–5, ensuring comfort and engagement.
- Recorded and analysed data for educational research while upholding ethical and confidentiality standards.
Team Member
Abokado
London
2017.03 - 2020.09
- Provided engaging customer service, enhancing daily sales in food products within fast-paced environments.
- Developed rapport with customers, assisting in their purchase decisions to improve overall satisfaction.
- Ensured high hygiene standards and consistent service quality across all interactions.
Education
MSc - Organisational Psychology
City, University of London
London 2024.10 - 2026.04
BSc - Psychology
London Metropolitan University
2020.01 - 2023.01
Level 2 Diploma - Business and Administration
New City College
Graphic Design Diploma - Design
EASD College
Spain 2013.01 - 2014.01
General Certificate of Education - undefined
Juan de Garay School
SpainSkills
- Client Relationship Building & Trust Development
- Emotional Intelligence & Empathetic Communication
- Consultative Approach to Wellbeing & Personal Growth
- Needs Assessment & Tailored Solution Delivery
- Stress, Burnout & Behavioural Insight
- High-End Client Experience & Engagement
- Organisational Wellbeing & Motivation
- Team Leadership & Staff Development
- Cross-Cultural Collaboration
- Project & Event Coordination
- Behavioural Research (Qualitative & Quantitative)
- Mindfulness & Wellbeing Practices
- Adaptability in Target-Driven Environments
- Technical Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), SPSS
LANGUAGES
Spanish – Native
English – Fluent
Volunteer Experience
Pathway LDN, Volunteer, London, 2018-04, 2018-09, Guided jobseekers, particularly Spanish speakers, improving access to training opportunities., Prepared reports and maintained accurate data for program evaluation.
Affiliations
- Travelling and exploring different cultures, with a strong interest in understanding people, perspectives, and ways of life Health and wellbeing, including regular exercise and maintaining a balanced lifestyle. Live music and cultural experiences, enjoying environments that bring people together. Nature and outdoor activities, valuing spaces that support mental clarity and personal reflection.
Timeline
MSc - Organisational Psychology
City, University of London
2024.10 - 2026.04
Floor Coordinator
Rapport Service
2023.10 - Current
Spa Host Intern
Rosewood London
2022.01 - 2022.12
Assessor
Flexible Phonics Project
2021.05 - 2021.06
Play Worker
KIDS (Children with Disabilities)
2020.03 - 2023.05
BSc - Psychology
London Metropolitan University
2020.01 - 2023.01
Team Member
Abokado
2017.03 - 2020.09
Graphic Design Diploma - Design
EASD College
2013.01 - 2014.01
Level 2 Diploma - Business and Administration
New City College
General Certificate of Education - undefined
Juan de Garay School